Becoming more disappointed with the Gastonia GMC service department. My wife purchased the Ultimate…read moreProtection Plan when she bought her Acadia. That plan provides free Oil Change & Rotate for 4 years or 50K miles. But every time she brings it in for an oil change/rotate the service department acts like they never heard of the ultimate protection plan and try to charge her. She had service again the Friday morning of the hurricane so things were pretty hectic. She got additional services that day so she had a pretty large bill ($600+). They applied some of her GM points to bring the bill down, but when I looked at the bill when she got home they charged her again for the Oil & Rotate to the tune of $150+. They are quick to sell these extra plans but not so quick to administer them. Her next service I am bringing her car there myself and going to have a long talk with this new General manager.

From start to finish this has been the best car buying process I have ever been through. Their is…read moreno sales tactics with them, they are detailed, honest and their communication far exceeds any other dealership. Phillip (sales), Jeff (sales manager), and Marty (General Manager) are beyond amazing, words can not even describe how comfortable and easy they have made it. I love my new car and couldn't be happier!!!

Had a great service experience today with Tindol Ford…read more Call to schedule was a breeze and the person I spoke with was very helpful to determine my needs and timing. Hota quote that was exactly in line with the final bill. Arrived right as they opened for service and was greeted immediately, confirmed what was to be done and was directed to the waiting area, where there is ample seating, free coffee or tea and vending machines. Service was completed in 35 minutes, no surprises or upsells, fast and courteous checkout and our car was well taken care of. Really pleased with our experience and treatment. Was worth going a little further out than the dealers closer to uptown who never got back to me,tried to put me through an automated maze of phone prompts and had horrible reviews to boot.

Went in because my catalytic converter was stolen and I had a tailgate recall. I told the service…read moremanager my skid plate was in the back floorboard and it needed to be replaced after the new converter was installed. Well, they forgot the skid plate, clipped a wire while they were fixing the recall on the tailgate and thought I would not notice. When they confronted the service tech, he admitted that he cut the wire and put some electrical tape around it. It took 2 more visits before they actually got everything fixed. Can't see going back for anything.

I was looking for a 2016 Tacoma Off Road with crew cab and manual transmission and started my…read moresearch on Toyota.com. I've corresponded with 5 dealerships that asked me stop by to start the process and they don't even have the truck or any intention of locating since I wasn't physically there. Toyota of Gastonia was different, Dan Matkin send me an email and asked me to text him what I was looking for. We spend about 20-30 minutes texting and he was able to locate a truck and came to an agreement on the trade-in and purchase price on the vehicle. Granted Dan give me an estimated trade-in on the assumption that I was truthful with the condition of the SUV, the price was more than fair. I called and spoke with Nick Thompson and left a deposit on Friday and was called on Monday to inform me the truck was ready for delivery on Tuesday. We stopped by and dealt with Kevin Brown because Dan wasn't available, but he had handed Kevin almost all the paperwork and there was no bait-and-switch tactical involved. I was initially a bit reluctant, but Kevin was a great guy also. I was initially sold on the 2.9% for 72 months, but the promotion ended a day before while they were transferring the truck from another dealership. I did confirm the promotion rate ended through other dealerships as well, so it wasn't their fault. The best they had was 3.9% for 72 months, but Nick Thompson was able to meet me in the middle due to my credit score and off we went to the finance manager at the sister dealership at Mazda in well under 30 minutes. We planned on transferring the plate from our existing SUV to the Tacoma, but didn't realize that that wasn't possible if my wife, who financed the SUV, wasn't on the loan also. So in the middle the singing we had to start over again to add my wife to the loan and registration for the Tacoma and spend an extra 30 minutes. Jay Kumar, Finance Manager, had another customer waiting but never appears to be frustrated and he educated us on the different service contracts but was never pushy. We left after 90 minutes after arrival to take delivery of the Tacoma. But it doesn't end there, a few days later we received a tin box with cookies which were actually pretty damn good. I also had to text Dan again to get an official odometer reading so we can cancel the existing service contract on the trade-in. He responded promptly and still provide excellent customer service, even after the deal had already been closed. Buying a car at Toyota of Gastonia was by far the easiest and fastest car purchase experience for me and I've purchased new on several brands such as Acura, BMW, Honda, Nissan, VW and now Toyota. As with anything in life, your miles may vary. It all depends on who you get on the other end of the line. Dan, Nick, Kevin and Jay are definitely assets to Toyota of Gastonia.

