Since my last review of smaller projects/repairs (experience was good), I've brought them more…read morebusiness, thousands dollars' worth of business. Everything is good when they are TAKING your money and business. But, once it goes the opposite way (refund), Roger gets NASTY -- I didn't see this side of him before, always with a smile because while taking money in. I brought some parts to be replicated; 1" shaft with the center with a 2" diameter cylinder with 1" flanged bearings. I was suggested another way to "make" the part that would make everything more "simplified" for me, okay, sure. I wasn't sure what he meant, but after minutes of trying to explain to me, I just went with whatever Roger suggested since he would know better about the mechanics of machine parts, etc., He just told me that I would have to source the bearings myself, which is what I did. He asked me if the diameter could be smaller and I said yes. So I trusted his word and went with it. When I picked up the item, he said, "If it doesn't work out, just bring it back". The thing is, I complained after because what he sold me for almost $400, was NOT SOMETHING HE "MADE". It was a part that could be bought online (~16", 1" shaft with 2 shaft collars), which can be found on Amazon for $35 (shaft) + $10 (2 collars). He then said that he bought it McMasterCarr, then quickly changed his wording to "WE MADE IT". So which is it? (I will never know, but my assumption is he got it at McMasterCarr, as he first stated, or another retailer). Then he said, "I'M NOT HERE TO SAVE YOU MONEY." JUST WOW!! It's my fault for not understanding what he was trying to sell me, but it's obvious my lack of knowledge was taken advantage of--I let Roger do what he does. I believe there is a big difference between MAKING something and up charging for labor, etc., vs. buying $40 dollars worth of parts and CHARGING 9X-10X more!! Especially, to someone (me) whom he kept calling "friend" after all the visits/business I gave him. When he did this "work", I also dropped off a small part that had a broken screw stuck in it. He said it was FREE OF CHARGE to extract it. Anyway, when he agreed to refund me for the $400 (16" piece of 1" shaft), BUT he charged me $85 for the screw extraction that he told me that was free! From ~$400 refund, I received $85 less. This costs him nothing (almost literally) to fix easily. $85 FOR A SCREW EXTRACTION--HIGHWAY ROBBERY!!!! He gave it back to me, with a new screw, "I also gave you a screw". (Oh, gee, Thanks, I guess.)--But I didn't need that screw as I have 100's (if not 1000's) of these screws for my parts -- so he acted like giving me this screw in place of the broken one is a huge hook up, after I spent thousands and thousands of dollars here. I paid for this with my personal credit card, but he made out the refund check to the company I work for. So I asked him if he could cut the check out in my name since I'm the one who paid for it. He said, "just give it to your company and have them pay you." I explained to him that I can't do that because of accounting issues, etc. He got mad and he snatched the check out of my hand with an attitude. This right was the last straw. I was still going to give him more business (which I even told him, thanks for the refund and making this right, I'll be back). He told me, "I DONT CARE ABOUT MAKING THINGS RIGHT AND WHAT YOU THINK, I DONT NEED TO RESTORE FAITH IN YOU OR YOUR COMPANY". Okay, fine. ^Great attitude, perfect way to lose business after the fact that I stated that I hope this one issue won't affect future business and that I would be bringing more business. Roger shouldn't be interacting with customers on the front line if that's his attitude and represents your company. On the other hand, Alex is very polite. While Roger was deflecting the situation, blaming it on me, arguing who said what, this and that. Alex is the one who apologized on behalf of C&H Metal with a smile on his face, while Roger was steaming mad at the situation -- just the way he snatched the check out of my hand says it all. ALEX IS THE REAL MVP at C&H Metal, too bad he's not at top management, because management up top is clearly lacking customer service skills and lacking know-how to keep the customer acquisition costs low. I can bet they'll see this review and Google what CAC is because they don't know. Or maybe, they are making so much money, they don't care how they lose a few customers the way they do. Roger (mgmt) just knows how to take money with a smile on their face until you complain about something, then it gets nasty. This is the type of business you don't want to give business to. If you do give business to them, good luck. Hopefully, it's a short stint because eventually an issue will arise, and Roger has a short fuse, and you may not like the way he handles it. This experience was a blessing in disguise because I found a better and CHEAPER shop to do work for me.

