I ordered my wedding bouquet from Blossom and Bloom. While the bouquet itself was beautiful and what I expected to receive, the customer service was not up to par. I called a few times to confirm and I was never sure if they really knew who I was or what order was mine.
The biggest problem came on my wedding day, which was 2/14. Atlanta was hit with a huge multi-day ice storm, and I fully understand that their flower delivery was late due to the weather. I know that the owners/employees probably did not sleep once their flowers were delivered, but my bouquet was never delivered to me. The owner of my wedding venue eventually went to pick it up for me. Just some simple communication would have been nice. My wedding was delayed, and had I known the situation, I could have made arrangements for my flowers to be picked up.
I am a very laid back person and not at all a diva, but it seems to me that a wedding bouquet promised at a specific time, would have taken precedence over holiday bouquets. Or at least a phone call after the fact, apologizing for the situation. read more