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    Blue Rock Industries

    2.3 (7 reviews)
    Open • 7:00 am - 4:30 AM (Next day)
    Updated 2 months ago

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    Custom Concrete - Wood cut out

    Custom Concrete

    (5 reviews)

    Would anyone continue to pay when you come to us and say "job all done" and leave the building…read morelooking like this. Would anyone continue to pay when you leave a pile of mortar inside the electrical closet where your people caused over $600 damage to the electric wires and conduit. Would anyone continue to pay when you lose our master key. Would anyone have you back to try to fix your mistakes when you send me an email saying "I took a picture last month and the wall is fine." If Yelp allows, I will post all of our back and forth emails and let the readers decide. Win or lose, I will post the results of our civil suit. Stay tuned.

    I contacted a number of contractors to inquire about repairing the concrete floor in the basement…read moreof my 80-yr old home in Portland. Jamie from Custom Concrete of Maine was definitely the right person for the job. He replied to my online inquiry and came to the house to check out the project within 24 hrs. He gave me a detailed cost estimate before he even left the house. The next day, he worked a 10+ hr day and completed the project. He communicated clearly with me about the extent of the work; he told me when to expect him at the house; and he gave me project updates along the way. Based on my experience with other concrete contractors in the area, Jamie's rates are very reasonable. In the end I was happy with the repaired floor. He's one of the good ones and I wouldn't hesitate to work with him again!

    Chase Custom Homes & Finance - A custom colonial home in Raymond, Maine.

    Chase Custom Homes & Finance

    (1 review)

    AVOID AT ALL COSTS!…read more Chase built our house in 1998-99, and we've regretted it many times over the years. So many things weren't done correctly: they put on the hardwood flooring and linoleum after the baseboards were installed, so they go up to it, not under (and I'm looking at the curling edges of the lino right now). The master bath shower was plumbed backwards, and they refused to fix it. The roof leaks - to the point that a piece of the kitchen ceiling collapsed 2 years ago. The duct work was uninsulated in the attic, costing us a fortune in extra heat (and preventing us from getting central AC). The kitchen cabinets weren't hung correctly and the countertops are coming away from the walls. The wall to wall carpets weren't stretched when installed and are now rumpled and lumpy in the centers. We couldn't have the light green vinyl siding we wanted ("no one makes that color" they said) - and yet it's on the house 3 doors down that was completed 6 months later. So many problems, all of which have been ours to either fix on our own nickel or just live with - any problem we called them about got a "well, what do you expect us to do about it" reaction, so we stopped calling. The final insult? They took about 6 months longer to finish than they promised, costing us thousands in extra rent. We have family that have worked with other contractors, for both new construction and renovations, and I feel comfortable rating these clowns as the worst we've ever encountered. I'll say it again: AVOID AT ALL COSTS!

    From the owner: For the past 29 years, Chase Custom Homes & Finance, Inc. has been building homes in Maine. We have…read moredeveloped many subdivisions throughout southern, central and western Maine and more importantly, built homes for a lot of fine people and their families. Maine is a big state with a small town heart. If we didn't take good care of our clients, we wouldn't still be in business. Period. But our business hasn't just survived two recessions and depressed real estate markets. We've made a lot of friends along the way. In an industry not known for repeat business, we've built more than one home for many of our clients and receive a steady stream of referrals from others. We go out of our way to build relationships as well as we build homes!

    Maine Coast Kitchen Design - Cracked blue glass and pourous surface of the countertop because of the product I was left by the MCKD installer to use. It was incorrect.

    Maine Coast Kitchen Design

    (1 review)

