Since my last review of smaller projects/repairs (experience was good), I've brought them more…read morebusiness, thousands dollars' worth of business. Everything is good when they are TAKING your money and business. But, once it goes the opposite way (refund), Roger gets NASTY -- I didn't see this side of him before, always with a smile because while taking money in. I brought some parts to be replicated; 1" shaft with the center with a 2" diameter cylinder with 1" flanged bearings. I was suggested another way to "make" the part that would make everything more "simplified" for me, okay, sure. I wasn't sure what he meant, but after minutes of trying to explain to me, I just went with whatever Roger suggested since he would know better about the mechanics of machine parts, etc., He just told me that I would have to source the bearings myself, which is what I did. He asked me if the diameter could be smaller and I said yes. So I trusted his word and went with it. When I picked up the item, he said, "If it doesn't work out, just bring it back". The thing is, I complained after because what he sold me for almost $400, was NOT SOMETHING HE "MADE". It was a part that could be bought online (~16", 1" shaft with 2 shaft collars), which can be found on Amazon for $35 (shaft) + $10 (2 collars). He then said that he bought it McMasterCarr, then quickly changed his wording to "WE MADE IT". So which is it? (I will never know, but my assumption is he got it at McMasterCarr, as he first stated, or another retailer). Then he said, "I'M NOT HERE TO SAVE YOU MONEY." JUST WOW!! It's my fault for not understanding what he was trying to sell me, but it's obvious my lack of knowledge was taken advantage of--I let Roger do what he does. I believe there is a big difference between MAKING something and up charging for labor, etc., vs. buying $40 dollars worth of parts and CHARGING 9X-10X more!! Especially, to someone (me) whom he kept calling "friend" after all the visits/business I gave him. When he did this "work", I also dropped off a small part that had a broken screw stuck in it. He said it was FREE OF CHARGE to extract it. Anyway, when he agreed to refund me for the $400 (16" piece of 1" shaft), BUT he charged me $85 for the screw extraction that he told me that was free! From ~$400 refund, I received $85 less. This costs him nothing (almost literally) to fix easily. $85 FOR A SCREW EXTRACTION--HIGHWAY ROBBERY!!!! He gave it back to me, with a new screw, "I also gave you a screw". (Oh, gee, Thanks, I guess.)--But I didn't need that screw as I have 100's (if not 1000's) of these screws for my parts -- so he acted like giving me this screw in place of the broken one is a huge hook up, after I spent thousands and thousands of dollars here. I paid for this with my personal credit card, but he made out the refund check to the company I work for. So I asked him if he could cut the check out in my name since I'm the one who paid for it. He said, "just give it to your company and have them pay you." I explained to him that I can't do that because of accounting issues, etc. He got mad and he snatched the check out of my hand with an attitude. This right was the last straw. I was still going to give him more business (which I even told him, thanks for the refund and making this right, I'll be back). He told me, "I DONT CARE ABOUT MAKING THINGS RIGHT AND WHAT YOU THINK, I DONT NEED TO RESTORE FAITH IN YOU OR YOUR COMPANY". Okay, fine. ^Great attitude, perfect way to lose business after the fact that I stated that I hope this one issue won't affect future business and that I would be bringing more business. Roger shouldn't be interacting with customers on the front line if that's his attitude and represents your company. On the other hand, Alex is very polite. While Roger was deflecting the situation, blaming it on me, arguing who said what, this and that. Alex is the one who apologized on behalf of C&H Metal with a smile on his face, while Roger was steaming mad at the situation -- just the way he snatched the check out of my hand says it all. ALEX IS THE REAL MVP at C&H Metal, too bad he's not at top management, because management up top is clearly lacking customer service skills and lacking know-how to keep the customer acquisition costs low. I can bet they'll see this review and Google what CAC is because they don't know. Or maybe, they are making so much money, they don't care how they lose a few customers the way they do. Roger (mgmt) just knows how to take money with a smile on their face until you complain about something, then it gets nasty. This is the type of business you don't want to give business to. If you do give business to them, good luck. Hopefully, it's a short stint because eventually an issue will arise, and Roger has a short fuse, and you may not like the way he handles it. This experience was a blessing in disguise because I found a better and CHEAPER shop to do work for me.

