I can't recommend Andrew's services highly enough! He's been so helpful, responsive, and…read moreknowledgeable. I have my homeowners, auto, and business insurance through Uptown, and he's been so quick to explain things clearly whenever questions have come up. The speedy responses are especially helpful with my business needs, as I regularly have contracts that arise that require updates to my business insurance. I've tried going the DIY route in the past with insurance, but never again . . .

In 2025 October, I began shopping my personal and business (Landlord) policies. Bryan Miller was…read morevery patient and helpful in answering my questions in the "shopping" phase even though I was just shopping at that time. Because of his extensive knowledge of insurance and his willingness to have in-depth conversations about my insurance needs, I chose to go with his agency. Overall, I ended having higher limits, better coverage, umbrella, flood, and earthquake coverage that I had not had before and still was less than what I was paying for just basic auto/home/landlord coverage from my previous carrier. I would highly recommend considering start your insurance shopping experience with Uptown. They will save you time and effort in your comparison journey of insurance shopping. Starting with them will give you great information should you choose to search other companies as well. When I asked questions of other insurance carriers, I found that there was not the level of customer service in listening to my insurance needs as I had received at Uptown Insurance. Thanks Bryan. I look forward to next year's review which should be less time since I am now more educated and have a solid base to make comparisons to thanks to you.

I called Beaver State 2 days before my USAA auto policy was scheduled to renew. Our rate went WAY…read moreup when our 16 year old started driving in May. Stacey was excellent to work with, she quickly found us a much better premium with Progressive for both home and auto. She took care of everything and I had a new policy in place the next day. It was my first time working with a broker and the service was fantastic.

I had Kelsi Stamm look for the best deal on home policy after Travelers Insurance did not renew my…read morepolicy for no reasonable reason. I was very stressed and Kelsi was a wonderful person to work with and was able to decrease my stress. Kelsi is very professional at her job along with being very likable. She has a get the job done type of attitude and will call you right back if you need to speak with her. I am so lucky to have her as my Insurance agent. Thank-You Kelsi!

Ted and his team was extremely helpful and customer oriented. I highly recommend his team to anyone…read morelooking for insurance!

I was mistakenly dropped from my insurance office right before this office took over when everyone…read morehad retired. Trying to get myself reinsured in a timely manner and navigate through other issues this brought on from my credit union I get my car loan through was a nightmare with the complete lack of communication and awful customer service I was met with. There were several instances I would call for the manager Laura and being told I would get a call back, never receiving a call back, calling again for her and being told she was unavailable or left early. When I expressed frustration in not being able to get ahold of her and needing to sort out this issue I was told by the person on the phone "they had limited involvement and limited access" and were unable to help me. I decided to send Laura a detailed email to express my frustration and make sure she had all of the information before I called once again so I did not have to go around in circles explaining myself once again. Her response was extremely argumentative and not helpful whatsoever. Essentially blaming me for the process of me getting reinsured taking so long even though I provided multiple screenshots of me calling the office, getting a name of every single person I spoke with and even following up with her via email to let her know I had been calling. The icing on the cake was her lying about the dates of her *allegedly* trying to call me. And in her own words " I did return your call the next day but was unable to get ahold of you." Even though the day she is alleging she called and was unable to reach me was thanksgiving. Had she decided to actually call me that morning I would have been available too. I will provide screenshots from this exchange in the photos. The first one is her email to me and the second is my response. When I finally spoke to Ted Ferry I was met with empathy and compassion and received a prompt call back for the first time since this ordeal started in November but unfortunately my problem was unable to be fixed due to me being uninsured for a period of time and not being able to backdate my coverage causing me to be stuck with a $150 fee from my credit union in addition to my car payment and insurance. It would have been nice if the office offered to cover the fee or do something of some sort to make things right since I have been with State Farm 7+ years. Oh well. Life goes on. If you never have a hiccup or any reason to be in contact with your car insurance this office is perfect for you. If for any reason you would need to be in contact with someone from this office for support or assistance in working out a problem, needing to reach the manager, needing a call back, wanting decent customer service, wanting a prompt response or just any empathy, compassion I would suggest to go elsewhere.

