Disorganized, poorly managed, messy store. Their services feature retired veterinarians who put…read moreshots in dogs and offer all sorts of outdated advice and a support team who barely can manage what they do. The grooming is equally challenging and you better have all your records and say nothing other than "my dog is fine" or they'll refuse service. And yes, they have refused me service after I drive an hour to get there. Everything this place offers you can get elsewhere better, including your local veterinarian and ordering online from Chewy. Avoid.

We have shopped for our dogs and cats at Petco for a long time, but we had an absolute nightmare…read morewith the groomers there. We scheduled an early morning appointment for 1 of our dogs, and were assured that our dog would have his haircut and they'd let us know when he was finished. We stayed out in the area, to pick him up when he was finished, but we never got a call. We went into the store to see what was going on, and found out that they had "overbooked" grooming appointments, and had never even started his haircut. They put him into a kennel while he was there, and they never apologized for what happened. We were extremely angry, and when we spoke to the manager, she didn't seem to care at all. We will never take our animals to get their grooming there, and have stopped shopping there as well.

Luke has been groomed by Taylor for nearly ten years. she has always been kind and shown love for…read moreLuke. it has become time to leave Pet Smart. in the last year I find it just too busy and not well cleaned up after many dogs are being groomed it has nothing to do with Taylor's services to Luke and I. you have just gotten too busy for us. My love to Taylor.

They really helped me out of a pickle and did a wonderful job grooming my 6 month-old German…read moreShepherd puppy. He had a diarrhea accident in his crate and we needed help ASAP. Petsmart was able to book me right away for that day, for which I am eternally grateful. To top it off, our groomer, Tanesha, is incredibly nice!

This store is a wreck. The building has a mouse infestation, leaving product coated in mouse…read moredroppings and urine. One of the back walls has been deemed structurally unsound, yet the store manager Jake has opted to place product back on the wall, making it a risk for both customers and employees. This location is chronically understaffed on weekends, when it is at its peak volume and over staffed on bizarre days like Mondays and Thursdays. The parking lot desperately needs lines painted, with no lines even indicating handicapped parking. Take the extra 15 minutes and drive to the Holden location. Holden is always staffed with friendly employees, clean and ready to serve you.

Went in to give my pooch a much needed bath at the self serve dog wash in the back of the store…read more This is one of the smaller locations for Loyal Biscuit, but the one tub had everything I needed. Their store is well stocked, and the staff were friendly and helpful. Their dog wash is first come, first served, no reservations, so make sure to give them a call so you won't have to wait. It's a convenient location next to Hannafords, so the wife kept busy while I did the dirty deed. There's even a Dunkin Donuts across the street if someone else needs to keep occupied. We were in and out in 30 minutes.

They have a self service dog wash. One dogs $16 and 2 dogs are $22. They provide towels, shampoo,…read moreconditioner, brushes. The staff were friendly and helpful.

Emma & Alex great staff! Fish, Birds, Pet food, toys, everything! Open later than many places.read more

When my grandmother and I visited this store yesterday, there was a dead parakeet at the bottom of…read moreone of the cages. The display said 'Baby Parakeets.' A baby parakeet was dead, and there were two other birds in there with it, surely at risk of becoming ill themselves. We had to inform an employee that they had a dead bird in one of their cages. They didn't seem upset or concerned, merely inconvenienced. They removed the bird, but it was very upsetting to see that they had let a baby parakeet die and go unnoticed. There were also the typical pet store issues-cages were too small, fish were in those horrifically tiny bowls, and the animals obviously didn't seem well cared for. I'm just beyond disgusted that a young bird that should be able to live up to 15 years with proper care was dead before even getting a home. It broke my heart. This place is disgusting.

This is a great locally owned pet store in Ellsworth. If you need pet supplies, I would go here or…read morethe other pet store in Ellsworth. No need to drive all the way to Bangor when you can pick up your needed treats and toys from here. Everything is organized inside and easy to find. The staff are also friendly and a great help if you have any questions. Definitely recommend stopping in even if you don't need anything specific for your pets as you might find something new that your pet would enjoy.

The pet shop used to be very nice when the owner was around more it just seems like the last few…read moreyears it's kind of gone downhill too many kids on trained and very rude with the public too bad I like the owner she's an absolutely wonderful lady her husband's nice but that pet shop I I don't know it's going downhill it's too bad

Well hats off and much respect to Green Acres Kennel Shop on…read morethe successful grooming of our Jack 2.0 whom had strongly resisted any and all attempts at grooming . Caitlin took our boy and won his trust quickly and was able to give him and end to end remodel and refurbish cut with no problems which was so remarkable I still can't believe it . Caitlin finished her work with a happy dog and with all 10 fingers fully intact . Further - Jack seemed to LOVE the entire experience and the attention . We LOVE the job Caitlin did . I'm unable to give more than 5 stars but if I could i would - hands down I'm the most impressed I can possibly be and we will be BACK for more !! Thank You !!!

Was a huge help when I needed to get my dog his specialty food. The only place that actually had…read morewhat I was looking for-The staff was extremely helpful and kind and hooked us up! Will be our go to place from now on.