From start to finish, their communication and service were top notch. I've been trying to find…read moresomeone to help with a fabrication for a kitchen hood vent, and finally, found the right company to do it! I would strongly recommend using C & H for your any of your fabrication needs. Great job!

Never show up and never respond after making the appointment sounded good on the phone but never…read moreshows up

I noticed one of my exterior French doors was sagging from a top hinge. I saw a crack running down…read morethe frame where the hinge was attached. I thought the doors were going to be trashed. Isaac was quick to respond to my call. Came over the next day and took a look at the issue. Luckily it was something else but Isaac still took the time to help me repair it for a fraction of what he estimated. The door works great now. He's honest, communicative, works clean and fast.

I've been a return customer of JRC for over 10 years on various projects that they've fabricated…read moreand installed for our properties. JRC had made beautiful ornamental iron gate and fence, security door, and window guards for our properties, and every project was beautifully, precisely fabricated, and installed. Whenever we reached out to JRC, we know that we can be rest assured with Rene's attention to details and design, and communicating with Stephanie who does great work coordinating the projects and scheduling. On top of all, the projects couldn't be completed without their highly skilled installers. All and all, JRC means top quality wrought iron product at a fair price. Every piece of wrought iron from JRC is a beautiful art work, and we look forward to working with JRC on our future projects!

I had a really good experience with JRC Wrought Iron. They custom designed a Juliet balcony for my…read moreclient's home. It's a family owned business that was very professional, experienced and easy to work with. You can tell they take pride in their work and the prices were very reasonable. I'll be definitely using them in the future and would highly recommend them. Thanks, Jesse, Arnie, Stephanie and the JRC team!

I had an amazing experience with H Ironworks. They were incredibly responsive when I first…read morecontacted them and returned my call right away. They were able to create a metal table base for my coffee table that I had designed and did a fantastic job. They price was also extremely fair. And, just as importantly, Kevin was great to deal with. He's a super nice guy. I highly recommend this company to anyone thinking of hiring a company to do metal work for you.

We decided we wanted to add a second wrought iron railing to our indoor stairs for additional…read moresafety. I went on Yelp, browsed through listings, and picked H Ironworks based on others reviews. I called, left a message, and Kevin soon got back to me. I sent him pictures and what I needed, and he texted back the estimate. It was about what we thought it would cost, so we went with him. He came the following Monday to view it, measure and we gave him a deposit. He thought about a week and said he would call when finished. He called in 4 days and said he could install that day, and came in 20 minutes. The installation was quick, efficient and expertly done, and perfectly matched the other side. They painted, cleaned up( even vacuumed) and gave us the leftover paint. We are very pleased with Kevin and his work and would not hesitate to call him again or recommend to others. Thanks !

After receiving a bunch of "Sorry, we can't help you" replies here on Yelp, Memo's came through…read morewith a friendly professional response. With the help of his wife Leah, Memo was able to fabricate a part of needed for a guitar build. I needed a piece of brass cut to a specific shape. It came out perfectly. Memo will be the only place I go when I need these custom one offs. Memo and Leah are the best and I feel so much better supporting a small business.

Wonderful customer service. Fast efficient & cheap. Memo came to our door within 1 hour of sending…read morerequest for help to fix my fence. Would recommend to anyone with a broken fence & in need of welding services.

