Great place to adopt your next family member. Its very small, not fancy and run by volunteers, only…read moreopen on Sundays but you can leave a message during the week or send an email an your call will be returned. I see there have been some negative reviews- know that they are operating with volunteers and are very low-budget. With that said, the volunteers I worked with were very nice and doing their "job." They want to know that you will will provide a loving and safe home before adopting. You will be "screened" and need to wait a few days before taking your new kitty home. There is also an adoption fee, they need to cover costs. The sweet cat we adopted was in a foster home and clearly very well-cared for. She was socialized with other pets and the owner gave her lots of attention. We are so happy with our new kitty, Phoebe Katz, THANK YOU!

I honestly don't know why anyone would give this place a good review. After no one responded to my…read moreon line application I went in person. They had me fill out a written application. Then I got to see the cats. The cat I was interested in was listed as gentle and loving. The gentleman who came to get her out of her cage had to call another staff to help him because he said she was "difficult". They let you interact with the cat you choose in a small room in the back. The room was crowded with random furniture and generally unpleasant. I understand that cats can be really nervous with strangers but there was no way to tell what her temperament might be in these surroundings. They offered to have the foster call me to talk more about her. Again, no call, no response. I'm guessing some of the people in there were probably volunteers but they didn't seem to know much about the cats in there (or much about cats in general). All in all it was a really disappointing experience. I ended up adopting from another agency.

Such a nice experience with Bella! Our goldendoodle is our first puppy, the first for my daughter…read more The process was easy to follow, very detailed and comprehensive - i.e. we had to commit to getting training and we watched her process videos and suggestions - but this all speaks to Janelle's commitment to us and her pups. She is not going to let just anyone get a puppy, she wants them to have the best home. Communication was key. Being new to this or any puppy adoption, we had many, many texts between us so I never felt abandoned in the process. As our pup was available right away and we live in the Rochester area, we started talking on Saturday and had our lil girl on Monday! Big Thank You to Janelle for her wonderful breeding and adoption process!

After a very long time of researching breeders I decided that Janelle Cole at bellaminidoodles.com…read moreseemed like the best fit to work with. I found a beautiful puppy listed on the website " Fushia Girl " a mini goldendoodle i spoke to Jenelle 3 times before purchasing. She sent me the invoice for 3,900.00. Once I paid in full she texted me not thanking me for the payment but to complain she forgot to add on the $110.00 processing fee she gets charged when one uses a credit card. Although this was settled once she realized her error Jenelle advised she would pay for this fee along with the " training the pup received " I selected a pick up date see her website she charges $550.00 for pick up in Lee Massachusetts. Once a delivery date was set I received another text from Jenelle advising me to bring $675.00 in cash for the delivery driver. Big difference $550.00 to $675.00. I arrived early that day to pick up the puppy, no delivery company existed it was just her son. I pay the $675.00 was handed the pup and drove home the 2 hours. When finally was getting settled at home I noticed I was given the wrong dog. I also must add this pup was so shaggy, messy, matted and poor thng couldn't see with the amount of hair covering the eyes. I brought the pup to TWO pet specialists and was told this dog is NOT a Pure Goldendoodle this is closer to a Poddle. I contacted Jenelle Cole that same night at 732pm via text, expressed my concern to Jenelle Cole. Radio Silent, No Text, No Phone Call nothing. The next day at 130 pm I finally connected with Jenelle Cole owner of Bellaminidoodles.com. The reply I received " anyone who is not happy with the puppy they receive I always tell them to bring the puppy back to me " I remind her I live in Massachusetts and she lives in Rochester NY a 938 miles round trip. That day I spend 2 hours researching flight nanny, delivery companies, private flights out of the Beverly ma airport, thought about renting a car, looked into taking a bus to NY so many ideas but every idea I had and looked into would cost $650.00 at minimum to get the pup returned to NY. I finally decided I would drive my own car that is a lease to NY. I reached back out to Janelle and ask her if she would kindly return my $675.00 cash from the pick up delivery and I Will agree to drive the pup I have back to her home in Rochester NY. Her reply " I am not paying one penny for your expense to bring the pup back to me this is your responsibility " Text me when you are on your way, and hangs up on the phone on me. The next day at 4:42 am I got in the car and drove to NY. I arrived at 12:35 pm returned the pup back to Jenelle Cole. She begged me not to post any reviews. She asked me if I thought she was being fair I replied NO but showed zero compassion. All I wanted and still want is the delivery fee of $675.00 returned to me. Note again her sketchy website says her delivery fee to pick-up a pup is $550.00 so why was I was charged $675.00 is wild. I returned home that same night at 920pm. I drove 987 miles, drove a total of 14 hours, spent $140.00 on gas in one day a big loss for me. The next day Jenelle Cole texted me showing me pictures of the pup all well groomed saying she has been adopted for $3400. I submitted a complaint with the Attorney general office in NY thankfully they have a Lemon Law for Dogs. Waiting for the outcome, I just want my refund. #1 pic is the dog I purchased, #2 & 3rd picture is how I received the pup, shaggy, messy and not the same dog. Lastly her pups are not " Trained " so please beware and no I do not recommend bellaminidoodles.com. They advertise Goldendoodles but are selling Poodles. Note multiple negative reviews posted on bellaminidoodles.com most concerning her last positive review is not recent dated back to 2019. Could be family or friends posting a positive review.

