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    Blue Ox Outfitters

    2.9 (7 reviews)
    Closed 8:00 am - 5:30 pm
    Updated 3 months ago

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    Services - Blue Ox Outfitters

    Auto customization

    Auto exterior customization

    Auto interior customization

    2 More Services

    Suspension work

    Wheel, rim and tire customization

    Blue Ox Outfitters Photos

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    Recommended Reviews - Blue Ox Outfitters

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    4 months ago

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    1 year ago

    Blue ox has done work in my truck twice and I've been pleased both times. I'll definitely go back .

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    3 years ago

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    10 years ago

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    Yesterday we had the pleasure of meeting Lanesha Childress at Riverchase Kia. If you want to know…read moreabout any Kia, she can tell you. She was so knowledgeable and helpful. She took the time to help my grandson get to know his new Kia K5. I would recommend her if you were in the market to purchase a vehicle. Top notch service.

    Good customer service builds trust, credibility, and positive word-of-mouth. One of the primary…read moreresponsibilities of a service advisor is to keep customers informed throughout the repair process. Unfortunately, my experience reflected the opposite--marked by poor communication, delays, and growing frustration. On January 19, I brought my vehicle to Greenway Riverchase for repairs. Despite multiple phone calls and voicemails, I received no return communication. The following day, I received an automated message through the Kia portal indicating my vehicle had arrived, but it provided no details or confirmation. As a result, I took time off work and drove to the dealership, where I was informed that diagnostics were beginning. After five business days with no updates, I again attempted contact without success. On the seventh day, I made another trip to the dealership. While paperwork suggested progress, I was given no new or meaningful information--only a repetition of issues I had already explained. At this point, I requested to see my vehicle, as I had never received direct confirmation that any work had begun. After waiting 20 minutes, I learned that no assessment had been performed. This explained the lack of information in the automated system. Another week passed with no communication. When I returned, I requested to speak with a manager. At that time, I was told diagnostics had been completed and tests performed, raising concerns as to why this information had not been shared earlier. It appeared that updates were only provided when I physically arrived at the dealership. During my discussion with management, I was assured that the Kia text system was intended to provide timely updates; however, it was clearly ineffective in this case. The lack of accountability and communication reflected broader organizational issues. By the time I retrieved my vehicle, I had made four trips to the dealership, taking time off work on three occasions and driving approximately six hours round-trip each time. Due to the lack of transparency, I have little confidence in the quality of parts or work performed. I was charged nearly $6,000 for repairs I believe should have cost significantly less, in addition to approximately $240 in fuel expenses. My vehicle was held for over a month. Having previously worked as an automotive service professional and having written standard operating procedures for service operations, I can confidently say this was among the worst service experiences I have encountered. Large dealership groups like Greenway, Asbury, and Lithia often suffer from poor oversight, and this experience exemplifies that issue. Do Not Take Your vehicle there. If others have experienced similar treatment, I encourage you to share your experiences so your concerns can be heard.

    Blue Ox Outfitters - autocustomization - Updated May 2026

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