There are many, many positives about this place. This includes:…read moreService: An extremely friendly place, starting with the front desk, and includes the housekeeping staff. After the first day, they didn't clean our room. We think it's because they were planning to clean it in the late afternoon, but by the time we got back, we used the "Do Not Disturb" sign, and didn't want it cleaned at that point. Nevertheless, we did NOT complain to anyone about it. We figured we'd wait and see if they cleaned it the next day. The next day, as we were leaving in the AM, a staff member came up to us unsolicited and apologized for not cleaning the room! We were shocked, because obviously, we had not said anything to anyone. So that was above and beyond customer service as far as we were concerned, and deserves to be mentioned here.
Rooms: They are probably bigger than most in downtown Vancouver. As others have said, all the rooms now have personal bathrooms in them, rather than shared bathrooms. We had one of their nicer rooms with exposed brick in it.
However, the reason why I can not give them five stars involves the heating. Because this is an old building, the heating is radiator heating. Now we had zero problem with that, because we've lived in older places in our lives that heat using a radiator. However, because the building is so old, the heating was hard to control, and took time to actually kick in. One person who worked there even told us that during our first day there. So when we wanted to turn the heat on, it took some time, and then when we wanted it off, that took some time too! The thermostat was behind our TV, so that was a little challenging too. I was going to write that there is no A/C in this place, but I saw an earlier Yelp review that says they provide portable units in warmer weather, so if that's the case, then that would be fine. But there is no central A/C in a place like this.
The other curious thing about this place was that you couldn't take the stairs if you wanted to take them instead of the elevator. They did have some outside stairs you could take, which seemed to me to be an old fire escape at one point. But I certainly didn't want to go outside to walk downstairs. All that being said, because there aren't too many rooms there, there is virtually zero wait time for the elevators. In the five days we were there, there was only ONE time that we had to take the elevator with someone else.