From start to finish, their communication and service were top notch. I've been trying to find…read moresomeone to help with a fabrication for a kitchen hood vent, and finally, found the right company to do it! I would strongly recommend using C & H for your any of your fabrication needs. Great job!

Never show up and never respond after making the appointment sounded good on the phone but never…read moreshows up

I noticed one of my exterior French doors was sagging from a top hinge. I saw a crack running down…read morethe frame where the hinge was attached. I thought the doors were going to be trashed. Isaac was quick to respond to my call. Came over the next day and took a look at the issue. Luckily it was something else but Isaac still took the time to help me repair it for a fraction of what he estimated. The door works great now. He's honest, communicative, works clean and fast.

I've been a return customer of JRC for over 10 years on various projects that they've fabricated…read moreand installed for our properties. JRC had made beautiful ornamental iron gate and fence, security door, and window guards for our properties, and every project was beautifully, precisely fabricated, and installed. Whenever we reached out to JRC, we know that we can be rest assured with Rene's attention to details and design, and communicating with Stephanie who does great work coordinating the projects and scheduling. On top of all, the projects couldn't be completed without their highly skilled installers. All and all, JRC means top quality wrought iron product at a fair price. Every piece of wrought iron from JRC is a beautiful art work, and we look forward to working with JRC on our future projects!

In mid-April, I contacted 6 metal fabricators requesting a custom iron double gate to replace a…read more20-year-old dilapidated wooden gate. JRC's Jesse promptly arrived, carefully measured the space, and took many notes on my design. JRC's final estimate was very detailed, and the cost was exactly what I had expected between the other estimates I'd received. I put down 50%, and Jesse said it should take 4-6 weeks. Everything was going well until I realized it was the beginning of June and I hadn't heard from Jesse in 8 weeks. After my calls went unreturned, I emailed JRC's Director of Operations, Stephanie, who replied, "Jesse said he and one of our welders are working on your order, and you can expect completion in about a week. By Monday, we should have a better scope of exact install dates." After still not hearing from Jesse by the end of June, I reached out to Stephanie again for an update, who reported, "Our welder said he expects himself to be done tomorrow. We will be sending it to be powder coated, which just takes a day or 2." Another 3 weeks later in mid-July, with no installation date scheduled, I got a last-minute call explaining that they just had a cancellation and that they could install it today if I was available. Arnie arrived within the spontaneously scheduled window and got right to work installing the gate and meticulously making sure it was exactly right. He even hauled away the heavy old gate, which was very much appreciated. In the end, I'm very happy with the final build and installation, but JRC's communication leaves much room for improvement. I'd reached out to Jesse on a few occasions, and it took weeks to get a single response. A simple message that things were moving slower than expected or that it was going to take 12 weeks instead of 4-6 would have gone a long way. Also, having an actual installation date versus a last-minute cancellation that I could fill for them would have improved the overall process. Thankfully, Arnie left a very strong and professional last impression, as did Stephanie for her prompt and repeated replies. I only wish I didn't have to manage the project after all the missed milestones and awkward radio silences.

I recently had a pleasure working with H Ironworks To fabricate custom side yard gate and really…read morehappy with their work! The craftsmanship is so superb and I definitely got very personal attention to detail on every step of process. Them not having hundreds of reviews made me bit nervous but Kevin and his team's initial detail oriented proposal made me taking a leap of faith and I'm so glad I did! Kevin Sr. Is a true artist and Kevin's handling on thorough process from the initial design to installation is top notch and I'm not very easily pleased person when it comes to construction related projects!

I don't write a lot of reviews, but Kevin and his father, Hamlet, at H Ironworks definitely deserve…read moreone. I called H Ironworks and spoke with Kevin about fabricating a custom steel cable tension brace to support a shade sail spanning about 35 feet. He and his father came out to my house, listened to what I was trying to accomplish, took measurements, and then went back to the shop to figure out the best way to build it. About a week later they returned for a test fit, and everything lined up perfectly. The following week they brought it back powder coated, and I couldn't have been happier. The workmanship was outstanding--beautiful finish, clean welds, and it looked like it had always belonged there. Just as important, Kevin and Hamlet are genuinely nice people. They're easy to work with, communicate well, show up when they say they will, and clearly take pride in what they do. I would recommend H Ironworks without a second thought. Five stars all the way. Thank again guys! Jesse