Summary: Paul installed a pedestrian gate that lead to my backyard today and both my wife and I…read morelove it. --------------------------------------------------------------------------- Paul was 1 of 3 local businesses I had stopped by to ask for a quote and his was both reasonable and did not involved paying for a sales person's commission like other places. With Paul, you are talking to the builder/designer at the same time. On my second visit, I had measurements and a finalized-Walgreens/CVS/Walmart photo printout of the gate design I had wanted. He also showed me the materials he would be using for each of the component so that I know what I am committing to. So far, he had my full confidence. During today's installation, Paul did a very thorough job making sure the posts were cored (drilled) and cemented into the ground. Afterwards, he made sure the door was working properly before and after installing each component. He prides in his work knowing that it will last a very long time.

Paul did an absolutely amazing job. Me and my girlfriend are in the process of fostering a rescue,…read morebut they required us to install a taller fence/gate. I contacted Paul and he got right on it! Not only did he make the fence/gate in a timely manner, but his work was top notch. Highly recommend . Sorry for the mess in the background .

My neighbors were very happy Jorge showed up at 8:45 am (on my security camera) to patch the…read moremissing caps on their gates. So Jorge deserved a star upgrade for his quick reactions. I noticed he sprayed painted some of the nails and adjacent areas on one of my gates but I would have opened the gate for him to spray more if I had known he was there. I told my neighbor later that there were two snoopers at my front yard but after my neighbor told me Jorge was here I could see it was Jorge.

George is awesome!!! Honest and flexible. For sure keeping his info for future projects. He…read morehelped me to fix a metal/iron gated door that was a sliding door. He modified into a swinging door. Given this was installed 40 years ago, we ran into some issues with old welding and leveling. He fixed the issue and tried to stay under what was quoted! Super honest in my opinion. He responded to me by text with yelp project quote. He called me to explain what materials would be used and the price breakdown. He arrived early for the appointment and kept me updated every step of the way! He also gave me advice on safety hazards and how to save money if I go another option.

All I have to say is thank you the trailer turned out amazing. I can't wait till we start the new…read moreone.

I needed a small custom job done (literally, like $200). Wasn't sure if Cambero would be…read moreinterested, talked to Angel (the owner) and he could not have been more helpful and willing to consider it. He then came to the house and checked things out. Created a perfect piece for my needs and his guys came and installed it. They were polite, respectful and knew their stuff. Cleaned up WAY more than was needed and everything is perfect. Really appreciate their concern for helping me out with a job that was certainly not "time to retire after this gigantic job"!! Great people, great work!

I recently worked with ForgeWays Inc on a custom automated driveway gate for my home in Porter…read moreRanch, and I was very pleased with how the project turned out. The team was professional and easy to communicate with. The gate feels solid, looks great, and the automation runs smoothly. Installation was finished on schedule, and the crew left the area neat when they were done. Frank was especially helpful throughout the process, making sure everything went as planned and that I felt comfortable with each step. Overall, ForgeWays delivered exactly what I needed -- a gate that adds both security and style to the property. I'd gladly recommend them, and if you reach out, ask for Frank since he made the process straightforward.

Frankie and his team are top notch! I had Frankie install two gates at my house, which both came…read moreout amazing. Quality at its finest!..... if anyone is in need in gates, doors or fences- this company is the best. Thanks again Forgeways!

I worked with Jack and Toros on five custom metal railings for second story balconies. They were…read morecommitted to get the job done and willing to help every step of the way. The railings were fabricated perfectly and installation was efficient. Communication was top notch. Highly recommend and would hire again in a heart beat. Great family business.

I am very happy with Metal Design Works. Toros was a pleasure to work with. We live in the San…read moreFernando Valley and he came down quickly to check things out and measure for the project. I have a very specific style and he was able to create a stair rail system based on my inspiration photos. Toros was great at communicating (even when I was on vacation and had very limited cell service), gave perfect recommendations, and answered all of my questions. The rail was made quickly for our timeline and installed in just a few hours. Installation day went smoothly and his staff were great! Very professional and took all the care necessary. We are absolutely thrilled by the final product and the way it fits perfectly in our stairway. It's exactly what I wanted and pictured. I can't wait to show all our friends and family. I highly recommend Toros and his work. The price was also excellent and he worked within our budget.