    If I could give negative stars I would! To say that I am disappointed with the service and the…read moreproduct that I received is an understatement! My kitchen remodel was not inexpensive approximately 50k+ for a small kitchen. My problem has always been with the installation and the instructions and product that was left for my $12,000 countertop. There are spaces because the trim was not cut correctly. These were filled in with a colored wax stick and a ginger colored magic marker and didn't look too bad at first, but over time they shrunk and the gaps are evident . My doors have screw holes in the backside of them where the hardware was supposed to be, but they were drilled in the wrong place, hence the extra holes. Honestly, I didn't like it but they didn't show unless they we're opened so I didn't complain. My pull out spice rack was supposed to have the door attached, it was not so a few months later they came by and attached it. Subsequently it not only came off but the entire pull out became unattached and fell out. I found that it was held in by one screw instead of four. My baseboard trim on two sections of the island came off and a third is lose, as well as baseboard under some cabinets elsewhere Shortly after my install my husband was diagnosed and subsequently passed away from cancer and these issues took a back seat. I finally reached out to the owner who told me that they were straight out until next summer and didn't expect me to wait for them, but advised that I could send a check for $25.00 and they would send me another wax stick that matches my cabinets and I could find someone else to do the work! I never even complained to these people when the specialty countertop I ordered with and was installed by them( a composite of glass and other materials) that cost $12000.00 was ruined because their employee who installed it left me a bottle of product for granite and stone and told me that is what I should use. It took the sealer off and after speaking with the manufacturer and having another company who fabricates a similar product discussing the situation with the owner of my countertop manufacturer, there was nothing permanent that could be done. It should have only been cleaned with gentle soap and water but I was never left the material data sheet with those instructions although they we're sent with the countertop to Maine Coast Kitchen Design. This post is long overdue. I really don't complain unless something is really, really bad. On Houzz Maine Coast Kitchen Design gets great grades because Tina , the owner will schmooze and hound you until you write one. Had it not been for the disrespectful way my request for fixing the problems with their installation was handled , I might not have bothered to write about my experience. Hi Tina, It's been awhile! I hope things are going well for you and your family. I need to have some things fixed. The door to the pull out spice rack is beginning to come off and the spice rack itself is coming out very rough. The slider part had totally come off and when extended I had to hold it up so it wouldn't hit the floor.  I managed to unhinge the clips and remove it so I could replace the screw that came out, but there's several screws missing and it appears that two had been placed originally, but weren't there, only the holes remained.  I also have some other areas that I would like addressed, minor adjustments etc. I went online to try and find the color match for the marker I was given and I didn't see 'ginger' on the website. If you could get me one or direct me to it I'd appreciate it.  My kitchen has finally come together as has the house. Since Donald's death I've been trying to make it more my style. Lots of improvements. I will be doing my two upstairs bathrooms at some point and possibly finish the basement, still unsure about that.  My schedule is flexible so if someone could get back to me and set up a time to come see it in person I'd appreciate it. I'm sending pictures but I would like to have someone come out in person.  Thanks and have a great day!  Best, Hyla My response: Hi Love!  I can of course get you a stick of Ginger for touching up...if you wanted to pop a check for $25 in the mail made out to Maine Coast Kitchen Design or Tina Richardson that would be fine - mailing address is below (Gorham).   As for touching up, we are slammed right now through next Summer trying to keep up - if you find someone once you get your touch up stick in the mail that can get there to do the handy work, feel free to do so as I do not expect you to wait for us to get out there.    I think of you often, Tina Tina Richardson, President Maine Coast Kitchen Design 17 Little Wing Lane, Gorham Maine 04038 Phone 207.321.3555 x50 Fax 888.348.5390   LIKE us on Facebook!                       From: hyla austrian Sent: Thursday, September 20, 2018 12:36 PM To: Tina Richardson Subject: Misc repairs Show quoted text

    Brothers Hardwood Floors - Bamboo flooring installation.

    Brothers Hardwood Floors

    (15 reviews)

    Kevin and his team were extremely responsive. Their prices were fair and transparent from the…read morebeginning. They showed up when they said they would and completed the job within the window quoted. The floors are absolutely beautiful and we're done with such precision. It looks like they were the original floors in the house. Highly recommend! Quality Workmanship!!

    Make no mistake. The workmanship of Kevin and his team is A+. The new floor looks great…read more Unfortunately, the accolades end there. The character of the team as a whole has a lot to be desired. The short of it ... he nearly froze all the pipes in my house and showed no remorse whatsoever. You want the details? Read on ... In December 2025, much of the first floor of my home was destroyed by a frozen water pipe, the cause of which was a pilot light that went out. The removal of the damaged floor, the cleanup, and the dry-out of the house ran me roughly $6,700. I then hired Kevin and his team to install a new hardwood floor on the first floor of my house. We agreed on a price of $8500 to purchase and install the flooring and polyurethane. I opted not to live in the house while the floor was being installed and the polyurethane was being applied. Most of the work was done during the week of January 11, 2026. On Thursday, January 15 and into the overnight of January 16, some of the season's coldest winter weather made its way into southern Maine. When I am not at home, I regularly check on the house to make sure there is nothing amiss and that all the mechanical systems are working properly. I do this with several thermometers, thermostats, cameras, and automation devices. Around 5 pm on Thursday January 15, 2026, I performed my routine check of the temperatures around the house. All looked normal except for the temperature on the second floor, which dropped by 20 degrees after having been 70 F all week. I immediately called Kevin and asked him why the temperature was so cold in the house. He had no idea. I asked him if any of his people opened any windows or doors on the second floor of the house. He said No. The temperature continued to drop. After another 30 minutes, still dropping. In addition to the propane, I then turned on two heat pumps. That slowed the rate of the temperature decline, but it still continued to drop. I talked to Kevin again. I shared my screenshots of the temperature dropping. He continued to insist that no windows or doors were open. By the next morning, with the propane and two heat pumps running at max capacity, the temperature was at 37 F. I had to miss a day of work and see what the hell was happening in the house. At the same time, Kevin decided to send someone to the house ahead of me. That guy found the slider upstairs wide open. On one of the coldest nights of the winter. And, after I asked Kevin repeatedly if his guys opened any doors or windows. Once we learned that the slider was indeed open all night, Kevin actually had the gall to accuse me, as if it was my fault the doors were open to the house. He came up with every excuse in the world, trying to deflect the blame away from him. The words careless, reckless, and gross negligence come to mind. Given that the repairs from a frozen pipe incident could run on the order of $15k or more, it says a lot when someone doesn't take ownership of the problem that he and his team caused. It also sends a strong signal that he doesn't care one bit about my property, nor for my time. I was lucky to have a second heat source in there to keep the pipes from freezing a second time in two months. I hesitate to think how ugly the situation would have become, had there been a second failure. Just speaking to him after this all happened, it doesn't sound to me like he would have had the funds to repair and replace the damage that would have been done. Needless to say, I won't be hiring Kevin and his team again. His reckless decisions put my home at risk of yet another flooding event, just weeks recovering from the initial catastrophe. The last time I hired a contractor with a similar poor attitude and lack of accountability, I got poor results, cut corners, and even items stolen out of my house. I'm all set with that, thank you.

    Blue Rock Industries - flooring - Updated October 2026

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