We signed the contract with Blue Haven Lebanon, IN in January 2020, after the sales representative told us the pool and deck would be finished and usable in July 2021. We have made all payments when due and on time. By September we had an unfinished pool and no deck. Weeks had passed (with little rain or bad weather) with no one coming out to do any work and we have been consistently mislead and lied to every time we have asked about dates of scheduled work. Communication has been very poor with Blue Haven. Tom, our project manager, has not kept in contact with us, does not have a working voice-mail, and has rarely answered or replied to calls or texts. Our side yard was full of construction trash that was sitting there for weeks, and our unfinished pool was a mosquito breading ground full of muddy water and trash for months. Finally Scott showed up and did some work and told us he was going to stay and finish that week for inspection, but that was not true, because as usual, the story changed to the following week, and then the week after that. The pool was finally "finished" by December 2021, but not completely because the lights do not work and never have, and there are other issues that have not been handled even after months of calling and complaining. We keep getting put off with no date given to fix the remaining problems. Just bieng told they are trying to get us on the schedule. The pool has been paid for in full. Working with Blue Haven has been a terible experience and I would not recommend hiring this contractor. read more