So glad I found this husband-and-wife team! I originally asked them to come out for a quote on a…read moresimple, basic gate. Then my wife got involved and started asking for all sorts of custom designs and ideas. Leah and Memo never said no--all they did was find ways to make our gate dreams a reality. They custom-designed two gorgeous side gates for our home and even recommended adding a smart keypad lock for safety and easy access. ​But what really earned them five stars was their incredible attention to detail and Memo's drive for perfection. He wasn't happy with how the gate looked against our side wall because the wall was old and a bit wavy, so he actually took his work back to the shop to adjust it to seamlessly hide the wall's imperfections. Then, noticing that some of our stucco wasn't flush, he brought extra stucco with him and fixed our wall himself! Exceptional service from start to finish.

After receiving a bunch of "Sorry, we can't help you" replies here on Yelp, Memo's came through…read morewith a friendly professional response. With the help of his wife Leah, Memo was able to fabricate a part of needed for a guitar build. I needed a piece of brass cut to a specific shape. It came out perfectly. Memo will be the only place I go when I need these custom one offs. Memo and Leah are the best and I feel so much better supporting a small business.

I called them and requested a free estimate to replace the chain link fence, they came out the…read moresame day. Mike was great, explained everything made sure I understood and he understood what I wanted. I received an emailed quote the next day. Mike called a few days later to see if I had questions. Quote was very reasonable. They came out completed the job in one day. I am very happy. I will refer them to my neighbors and friends

We just needed a simple railing. They came out, listened to what we wanted, took measurements, then…read morecame out and manufactured it and sent it for powder coating and installed it. The whole process was fairly quick and affordable. Would definitely use them again.

Honestly, the best customer service and workmanship a definite five star! You won't be disappointed…read moreand I highly recommend them for any of your ornamental iron needs

Jorge and his assistant did a very nice job replacing the iron gate that is in the front of my…read morehouse.

All I have to say is thank you the trailer turned out amazing. I can't wait till we start the new…read moreone.

I needed a small custom job done (literally, like $200). Wasn't sure if Cambero would be…read moreinterested, talked to Angel (the owner) and he could not have been more helpful and willing to consider it. He then came to the house and checked things out. Created a perfect piece for my needs and his guys came and installed it. They were polite, respectful and knew their stuff. Cleaned up WAY more than was needed and everything is perfect. Really appreciate their concern for helping me out with a job that was certainly not "time to retire after this gigantic job"!! Great people, great work!

I wanted to replace my old wooden gate with a new iron gate, so I reached out to 6 different…read morecompanies to gather some estimates. In the end, Forgeways was my very close second-place choice only because their estimate was a bit higher, but their communication was top-notch and extremely professional. Forgeways' Frank arrived promptly and took many notes on my homemade gate design. After receiving his digital estimate, Frank texted photos of a similar gate currently being installed elsewhere, which demonstrated their craftsmanship and care to detail, and he included questions regarding my initial custom design to make sure he fully understood my design. Even though I didn't end up hiring them in the end, Frank's professionalism and communication were on point, proving that Forgeways is 100% worth your consideration.

Frankie and his team are top notch! I had Frankie install two gates at my house, which both came…read moreout amazing. Quality at its finest!..... if anyone is in need in gates, doors or fences- this company is the best. Thanks again Forgeways!

I worked with Jack and Toros on five custom metal railings for second story balconies. They were…read morecommitted to get the job done and willing to help every step of the way. The railings were fabricated perfectly and installation was efficient. Communication was top notch. Highly recommend and would hire again in a heart beat. Great family business.

I am very happy with Metal Design Works. Toros was a pleasure to work with. We live in the San…read moreFernando Valley and he came down quickly to check things out and measure for the project. I have a very specific style and he was able to create a stair rail system based on my inspiration photos. Toros was great at communicating (even when I was on vacation and had very limited cell service), gave perfect recommendations, and answered all of my questions. The rail was made quickly for our timeline and installed in just a few hours. Installation day went smoothly and his staff were great! Very professional and took all the care necessary. We are absolutely thrilled by the final product and the way it fits perfectly in our stairway. It's exactly what I wanted and pictured. I can't wait to show all our friends and family. I highly recommend Toros and his work. The price was also excellent and he worked within our budget.