Jason was very responsive to my inquiry about installing two new toilets and was able to fit us…read moreinto his schedule within just a few days. The work was completed well, and I'm happy with the outcome. When it came time for billing, I was surprised to learn that a second technician had been onsite, as that hadn't been discussed in advance. As a result, the labor cost came in about 2x higher than I expected. To be fair, I live on the second floor of a condo (with elevator access), and the installation was more complex due to the flooring, so I don't question the time or effort involved. To avoid any budget surprises, I would recommend confirming upfront how many technicians will be assigned to the job. Overall, I would work with Jason again and would recommend him to others. UPDATE- I had a small leak with one of the toilets and Jason came out right away to adjust it. He definitely stands behind his work! I originally set the review at 4 stars, but have adjusted it up to 5 stars because of this. Thanks Jason!

These folks go above and beyond. Their customer service is excellent. The young man who unclogged…read moremy main drain pipe was very efficient and polite. My plumber recommended Rapid Rooter to me. I expected a huge bill, but I was pleasantly surprised at their fair pricing.

Arrived on-time, efficient, quality workmanship, and the cost was exactly as quoted ... would…read morehighly recommend.

I reached out to them recently about replacing our sink, which I knew would be a challenge because…read moreit was an undermounted sink with a very non-standard shape. Doug was very helpful with the entire process, including helping me locate a sink that would work well in our existing cutout. Then, when the time came to install, he did a great job getting everything installed and hooked up so that we were up and running with no issues. Overall it was a very pleasant experience from start to finish, and I'd be happy to work with them again.

Very unprofessional! Technician called at 12:30 pm to let me know he was finished early and I was…read morehis last appointment and would be at my house at 1. I let him know i was just getting out of the shower with wet hair and could meet him in the middle at 1:30. He said "THAT IS GOING TO PUT ME IN A BIND." I told him I would get dressed as fast as I could. He showed up at 1:15! He gave us the sales pitch and explained there would be extra costs for installation. When I asked how much he let me know he would just "have to see." I asked if the water test would be able to find chlorine and other chemicals. He said NO only sulfur and other minerals. So I said never mind on that. He also explained there is a quite a bit of maintenance with the system but couldn't provide any amounts for that. After that he then let me know there would be a charge for his visit. At that point, my next appointment was already there waiting for me. I said "wait one minute" and went inside to get a plastic container of tap water. Brought it out and asked that he go ahead and test it since I was paying for it anyway. He said "i need to collect payment TODAY." I said "please ask your wife to send me a link for payment, I need to get with my next appointment. He literally chased me through my yard and said "You will be paying me today!" I said "No, I have a meeting right now but I promise I will pay you." He then literally THREW THE PLASTIC CONTAINER ON THE GROUND and said "i wont be testing your water!" I then called his wife "Angela" to let her know what had happened and before I could explain his behavior she said "WHAT DID YOU DO TO CONTRIBUTE TO HIS AGITATION?" Seriously? I'll be taking my $5000 purchase elsewhere.

Unfortunately, Blue water has changed hands...they charge $90 to "test" water and provide a…read more"consultation." In years past, I provided our water report and was consulted on it. Our HOA changed their system so wanted to go through the process again. In the end I find that the only testing they do is hard water testing. I shared concern for chlorine, the response I got was "you are the first person who has expressed concern for chlorine" when I asked about reverse osmosis, I got a funny look back with the comment "I don't know why people ask for that." When providing the water report which shows high levels of nitrates and halocarbons (from chlorine) for our HOA, they did not know how to read it to tell me if their water filtration system would remove the contaminants listed and directed me to some other company (wrong number provided) that they use for purification equipment...so I'm paying for what consultation? In the end, they reached out to the company on my behalf and was told that to remove the contaminants in my water, reverse osmosis and carbon would be needed. I do not recommend anyone paying for their service if you want anything more than testing of your current water for hardness, iron, and ph? or softened water (for the opportunity to replace your system).

Jason was at my house within a couple of hours of me calling for help. I had shut off water to my…read morehouse because of my toilet and wasn't staying at home. I was in desperate need of his help and he was amazing. I am so grateful to him. He even helped my neighbor who like me is disabled with a heavy box saving us to girls from wrangling it ourselves. Thank you for making it possible for me to be home.

I had a lot of questions regarding water heater replacement and Jason was very helpful in answering…read moreall my questions. He is very knowledgeable and his price for water heater replacement was one of the best.

