We love the service, they are knowledgeable, friendly, prompt and the pricing is SOOO much better…read morethan other company we were with before (ADT) Highly recommend, we are moving and they even helped us find a family-owned business in our new locale that used the same equipment! WOW

I have thought about writing this review since fall 2018 and finally doing so now in 2019. So this…read moreis not angrily written. I have thought about this issue for nearly a year...so this is not an emotional review. I have tried to come up with anything positive to say about NuSystems. I can't. This is another one of those rare nightmare companies that simply take your money and 'not do the job' yet aggressively bill you for it. This firm is so bad it's just not worth arguing with them. Simply, accept the loss and run. To name but a few things. Alarm system. Epic Fail. They installed part of the system prior to my home ownership and I hired them to inspect/test and ensure the system property arms and that everything works. I also added more zones and do much more work. After their work, things got even worse with false alarms and often would not arm. This is not a complex system. After thousands of dollars spend and they system still didn't work property. I gave up and hired another firm to come out and run a diagnostics with me hovering over their shoulders to find out 'what's going on?'. Holy Smokes. NuSystems left me a mess. Of the entire house, only the kitchen door and the downstairs door was actually property coded and would arm. None of the other components that they originally installed and the new stuff I had installed were ever added/coded into the system and however, there was a lot of stuff added but these were all typos. So, maybe they tried to add them, but they didn't check their work...I guess this is why the system didn't work property. It gets worse, every single motion and smoke alarm did not actually communicate with the alarm panel. Motions looked like they worked because when you move in front of it, the green light goes to red and you can trigger the smoke by creating smoke but this did not communicate with the panel to initiate a fire emergency. Ooops! Again, they didn't check their work? Insult to injury, the heat sensor in the garage was non-functional. Never connected either. Also, the outside door that leads to my crawl space in the house to the water system also was never coded into the system either. All in all, only two doors triggered the alarm and that's it. So all the work I paid to have enhanced to the alarm didn't work and their original install also didn't work with the exception of two zones: Kitchen and lower floor door. Ethernet Work. I paid NuSystems to extend CAT6 cables so that they can reach the new Ubiquity UBNT switch. Oh gosh. The technician did not check the wiring and completed the wiring BACKWARDS! Really? This is what NuSystems does... and they couldn't get that right either. Oh yes, gets worse again. They added an additional CAT6 line from the bedroom that snaked through to the kitchen. They took the easy route and instead of using the easy accessible panel to the wall that removes...they decided without asking me to drill through my wood beam and leaving an unsightly hole and then string the wire unprotected through the pantry cabinets. They said they would fix it and many months passed and they ultimate refused to correct their damage to my house. What really gets me, is that even with the alarm fiasco...I was willing to work with them. What broke me is their refusal to fix the damage they caused to my home. They simply wouldn't honor and stand behind their work. This surprised me because their owner David came to my house to work on my phone line and during a hour + conversation at his truck he tried to recruit me to his Jehovah witness church and talked about the importance of honor and integrity...their value system. This didn't bother me because I am fairly open minded but... Maybe not bring your religious convictions to the customer and not follow thru? ooops!

Jimmy did the circuit box changes in 5 minutes--great work. But, John back at the office charged…read more$170 for the job. Previous day Jimmy was to come over if he finished a job in Truckee. Swapped schedule and put us first without notifying us, and we were not available when Jimmy came on day 1. John lied to my face, saying he had told me Jimmy would come to us first. You can pass off a lie if you tell me someone else was told, but don't lie about what you told me--I know full well what I was told.

I had 2 bedrooms where the light switches didn't operate anything. There was no ceiling fixture and…read morethey didn't control any outlet. I called United, and they scheduled me out a few days. When my day came, the electrician showed up right on time and was professional. Jimmy fixed both switches in less than 30 minutes and he even explained what the problem was. I definitely will use United again and refer clients and friends to them.

Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

Bill and his team are amazing! Very professional and responsive. We are so happy to have used their…read moreservices and highly recommend them!

Sean was a pleasure to deal with. Fair pricing, punctual, neat, great communication and great…read moreattitude! He upgraded our home audio and patiently showed us not-so-techie people how to use everything. He even helped us with our home computer network. I recommend without reservation!

Regrettably my experience hasn't been good. After spending over $4000 on new equipment to upgrade…read moremy entertainment system, I'm disappointed in their response about an item not working properly. The least expensive item, a Sony blue ray loses all of its settings whenever it is turned off. Very annoying having to reconnect to wifi and reload all apps and sign in those every time I use it. Called Home Technology to ask about it and replacement but no call back. Called again and was told they don't know what to suggest other than resetting it myself (done repeatedly). I hoped they would stand behind the $250 item still under warranty as it was just months old. Very disappointed. Guess I should have shopped at Best Buy.

Tim and Carson from Connected Technology have done a great job installing a Tesla battery in the…read moregarage. They arrived on time and finished installing the battery pretty fast. Tim was very knowledgeable and he helped me understand how the battery works and he even showed me some tips on the Tesla app. I will definitely reach out to them for my next project and I recommend them to anyone who want a job done by the book.

Tim, our technician (in California), was very understanding and informative, he listened to all our…read moreconcerns and inquiries. Tim was super knowledgeable about his craft & provided key information for us to make important decisions at the moment and for our future needs. We have been working with Connected Technology for about 6 years now & each time has always been a wonderful, easy and smooth experience. We look forward to with working with Connected Technology and with technicians like Tim, for a long time.

First off let me start with saying that if you are in the market for any home theater audio video…read moreNetwork services definitely this is the man to talk to. Mr Wilkins is not only very knowledgeable and fair he's also very friendly and does not make you feel dumb was asking questions. Obviously when we go out to purchase some sort of service a lot of times we do not know the ins and outs the best product for us so on and so forth but he does and that is what counts. The office building where he is located is very clean very easy to navigate because trust me I get lost there is plenty of parking and I just think you should give him a chance

I finally gave in and had to call for reinforcements with my "smart home"! I installed Direct TV in…read moremy home, but unfortunately, the installers didn't hook it up correctly and bypassed using my Ruckus system. It's my fault because I didn't confirm whether they did. I finally got fed up and called Wilkcomm to come out and make sure it was hooked up correctly. Symeon came out and got everything installed correctly and educated me on my system. I couldn't be happier with the level of service I received.