Set up an apt. No call till the end of the day stating "we didn't make it"... ya I figured…read more Rescheduled the next day, another no show. Sad as I used them last year with good results. Lost my business. Why is it so hard to be responsible?

Waking up on a beautiful fall morning in the Black Hills is heaven. However when you wake up…read morefreezing because your furnace stops blowing heat and you are completely stumped after basic furnace trouble shooting, One Way Service Pros were an absolute life saver! I called around 10:00am on a Monday, and their customer service rep Jessica was so very accommodating. She set up an appointment for 2pm Same Day! Their furnace specialist Chad showed up right on time. They charge $90 an hour plus parts. I thought this was going to cost me a fortune, however Chad got to work right away, found the problem immediately, and installed a new blower motor (this was our issue) within an hour! Chad was not only time efficient, he came ready with all of the necessary tools for any job as well as furnace parts in his truck! We have an older furnace so I was Very impressed that he carried all of the necessities for any furnace in the back of his pickup! The part prices were VERY fair and so was the hourly labor cost given these guys get there and get the job done right and done well. I would absolutely recommend One Way Service Pros to anyone. They are local and a business that truly cares for their community. Thank you One Way Service Pros! I don't have to worry about my family freezing tonight!

Friendly, efficient and quick service. They saved us when the heat was hitting hard and our old…read moreunit was toast. They were a second opinion and the price was right. We're thankful!

We bought a unit for our cabin. Had problems and supposedly the tech checked it at the cost to us…read moreof $155. He said it was fine... in spite of being terribly noisy. Later had to get an electrician on the weekend and the unit had a bearing out. When I called the GM at Precision he said he would check on it, talk to the technician and get back to me! That was September and still no call back. We are very unhappy! I certainly wouldn't recommend this company!

During the recent cold snap in Spearfish, first we experienced our furnace quit. Wolff's lent me a…read morecouple of space heaters for a couple of days until their tech could get to us, determine the problem, and get our furnace working again. Then our water heater quit working and they replaced it in about nine days. I have used Wolff's services for years and they are professional, courteous, and responsive! I will continue to rely on their service!

We have used Wolf's for many years and our last experience was not good. We called to have a washer…read moredrain replaced and they showed up after scheduling an appointment for this and stated they did not have the tools to complete the job and were extremely busy and would come back. Our fault?????? They returned and fixed the issue but we're charged $75 dollars for the first 5 minute visit that was rescheduled due their issues. How is that right????? So if you call them for an appointment ask first if they have the tools to complete and the time. Michele Goodwin

I hired this company to install an HVAC system and a hime sound and security system. I had problem…read morefrom the start to the end with this company. Their pricing and billing is beyond understanding. When I questioned their billing I just got another bill for $10K. Horrible service. Never followed through with anything to the end. Never returned communications. Just sent more unanticipated bills and wanted more money to fix their own problems. My system still does not work and they refuse to work on it unless I paid more money. Now I am having to hire one of their competitors to finish. Very unsatisfied in all respects.

I called Wyatt as my heat pump was not working. He was able to fit me in that day to come and look…read moreat the problem. Luckily, it wasn't a huge project and he got it up and running in no time. He explained what was needed and gave his valued recommendations. Highly recommend!!

Responsive but pricey, $50 for a 2 minute Carbon Monoxide test and $250 for a $20 part on Amazon. I…read morecan't recommend. Boasted about how bad customer reviews didn't matter because there was plenty of business in South Dakota during the winter months.

On 2_25/25 precision mechanical dud a service call on my heat pump cabinet heatinf elements nor…read moreworking . The two setviceman were knowledgeable figured out the problem. They were on time and really friendly and i will continue to use them for upcoming service work .ALEX

I use these guys for everything. Repairs planned maintenance and even had them install a…read morehumidifier. Nice techs, reasonable prices!

We used their services to repair a recall issue on our washer and to fix our dryer. A few weeks…read morelater we had another issue that was completely unrelated to the original dryer issue. It took several days to get the parts and for the technician to return to complete the fix (we are in Spearfish). After many trips to the local laundromat, I am happy to say we have a fully functional washer and dryer set again.

Our washer goes out so we give this place a call to see if they can help, they schedule us an…read moreappointment for August 27th. The following is a rough sequence of events and the terrible customer service we received. 8/27 We were supposed to get a call at 8am to tell us when the repair guy was supposed to come out. It was 9:15 with no notification so we called them. They answered and told us the estimated time was 2-4pm (not a big deal, we had plans later in the afternoon). 4 o'clock rolls around and he still hasn't shown up nor have we recieved a call stating he would be late. So we called them again at 4:05 to check and he says he's running about 30 minutes late. (A little irritated, but not to big a deal). He finally shows up and he takes a look at the washer saying that the fabric softener clogged the drain tube (first time I've ever heard of that but, ok) and that it is a motherboard issue. He tells us it is fixed and should work temporarily until we decide to order the part. They charge us $85 for 10-15min of work. We test the machine and it still doesn't work. We call them back and they schedule a secondary appointment for August 31st. 8/31 They call us about 9am to say that there is nothing they can do but order the part. At this point we are like okay just order the part. We asked if we could be refunded the $85 because he came and did nothing to our machine and it still had the same problem as before we called. They gave us some bullshit about how the experience was not how we made it seem, that the $90 was for a insurance charge if we got the part installed and broke within a 90 day period. We decided to not order the part and still wanted our money back (Would have accepted a little less due to gas usage and time) all they did was yell back at us and said that there was nothing they could do. 100% NEVER using this place again with their bullshit customer service.