This business is poorly run, BEWARE.
I booked an appointment with a few of my friends for a bachelorette weekend, then Covid hit. We had to cancel our booking because it was right at the beginning of shutdown and we didn't feel it was safe to travel. One of the girls got a full refund. I requested a rebooking hoping that I would still be able to use the rebooking code in the future. I ran across my email and realized I would never get around to going to Board and Brush in Lindale, so I thought I would reach out to their customer service and see what they can do. The girl that responded to my email was rude and refused to give me a refund.
Successful businesses are businesses that build a good relationship with their customers. This experience has ruined any and all desire I have to ever give them my money again. Covid has been hard for all of us. I just expect more out of customer service.
Needless to say, they have lost a customer for life. read more