I called with a concern and they were able to get my dog in the next day. Dr. Holly was amazing!…read more She really listened and really cared about our fur baby! We were able to get what we needed to help our Casey. I have to say that the front desk staff great, also. Very friendly.

This place is simply the best…read more What I like is that they take care of the humans as well as the animals. The architecture hides a nice break picnic area, assumably for staff, they also have treats for the animals and treats for guests. I like it. When out elderly kitty had to go, they were amazing. The ashes came with love and even calls to make sure we where dealing. A+ mazing app gold stars in my book.

People there are amazing to me. Im deaf and they are so sweet with how to communicate with me…read more Email and text. Always worth the long road trip from the city to their hospital. Doctor Marr is my favorite one. She knows almost all my cat's names and has sympathy for them. Thats what I am looking for a doctor that cares about my cats. My cats are the reason why i am still here on earth.

Dr. Jamie Marr and her staff at Genesee Valley Veterinary Hospital have provided outstanding care…read moreto Grantley, my black lab/chow and best friend. Grantley is approaching 19 years old and has been with Genesee Valley his entire life. I firmly believe the reason Grantley is still with us is because of the complete and cutting-edge care Dr. Marr and her staff (as well as the previous vet), provided over the years. They are professional, caring, pleasant and thorough. Grantley actually enjoys going to their office. Whenever he has a health issue, they provide immediate assistance and follow up. And now that he is older, they provide recommendations as to how to maintain his quality of life. I can't thank Dr. Marr and her staff enough for everything they have done for Grantley. Dr. Richard G.

It's a nice, new facility, but in my opinion, some key features and considerations were missed when…read moreit was designed. The check-in lobby is extremely loud with little to no noise control, and the floors are very slippery--which is especially concerning when you have an animal that has had leg surgery and needs to be careful walking. One of the observation rooms also has poor to no air circulation and gets extremely warm. The biggest frustration, however, is the consistent wait time. A 3:00 appointment shouldn't mean sitting in an overheated room until 3:35 or 3:40 before being seen. At another appointment, we waited another 20-25 minutes past the scheduled time. At some point, you have to ask: why bother scheduling an appointment? If I'm late or miss an appointment, I can be charged a fee. Yet when paying customers consistently sit and wait 20, 30, or 40 minutes past their scheduled appointment time, there's no accountability on the other side. I understand emergencies happen, especially in veterinary care, but when significant delays become the norm rather than the exception, something needs to change. Customers' time should be respected too.

Our 90lb Blk/Lab had her TPLO surgery there....so far so good! Four more weeks of home based PT…read more Nice facility, clean, organized, solid communication on what, why, when, & how this is going down. Blown away on the cost of these surgeries though. Parking could use some improvement.

We have been taking our dog with numerous skin issues to Christine for years. Easy to make…read moreappointment and simple location (Just past Salvatore's). She does a wonderful job along with being very gentle, dependable and reasonably priced. We trust her with our fur baby - and that's a big deal. Highly recommended!

Keep getting bad reports for a barking working dog playing ball. Yeah Mr. personality behind the…read morecounter at the end of the day is less than ideal.