Absolutely the WORST car buying experience EVER.. Poorly trained staff did not deliver on what was…read moresaid.. Huge runaround of course AFTER the deal was done.. No manager has a working voicemail .. Mailboxes are always full.. Terrible customer service I have had to escalate my situation with Toyota Corp... Zero give a shit factor in resolving a very unhappy customer.. I do not recommend this dealership don't walk, RUN AWAY..

Beware of fraud, someone is using this company to conduct fraudulent business, if you correspond…read morewith someone who goes by an alias of Sophia Smith or any names presenting themselves to be associated with this dealer, it is a scam. Contact the phone number immediate to confirm what ever it is that you are looking at.

Service Manager, Daniel, and his staff are top-notch! Whether it's a routine oil change, new brakes…read moreor a larger repair, the job gets done efficiently by expert technicians! A+++

I can't say enough good things about Eli in the service department. He listened to my frustrating…read moreexperiences with other mechanics and then did a fair and thorough assessment. At the end of the day, the car wasn't worth what the work would cost and he was honest to let me know this. I respected his approach and appreciated his honesty. He went above and beyond to be helpful for my situation. Kudos!

My review is overdue, but thats probably better for them since it has been nearly a year and I am…read morestill just as happy as the day i drive off the lot. I was looking for a specific make/model, saw one i liked online at a decent price and Journey Auto sales was the dealer. So I bought my 2003 Trans AM from them, they had just raised the price that day, (he showed me the paper work) but hadnt updated the website yet so we still worked off the old price when negotiating and they gave me what I felt was a very fair price. I found 2 small issues during my initial inspection and test drive and they took care of both issues prior to me buying the car. Would buy from them again and would recommend them to someone looking for a car.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

I strongly recommend AVOIDING McAdenville Motors…read more I purchased a truck from them at the end of January, and as of today (March 19th), I'm still dealing with issues they promised to fix -- along with serious new concerns that should have been disclosed upfront. At the time of sale, the passenger-side mirror was broken and held in place with zip ties. The salesman assured me it would be replaced, that the part was already on it's way and they they would have it re-directed to my house. After weeks of waiting and no communication, I followed up only to find out they ordered just a small mirror piece -- not the full assembly we clearly discussed. A full replacement is costing me around $1,200. It gets worse. When I took the truck to a Ford dealership for a recall, they refused to perform the work because the windshield had already been replaced with an aftermarket one -- something that was never disclosed to me. A day or two before taking the truck to the dealer, I noticed water pooling in the passenger-side floorboard. I assumed it might be a clogged A/C drain, but after inspection, the dealer had to pull up the carpet and found sand and water underneath. I've now spent $2,000 out of pocket just to investigate and clean this up -- and I'm left seriously questioning whether this truck has prior flood damage despite having a "clean" Carfax report. Between the failure to follow through on promised repairs, lack of transparency, and the unexpected $3,200 in costs I've had to take on, this has been an incredibly frustrating and concerning experience. If this is how McAdenville Motors treats their customers, I would strongly advise you to take your business elsewhere.

This company is garbage they waited till night to sale me the car I wanted me and my wife was down…read morethere for bout 3 hours before dark.I test drove car bought it then next day I come out see all doors are coming inglued(2016 charger rt) I've had said car 1yr4 months caytilac converter has gone out had to have a new drive shaft need spark plugs front suspension went bad had to have a brake fluid flush and I mean if you can sale someone shit like this we're is the limit?

Quality and value. A little slow on things but they will do you right. Always honest on prices also.read more

Absolutely amazed at the guys at Deal's Automotive. Dave and Timmy were absolutely the best I've…read morecome across in a really really long time. My check engine light came on as I was passing through on I-85 to Atlanta and knew I was in trouble. I called these guys up and they worked me in immediately. I wish everyone was as reliable and open to helping other people out as these guys were. Thank You again! #BestAutomotiveTeam!

Great people. Great service. Alerted me to numerous service items overlooked by prior service…read moreprovider.

The person who earns this 5 star review is Jasper in the service center. Both times I've been, he…read morehas gone above and beyond. This most recent time I didn't even have an appointment, just a general question about something broken on my car. He got me taken care of straight away with the best attitude. Part was ordered and he'd done the full work up/report on my vehicle in minutes. He was a blessing and I won't take my car to any other Honda dealership for service. Thank you Jasper!!

After I got off work on Saturday, I went to JNF Motors to look at a Nissan rogue. I saw the car on…read moreanother website and decided it was what I wanted. I had my financing already approved. Rell and Isaac were great! They made sure everything went through and worked to make sure I walked off the lot with my dream suv! Thank yall so much!

From the owner: Enjoy the thrill of driving a high-performance vehicle from our lineup, where excellence is…read morestandard.