Awful greedy greedy company. They had my 85 year old mother carrying hundreds of thousands of…read moredollars of auto coverage for the past 15 years. She drives maybe 50 miles a week. She was a realtor and needed higher coverage a long long time ago. She was paying over $1,500.00 every 6 months. When she finally agreed at my begging to look elsewhere (85 year old mothers are set in there ways) she found perfectly good coverage for one third of the price. When she called to cancel they continued to try and tell her she should keep the coverage. What an absolute joke of a company. NEVER I REPEAT NEVER trust this company.

I feel very fortunate to have found this great insurance agency after going through and comparing…read moreseveral agencies. One company was very rude to me even that is located on Bush Blvd. I talked to Veronica who was very helpful and gave me a great quote. I will use them now and in the future for my insurance needs. I needed to change auto insurance by 12/16/23. So I was comparing a lot of agencies which can be very stressful and by luck I found this one. Don't hesitate to contact this agency you will be pleasantly surprised at their rates, efficiency and actually caring about you as a person.

It is quite tedious nowadays to obtain decent customer service. All of this at the heel of AI…read moretaking over, then we will be doomed. I have worked with State Farm, I have worked for USAA insurance for quite some time and was insured by them for quite some time until the rates went up for now reason. I switched to Geico 7 years ago and thought of transferring out numerous times due to the length of wait time for phone assistance ( often nearing an hour wait ). Then reached out to State Farm and here comes Jake. From day one, the service was impeccable: courteous, compassionate, precise, and better rates for higher limits. Jake was patient, knowledgeable and very aware of my needs ( I am a seasoned insurance connoisseur having worked in the industry for many years ). He consistently called, updated and kept me informed till I had to pay my premium. Excellent customer service from day one and hoping it will remain the same. There will be an update within 7 months but for the time being, thank you Jake and stay as amazing as you have been thus far.

From the owner: My vision is to be an insurance professional committed to prioritizing my customers' interests…read moreabove all else. My team will treat every customer with care, friendliness, and professionalism. Our office aims to offer warm, efficient, and seamless service at all times. Ultimately, my goal is to be the preferred choice for my customers' insurance and financial product needs. License #: FL-L129013

After 25 plus years Jim Cornwell has been our agent and has provided excellent servie…read more Lately Ordalis has bee n of special help in solving insurance matters Id highly recommend their group

Lici and Anthony do a great job. They helped me with all my questions regarding my homeowner…read moreinsurance policies. Super positive attitudes love this location. 1000% would recommend.

My husband and I have been customers with GEICO for over 10 years. We LOVED them... until they…read morespiked our rates after a car accident despite our "accident forgiveness". I will not get into the details on progressive's review, but you can find that information in a review for GEICO. Long story short, we made the switch to Progressive. They took all the same accident/policy information and we are saving $700 in just the first 6 months!! WITHOUT COMPROMISING ON COVERAGE! Now, we are also using the snapshot devices and are (fingers crossed) hopefully going to see even more discounts for good driving habits. I recognize that we are new to Progressive, but they deserve some recognition for the amazing rates and explantation of coverage over the phone. The agent I spoke with took 40 minutes of his day to answer all of my questions and help me match my new coverage to what I was getting with GEICO. Since we are so new to Progressive, this review is representative of our experience as of today. I will place another review in 6-months when our policy renews. I am hoping they continue to offer great rates and personalized service!

They weren't able to fix their mistakes, causing to have to abruptly cancel our automotive policy's…read morewith them after 10 faithful, zero claim years. They promised a refund over 3-4 months o f'd trying to settle their mistake on auto-pay without our permission. And were never able to rectify the situation. They are one of the worst companies to try and follow-up with, finding solutions to very frustrating problems they created. Worst customer service we have experienced in our 55 years of life. So disappointed. Welcome to USAA. Good riddance progressive. Do not recommend progressive for any services at all. We noted they have many class action Lawsuits against them as well. We are not a party to any of them at this time.

When setting up the policy the lady was amazing. Myvpayment was to be $197. So when the autopay…read morecame up it was $250. Can you say surprise. That was my gas money. So upon speaking with them they needed my past insurance info. Not that thy already saw that Ibhave been insurance for 40 plus years no they need details. So now Ibhave what they need. I call to see where this needs to go. Oh to late you dint meet the deadline. So now the agreedbupon insurance quote is now $50 more. NOTvagreed upon price. Sobi go back to my old insurance carrier nonqustions asked. Insured that day. Now Direct wants to be my parent and wants myvoroofnof insurance before they cancel my policy. They are holding me hostage and NOT canceling the policy because thy were unethical. At what point to you just let me have free will to choose who I want my insucarrier to be? This is a horrible company and uses unethical tactics to secure clients and force them th pay premiums that were NOT agreed upon. Bait and Switch!!!! I would definitely rune from this company!!!!!​​

Would give zero stars if possible. I only had Direct Auto for 6 months after my policy with…read moreEsurance couldn't be renewed in CA. I see I'm not the only one whose policy was continually cancelled regardless of payment being on time and in full. My policy was due to renew on Friday and I woke up to an email saying my insurance had been cancelled due to non payment. I called and asked why and without my knowledge, my payment date had been changed. I took the opportunity to not reinstate and went elsewhere. What kind of company cancels policies like that and keeps a business afloat? If they are like that with me paying them on time, I don't want to find out how they would handle a claim. Dumpster fire at best. Good riddance.

This company was terrible at responding to our claim They were beyond the 90 day limit to be…read moreclosed. Very seldom did someone actually answer the phone when I left messages all the time and "never" had any returned calls. I wanted a line by line explanation of what my check covered, didn't receive that. Don't understand the depreciation they deducted $12,000 for that (??? What items??) and over $3,000 for deductible. I have paid a lot of money for coverage and never had a claim (over 22 years). I understand everyone had some damage from Hurricane Ian; however if they would have simply explained where my claim was and not ignore me would have been appreciated. I would not recommend this company. This review is being made for my parents living in Florida.

From the owner: As an Independent Insurance Agent, First Heritage Insurance Services provides a wide range of…read morepersonal and commercial insurance needs by representing many insurance companies. Because of our wide selection of carriers, we can offer you a choice of insurance plans and programs while finding you the best combination of price, coverage, and service. We provide one stop shopping throughout the state of Florida for a full range of products like Homeowner, Condominium, Renters, Builders Risk, Flood, Auto, Motorcycle, Boat, Jet Skis, RV's, Life, Health, Commercial, Financial Planning and more.

I've been a client since 1996 and they've been with me all the way. They're always so friendly,…read morewarm and professional. Thankfully, I haven't had any big problems that required a major insurance response-but I trust them completely to handle any emergency. I'm a fan!

Been a customer of this agent for going on 30 years now - high level of professionalism, good…read morecustomer service, and right there when you actually need help. I'm a fan.

Just another insurance broker that is a pain to deal with... terrible communication... when Safeco…read morejacked up their rates one month into my polity, the Baldwin Group was just TERRIBLE at communication when I provided proof of new roof or low mileage..... I would have to pester them for a follow up and I just kept getting the same BS "we don't have enough info".. and what pain to get them on the phone with the roofing company.. I regret doing with a broker.. never again

Secured policies for my home & two vehicles. Was with State Farm for 40 years with one claim. Not…read moreTravelers...Discovered this morning, the back window on one of my vehicles was broken. Pulled my policies up and saw the moron who wrote the policies placed glass coverage on one vehicle but not the other (I asked that both vehicles have glass coverage. So, instead of a $50. deductible, it'll cost me approx. $1400.00. These assholes just lost a customer.