I have gone back and forth in my head contemplating if I was going to leave a review on my visit…read more As of this moment, I have decided I will.
I purchased a Groupon for this location for full color. Called the salon, told the lady I had a groupon and wanted to make an appointment. Looking back, maybe I should have told them the color I wanted was blond. Might not have had the experience I did.
After securing a babysitter, I arrived for my appointment a few minutes early. The stylist greeted me right on time and invited me to her chair. I told her again that I had a groupon and I wanted to go blond. This is where it all started to go bad. Immediately, her face changed and she said that she didn't like to "color to the scalp" and she "didn't feel comfortable because she didn't know my hair". At that point, I should have thanked her and left. But instead, I showed her some pics of what I wanted and that I had it before. She kept commenting on how high maintenance the style was. That I would be constantly having to upkeep it. Which annoyed me. I didn't ask for that. I have been blond before, I know the routine. I told her that. She then stated that she had seen he pictures and she could add some highlights and it would look just like the pictures. Per her, it would be an additional $20 because the Groupon for highlighting was $20 more than the color. I learned later that was false, it was $10 more. But in any case, I was hesitant, but eventually agreed. Throughout the process, I got to know her way more than I wanted to. As a first time guest, I really feel her personal oversharing was just too much. Her illness, dating, husbands, etc etc. Just too much. Finally, it was done. I have curly hair and usually just let it air dry, so I told her that I would air dry it and see how I liked it. We then discussed that if I wasn't happy, I could pay $20 and come back and she would add more highlights. I was also told I could come back for the trim that was included with the original groupon.
I got home, decided I did not like it as the contrast was awful. White blond hair blended with my dark brown hair. It was just too stark. I texted her and told her that I wasn't happy. I then brought up maybe she could add some toner, to soften the blond. She stated that it would be the following week before she could add toner. We also discussed adding more highlights. It was agreed I would see her the following week for an additional cost of $30 she would add more highlights and toner.
After once again securing a babysitter, I arrived at my appointment and she then told me she couldn't do what we discussed. That dye just cost too much and her time would not allow her to what we discussed. At this point I am stuck. I am not happy with my hair. And I can only imagine how much it would cost to go somewhere else to fix it. She then says for $20 she can add toner all over. After some back and forth, I eventually agree.
The process is then completed. At the end of the day, I am still not super happy with the outcome. It's not what I wanted. But after spending what I did, I can live with it.
I am disappointed that there are no stipulations on the groupon. I am disappointed that we had an agreement and she changed her mind. I am disappointed because I was hoping I had found a new stylist, but looks like I haven't.