Be careful when you visit this office if you don't like to deal with insurance, incorrect bills and false collection. THIS FACILITY IS SUB-PAR!
I visited this office back in 2013. I had valid insurance from Anthem BCBS. I was referred by my PCP (although a referral was not needed per my plan). Before my appointment, I confirmed that they accepted my insurance. Upon check in they made me fill out forms, and I paid my copay. The visit went fine. However, after the visit I was surprised with an invoice for $110. I called the office, and they kept redirecting me to different people. I kept leaving messages but no one got back to me. I finally received a call from their finance person who told me that if I don't pay the balance they will send my account to collection. I asked them if the insurance denied the claim. She could not answer. I reached out to my insurance and they told me that Blue Ridge Speech and Hearing submitted the claim INCORRECTLY. They told me to reach out to the office and have them resubmit it correctly. I did that. However, instead of resubmitting to the insurance, they placed my account on collection which has been reporting this due on my credit report for 4 years! This is ridiculous! If this office does not know how to work with the insurance companies, they should inform the patients in advance. If I knew, I would have gone to another office.
DO NOT visit this office if you don't want to spend hours dealing with billing problems. No patient should ever have to do the accounting for the doctor's office. The office should have proper billing people in place to CORRECTLY submit claims. This is a SUB STANDARD FACILITY. read more
