Accidentally slipped and let it be known that they cared more about making sure all their coaches rosters were filled than making sure the customer is with the right coach. The coach I spoke with was cold and pushy. The customer service was not good. It was the kind of fake bubbly that someone is when they are smiling while being hostile and also kind of pushy. You know, using all the right words while not helping you and being passive aggressive. Instead of listening to customer about what they needed in a coach kept trying to push a certain coach on the customer. Coach sounded kind of angry with the process and angry to be working there. The biggest problem was the attitude of the company regarding selling you the coaches they wanted to and the bubbly but hostile and defensive response of the customer service that didn't work for me. read more