I must preface this comment by emphasizing the fact that I have never once felt the need to admonish a business owner despite unpleasant experiences in the past. The owner, Joey, is the single worst individual I have ever encountered as a businessman. My vehicle took 4 months to schedule for repairs and even after I confirmed my appointment the week prior, I arrived to find out that they had no information and my appointment was canceled. Once it was finally in the shop, I was lied to 3 different times about the duration of repairs, which I respectfully mentioned was time-sensitive. On the day I was told it would finally be ready I call (because nobody communicated with me) to confirm pickup. I was told they just opened a box with a part and it was not painted. I could come pick up the vehicle, but they'd need me to come back to quickly paint the part. Joey emphasized over and over again that it would only take 5 minutes and I could stop by anytime. Given my hesitance of such a reassurance given prior failed promises, I asked if I could make an appointment. He said that was not necessary and reiterated repeatedly that it was just 5 minutes to address. When I show up, his staff is perplexed. They share some unflattering comments about Mr. Joey and say the 5 minute guarantee is not feasible. When Joey arrives he immediately starts yelling in my face, denying his comments, and admonishing me in front of his staff with such unprofessional rhetoric like, "you're an idiot." I ask him to be more respectful and am surprised by his outburst. He continues to vent and yells at me to leave and get out. Stunned, I am standing there with his technician, and neither of us know what to say or do. I don't care how many positive reviews you see for Bluffton Autobody--please do not look past this sincere and honest account. Any attempt by Joey to spin the actual interactions with a dishonest narrative are simply for show. This owner does not deserve anyone's business and I will even be contacting my insurance company to advise them to consider removing Bluffton Autobody from any list of legitimate vendors. Bad business and an even worse person. read more