The staff and management/owner Jason Severson answered my call for help in a timely manner and…read morecompleted the installation of a new water shutoff valve with great efficiency. Anita at the office and Nathan in the field completed my job in record time. I am sold on Severson for all of my plumbing needs and will be pleased to use them in the future and recommend them to my friends and neighbors. Bend, OR

** one star and unfortunately, it's well deserved **…read more Our experience with Severson Plumbing started with an issue involving our sewer tank and work that was already covered under the company's warranty. You would think resolving an issue with previously warranted work would be relatively straightforward. Unfortunately, that was not our experience. The first point of contact was Stephanie, and dealing with her was like pulling teeth. Her communication was consistently rude and unprofessional. On two occasions, information provided to us was simply not accurate, and that same misinformation was apparently relayed to Jason Severson, the owner, who was out of town at the time. I understand that people travel and take time away from work. However, when a customer has an unresolved warranty issue, some level of communication and follow through should still be expected. After waiting more than two weeks, Jason finally returned my call. Unfortunately, rather than taking the time to understand what had happened, acknowledge the frustration or make an effort to resolve the situation, he came into the conversation without having the facts straight. What followed was even more disappointing. The conversation was condescending, dismissive, and completely lacking in any meaningful effort to understand or address the underlying issue. Rather than taking ownership and trying to find a resolution, Jason spoke down to me and ultimately hung up on me. Let that sink in. This is the owner of the company. Customer service starts with the first person who answers the phone, and it certainly doesn't improve when the matter reaches ownership. Mistakes happen. Warranty issues happen. What distinguishes a reputable business is how it responds when something goes wrong. In our experience, neither the initial customer service nor the owner's response demonstrated the professionalism, accountability, or basic courtesy that customers should expect. I'm leaving this review because I believe other homeowners in our community deserve to know what our experience was like before choosing this company. I would not recommend Severson Plumbing & Mechanical. The issue itself was frustrating, but the way we were treated throughout the process was ultimately what made this experience so disappointing.

Bjork & Son's will be my first plumber call next time!! They are highly recommended. The service…read morewas quick and without charge due to warranty. I called Bjork & Son's on Monday, Memorial Day. Kevin, the owner answered the phone. Kevin and Zack (his son) came the next day. They promptly replaced the heating element and restarted the hot water heater.

Nice guy and good work. Zack installed recirculating system and repaired a leaking toilet. I…read morebelieve their prices are too high and out-of-line.

I have used this company in the past and i am using them again on Wednesday.They are top quality…read moreand very fair prices.I would give 10 stars if i could.Very polite on the phone and always charge you exactly what they quote you with no hidden fees later.

Dusty Burris is an amazing plumber. Highly, highly…read morerecommend him (and his son). Ethical, honest, salt-of-the-earth man. He will show up when he says, he's observant, works very hard and get's the job done. Dusty hep us with an ongoing residential remodel for us in Central Oregon. When the General Contractor failed us, Dusty continued to work for us to ensure the plumbing permits were all inspected and approved. He went above and beyond. Thank you Dusty.

Roth got back to us very quickly (15-30 min) and we were scheduled within an hour. Ian showed up…read morein a timely manner. I explained the problem and he was able to fix it and show up how to fix it if it happens again. He communicated well and had lots of experience. He was very nice to our boxer who followed him around! Appreciate the timeliness and the communication from Roth. I would hire again and recommend to anyone who needs electrician. It was the best experience.

We were due for our heating and cooling service. Michael DeSoto was the technician who performed…read morethe service. He was very personable and professional, providing detailed information on issues to watch in the future since our systems are past their normal life span. I give Roth and Michael DeSoto 5/5.

I don't have enough time to fully detail my experience with Newport Landscaping, but I can…read moreconfidently say I would never give this company another penny. I hired them for roughly $100,000 worth of residential landscaping work (no hardscaping, just grass, mulch and planting), and the results were extremely disappointing -- both in workmanship and customer service. The experience deteriorated to the point where I had to threaten legal action and report them to the Oregon CCB for breach of contract before anyone took my concerns seriously. A few highlights from the experience: * The project manager showed up to my property multiple times smelling strongly of alcohol -- on the rare occasions he actually came to the job site. * The professionally designed landscaping plan we paid for and provided to Newport was not followed. Major deviations were made without approval, which created unnecessary issues throughout the project. * Their estimate severely underbid the amount of mulch required for the property -- by more than 40 yards. This caused delays, frustration, and obvious concerns about the competence of the planning process. * Coordination between Newport Landscaping and Thompson Pump & Irrigation was terrible. I essentially had to act as the general contractor myself just to get the irrigation pond functioning properly, and it took months to resolve. * Jana, who I believe is an administrative manager, initially came to the property, listened to concerns, and assured me they would make things right. Unfortunately, nothing meaningful happened until I began threatening legal action and filing complaints with the CCB. There's far more I could say, but the bottom line is this: this company appears far too large and disorganized for the level of professionalism they advertise. Even some of their own employees openly complained about the company and management while on-site, which frankly is embarrassing. Read the 1-star reviews carefully. You may get lucky and have a good experience, but you may also end up deeply regretting your decision like I did.

Newport Landscape created a stacked boulder water bubbler and an attached "dry creek" at my…read moreresidence which came out beautiful! Their crew (Will, Dave, Russel, Trent, & Jarrod) were all top notch & highly recommend them!!!