I've never taken any of my dogs to daycare before. Always worried something would happen when not…read moreon my watch and working in the industry know the horror stories. (I'm a dog groomer). But since day one I have had no complaints about this place. My dog gets SO excited she doesn't even look back at me. She's never come home hurt or sick. She comes home and sleeps like a baby! I will say some of the "older" front desk folks come off a little standoffish but I think that's just their personalities. I just know Being a groomer I'm always really excited to talk to my dogs owners and about their dogs. But again lovely place!

Our dog absolutely loves going to WAGS! She is always exhausted after a day at daycare, so I know…read moreshe's getting tons of exercise. Other daycares crate your dog during the day and only let them out periodically, WAGS doesn't do that. Our dog is able to run around and play with her friends all day. If you want your dog to be crated for a nap or you would like them to be fed lunch, they will accommodate that as well. They have both indoor and outdoor play-areas, with mini playgrounds for the dogs, and pools in the summer. They also have comfy couches for dogs to relax on when the need a little R&R. They post a lot of photos on Facebook, and do cute events during the year too (if you take your dog to WAGS you are guaranteed a ton of adorable pet photos). The staff is great as well, my partner and I definitely trust that they're taking the best care of our dog. I can't say enough good things about WAGS !

The following is a letter/feedback we sent to Wags Dog Club after our dog was injured within their…read morecare. In reply to our letter, Wags responded questioning if the injury even occurred on their property. To the staff and management of Wags Dog Club , In the last few months since Merlin's injury that occurred while under your supervision, we've stressed over and analyzed all avenues to which has led to us sending this letter to you and your team. As many of you are pet owners, we know that the last call you'd ever want to receive would be like the one you gave on January 5th. My husband and I would like to think that since Merlin started attending your daycare that we as pet owners were laid back and didn't ask too much from your staff. We didn't push back when we paid for his nails to be trimmed, only to see that they weren't. We can count more than a handful of times repeatedly asking if his nails had been trimmed and we were assured they were, even though you could see that not even the tips of the nails had been touched. We didn't push back the time Merlin came home with teeth marks on his abdomen. You said you didn't notice, so we took your word for it. We weren't upset when Merlin came down with a slight case of kennel cough. Even if that meant your team wasn't cleaning properly. That's why we keep our pets vaccinated, right? The pictures you took of him dressed up for special events/holiday, where you could tell the staff hastily threw the outfits on him and his face was always covered in gunk. We never complained and always paid for each picture. We also didn't complain the time your staff brought the wrong dog out to our car. Even after telling the staff that it was the wrong dog, and them insisting they gave us the correct dog, we still trusted you and your team. With all of that being said, when you called on us January 5th to tell us there was an incident and Merlin would need to be seen by a vet, we would have assumed you would have been honest with us. We would have assumed that you and your staff even if Merlin wasn't one of your favorite dogs would have followed up to see how he was doing. Instead, between your understating how severe his wound was (saying he had a gash did not begin to encompass the gravity of the situation), to telling us that you have no idea how he was hurt, and that he never cried out in pain, make your actions even more disconcerting. The fact that it's a lie you were comfortable telling us, shows that we 100% misplaced our trust in your staff. By you telling us that you have no idea how Merlin was injured tells us that you were not supervising the dogs. Which would make us wonder, how long did our pet run around with a hole in his shoulder? The thing is, there would have been blood, even if Merlin had managed to get caught on some sort of equipment, the hole on his back would have bled a lot. There is no way that someone was randomly petting him and just happened to notice he had a wound large enough to need stitches and a drainage tube. But we know as well as you, that the injury came from another dog. Besides his larger wound you could see where the other dog's teeth scraped his skin. Truthfully, had Wags been upfront about the incident, telling us that "Dog B" attacked Merlin, the only thing that would've changed is we would have asked moving forward to no longer place Merlin in that group and to keep him and the other dog apart. We get it, this is something that could have happened in our own backyard. What we don't get is why you weren't honest. Or that no one from your staff ever called to check on him. Which further showed us that our beloved pet was only a number to you and we cannot trust you. My husband and I are all for helping small/locally owned businesses (one of the reasons we loved sending Merlin to your daycare) and we understand that leaving bad reviews can be detrimental to small businesses, much like yours. But as the months have gone by and we've had a lot of time to reflect on the situation we decided to send you a letter to let you know just how much your lack of care affected us. Because of this, we will be sharing our story/feedback with others, for anyone that is interested to know what type of business ethics you uphold.