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    Blotner Michael B

    4.2 (5 reviews)
    Closed 8:00 am - 3:00 pm

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    RMA of NY at CareMount- White Plains - Dr. Matthew A. Lederman, RMA of New York, Westchester

    RMA of NY at CareMount- White Plains

    3.7(11 reviews)
    0.7 mi

    I would leave 5 stars for just the medical staff- my entire experience there was incredible, I was…read moreso comfortable and I gave birth to a beautiful baby boy in 2023. My overall rating is dragged down by the billing department- it's been an ongoing painful process with them that we are still dealing with. As others described- I have filled out endless forms since 2023 to destroy specimen no longer needed. A year after the forms were signed, I was told there was a clinical error but my initial dates would be honored. Then the bills came. Impossible to get someone on the phone, when I finally did I was first told don't worry, it's a new billing system acting up, ignore the bills. Then the bills came again and I thought we were finally done after yet another round with the billing dept, but now a collection agency is in the mix. It's been impossible to get an accurate breakdown of what we are even being billed for and at this point I just want to pay and move on. So, beware I suppose if you choose RMA, be very clear and capture all communication so you have it if needed.

    Zero stars. Stay away. This review is mostly specific to the billing and admin practices of RMA -…read morethey are atrocious, the worst of any business I've ever encountered. Trying to find the correct person to help with an issue or anyone at all to answer the phone in billing is near impossible. They sent a bill of mine to CBC to collect. I was never sent this bill. Nothing in the mail. No email. No phone call. Nothing before they sent it to collections. My account "financial educator" couldn't even tell me what the bill was for. I've been asking for a full statement of my account for weeks and even that is too difficult for them to manage. Trying to get information on the charge requires endless follow up on my part and it is still unresolved more than 2 months later. And this is just the latest of several issues I've had with their billing department. Since 2022, I've been asked to fill out multiple forms, consents and sign up for 5 or 6 different portals as they've changed ownership, yet still they send mail to the wrong address or text me bills instead of emailing them despite multiple requests not to text. This does not instill trust or confidence in a medical practice.  Regarding their medical staff, the doctors and nurses are nice and competent and I do believe Dr. Klein and his coordinator Jenna tried to help me and my fiancé, but the entire practice or company more accurately, feels like a factory. You don't see your doctor during most or every visit, just whoever is available on that day. One visit, I had side effects from a medication that seemed unusual and the doctor I saw said she'd never encountered it, shrugged and didn't have anything to say other than "let us know if it gets worse or doesn't go away." I also had significant side effects both immediately after and weeks after my trigger medication that I was never warned about. Reddit subs were more helpful than RMA in these cases - it seems these side effects were all fairly common. If we try again, we might have considered continuing with RMA because finding and trying a new practice is full of it's own uncertainty and risks, but after this latest billing issue, never again. Every interaction with RMA on the billing/admin side has been infuriating, riddled with incompetence, and simply bad business. There are other options out there, save yourself the frustration and avoid RMA.

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    RMA of NY at CareMount- White Plains - Dr. Jeffrey Klein, RMA of New York, Westchester

    Dr. Jeffrey Klein, RMA of New York, Westchester

    RMA of NY at CareMount- White Plains
    RMA of NY at CareMount- White Plains - RMA of New York provides world-renowned care for infertility and fertility preservation through assisted reproductive technologies.

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    RMA of New York provides world-renowned care for infertility and fertility preservation through assisted reproductive technologies.

    Blotner Michael B - fertility - Updated May 2026

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