Great service and cheaper prices. I'm glad with the service they offer. Maria solved any problem I…read morehad.

I am so thankful for this agency! I was told by another company that there's no such thing as face…read moreto face insurance anymore and it's all online or on the phone!! Well it just shows you can't trust a lizard because I was able to walk right into this office where Eric was so nice and so helpful! Within minutes he had my whole household insured to drive and our belongings at our house insured as well. Not only were both Eric and Robyn super nice, they really know what they are doing and made me feel right at home after my bad experience with that other company. So you have a loyal client in me. Thank you so much.

Great insurance company. Easy to work with and have been excellent communicating with.read more

This insurance co. does not know what they're doing, also has their clients do all the footwork, &…read moremisinforms their clients on DMV rules/regulations. They are verbally abusive, especially some of the agents. We have had 2 agents change on us without notice or change addresses without any notice, then we had to jump on the band wagon ASAP in order to obtain an agent. My current situation/claim with Sublimity makes me happy that the claim, that was not my fault, is only on one of our cars, & NOT our home. If one has to contact the Insurance Commissioner in Salem for help & guidance, as we did, what does that say about this insurance company? After all is said & done, we plan to drop this company like a hot potato & get a company that's more reputable & professional.

My wife and I have used this independent insurance broker company for the last several years and…read morewe have had great service! Alisha Birr has been our agent and she has not only saved us money by shopping wisely around several companies for policies , but also by reminding me of ways to obtain discounts as well as warning me of possible cancellations due to my less than stellar bookkeeping. She is friendly, smart, and gets the job done! One really feels that she is working for YOU. I recommend the company and Alisha in particular wholeheartedly!

Alisha Burr is simply wonderful to work with. Hands down the best insurance experience I've ever…read morehad. Rates are competitive and I always feel like I'm getting a fair deal. Plus I'm treated well the whole time! Excellent experience.

I dumped State Farm within 2 days of speaking with Dion Gammon at Huggins. Not only was I able to…read moreobtain car insurance with double the liability limits on both our vehicles for less than SF, I also received EVERY SINGLE PIECE of insurance information in the within 7 days of signing. But even before THAT came, I received the declarations via email. And guess what? Not once have I received a cancellation notice from Safeco for 'missing documents' or 'missing payment' or 'stupid agent'. I am SO glad I dumped Chris Garland at SF.

I am surprised at the reviews we see here. We have been working with Dion and Huggins for nearly 30…read moreyears. Have always received great service and quick call returns.

This a lie this people are the worst. They don't treat you right. They don't know what is going on…read morein your family but they think they know everything. They cancel my insurance on my of my cars because they think one of my family members drives it. So apparently I can't own two or more vehicles because they think I can't afford it they think someone else drive it. Do go here go to other companies. They do what they promise. Take your money somewhere else when is time to do a clame they will NOT Help you. They make fun of you they don't care they lost the paper I was supposed to sign and then they blame Ike for not signing the document.. Don't trust this people they only want your money they will not help you. Go to Allstate, Farmers they are much better companies and will help you.

Let me start by saying that finding the right insurance company has been a journey…read more When I called this office, I spoke with Chelsea, and right off the bat, I knew it was going to be a pleasant experience. She's amazing and so helpful. She is kind, she knows what she's doing, she is professional but personable, and I appreciate those qualities a lot. She got me a great bundle rate that fits all of my needs. It's affordable, and I know she'll be there when I need her. This is a great office, pleasant to work and overall, it was just a really great and easy experience. I'm so glad that I found them! Thanks, Chelsea!

After several years of being a client of geico I have canceled my policy and gone with another…read morecompany. The final straw was going into this office and the man who was so rude and assured me there is no such thing as a face to face insurance company anymore. Turns out there is, and now they will have my business of 3 drivers and cars and our household belongings. Turns out it's cheaper as well. Peace out geico

Worst service ever. They will sell you the policy but when it comes to servicing they direct you to…read morean 800 number.