This bank is the absolute worst. It took me 3 days to get someone on the phone to help me figure out my online banking information (because I had been unenrolled for some reason). The first day they sent me on a wild goose chase and told me to call back tomorrow, only to find that the person who they told me to call was going to be on vacation for the entire week. Very helpful! They then told me to call again the next day, and I was transferred to 3 different callers, and then put on hold for 10 minutes, only to have the person who I was on hold for end my call. this is not the first time this has happened. Been with this bank since 2016 and have not seen any improvements. read more

If it wasn't for Bridgehampton national Bank , I wouldn't have my companies they have great customer service Marjorie Meehan will call me and discuss any problems before returning a check. I can't thank them of enough for all the years of help, running my business . Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Ugh! This bank appears to be designed to give great service to businesses...but not individuals. Their online site is unwieldy and obtuse. Their customer service is minimal and only during banking hours. There are no deposit envelopes available at their outside ATM after-hours. They are incredibly inflexible. They don't respond to email customer service inquiries. They pass you around until you finally get someone's voicemail if you call in. Stay away! read more

Hate this bank. Absolutely terrible customer service. My card is on hold because of a fraud attempt on my account and when I called the Fraud Detection services to get it fixed, it was absolutely impossible to get through to a representative after trying 6 times only for the automated system to hang up after 5 minutes on hold because of "longer than usual wait times". If this does not get fixed tomorrow, I will be taking out all of my money and canceling my account and getting a new account at a different bank. I really can't stress enough how terrible this bank is. If you're looking for a bank, avoid Bridgehampton National Bank at all costs and if you have an account there already, run while you still can. read more

This is the worst bank on the east end of long island. They never understand what you're trying to accomplish - and are so slow at executing tasks. They have little to no communication between branches which is beyond frustrating when trying to stop payments, transfer money, etc. I have had multiple issues on various occasions with them withdrawing too much money, after calling when I see that too many checks are going out (for no reason). In the past they have had glitches in their systems which double charge the entire account - causing checks to bounce. Do yourself a favor and choose a different bank if you're looking to open an account here. read more

This bank is so antiquated. The lobby is open until 4PM but some tellers are already closed at 3PM. Cash was deposited at 3:15PM and it was not credited until the day later, BNB citing that the teller that assisted us was closed-out for the day. . You literally have to ask if the teller you get is still "on the same day" even if the lobby is open. When you get your personal bank account monthly statements, copy of canceled checks are not enclosed, you have to order them which takes days to get. Online banking is constantly sub-par as well as customer service. People that work there don't event understand their own regulations, very arbitrary. Oh by the way, if you deposit a check that is over 5K - good luck getting timely access to your funds - it takes about a week to ten days to clear. In this modern age of banking - this bank is truly the PITTS! There are many other small or boutique banks - go elsewhere! read more