New client at Gould's. I wanted a total new look and Paula was referred to me. Paula gave me a…read morefantastic cut! She looked at some pictures I had for reference and totally nailed it!

Keith was great--did exactly what I asked for, and my hair turned out super cute. He wasn't pushy…read moreabout products, and the whole experience was quick and easy. I left happy with both the service and my haircut!

First time haircut with Janel and she was great! I made an appointment two days before so it was…read moreeasy to get in. I have very long hair- almost down to my waist and LOTS of it. I waited a little too long to go so it was almost a blank canvas with how much I wanted cut off and I'm very happy with the results. Will be back

Amazing I feel so damn sexy with getting my eyebrows waxed I asked for a '90s style eyebrow because…read moreapparently it's going back in the trend and I'm actually born in the 90s so that makes me a millennial and more than 1991 day to be alive it was great! Even my fiance is flabbergasted with how beautiful I look and don't worry I'm text all my friends and family about how wonderful my service was there! I even found out there's five locations in Memphis so words going to get around that you guys are the best as far as I'm concerned God bless you and your family!

I set up an appointment, explain to the receptionist I needed a color correction but above all a…read morehaircut. She quoted me $100. When I arrived there I waited 25 min past my scheduled time. Then the hairdresser called in the owner Michelle for advice on how to proceed. Michelle was adamant about 3 color changes otherwise my hair couldn't be done. Before starting I asked about pricing and Michelle said it would be at least $225 without style or cut. Fine but I only had $200 and I really needed a cut. So I asked her if we can just do one process and the cut instead. Or if i needed to call my husband so he can bring more cash. The place didn't take credit cards or so i was told. At that point, michelle got snappy and told me that I don't appreciate the work that needs to be put in. Also that it would take a whole day. And concluded that and I quote: " we won't provide any services for you, thank you, you can go" I asked about getting a haircut but she insisted. " no, I'm not comfortable having the stylist working on your hair. I don't want you to blame us or write a bad review" I was in tears. I was not offered other option, no one suggested anther appointment. Once I walked out, I went to the Salon at Macy's in Collierville. A young lady named Gabrielle took me in and in two hours, and a free deep treatment and a superb pixy cut I was platinum blonde no brass no ruined hair and it was $80. I left Gabrielle a 50% tip I was so happy. Here attached are the pics from my haircut and color at the salon @ Macys NOT at ALa Mode. So unless you want to spend a boat load of $$$ for something that can be done elsewhere faster better and with less BS and pretentious airs - stay away. Not to mention that the receptionist in question was Michelle's daughter and she simply hung up on my husband when he called to get an explanation for why I was so distraught. Twice. There are better salons and better mannered and skilled real professionals out there.

So glad I found this salon right by my work in Germantown! Great place very affordable, clean and…read morenice staff. They also offer manicures and pedicures. Andrea is the best she does a great job with my hair every time ...from cut to highlights and styling... go see her she is sweet and super friendly you will love her!!

Have been going to Janna for over 25 years and couldn't be happier! She has incredible skills with…read morehaircuts/color/hair treatments! She is also very knowledgeable and works so hard with each and every client to make sure they are happy !! So much so that her clients who have moved away even fly back to Memphis to get their hair done by her!

Warm welcome at the Neuvo salon. The owner went out of the way to treat me like a VIP. I had a blow…read moredry with Kim, good service and high quality Kerastase products to make your hair shine. Will gladly be back.

Excellent gel nail polish. My nails lasted longer than when done at other nail shops and none of…read morethem chipped. The atmosphere was very nice, pleasant, quite and not overcrowded. I will definitely be a returning repeat client.

I have been going to Kathy, the owner, for 15+ years and have always experienced professional…read moreservice and a pleasant atmosphere. My nails, I use gel, will last at least 3 weeks or more and I get compliments on my manicure every single day. She is courteous, pleasant, hard working, and very professional. Her facials are awesome, and also relaxing. Kathy also gives a very detailed pedicure. If you have never been, you need to check her out. She is the only one in the salon, so you will need to call and make your appointment. You will not be disappointed. She is a 5 star in my opinion.*****

Julie did an amazing job! I just moved to the area and was concerned about a new stylist, but Julie…read moremade me feel right at home. She was very professional and helpful when I was deciding what color and cut to go with. So happy with the outcome and looking forward to my next visit!

It was a very fun experience and my hair turned out awesome! Amber really knows her stuff! And…read morethe best part was she was having just as much fun as I was!! All the ladies are nice, friendly, and knowledgeable. :D #AmberROCKS

The service is really nice.Everyone is friendly.The owner is very nice and professiona. My hair can…read moreout amazing

Very professional and highly recommended for your total look. The shop is very clean and the…read moreatmosphere relaxing.

Caroline is the best! She is great with color and cutting your hair to flatter your face. I love…read morethe atmosphere, decor, and cleanliness of the salon. Best salon I have been to.

I was scheduled for a massage, for which I arrived 5 minutes late (according to bank clocks,…read moreComcast time, etc.), and the massage therapist was incredibly rude. I was prepared to apologize, accept 5 minutes off my time, no problem. But she chewed me out in front of everyone in the salon, during which all employees and customers stopped what they were doing to listen, offered only 20 minutes (do they not build in a few extra minutes for changing clothes and such?), then when I declined, stormed out. My friend and I decided we did not feel comfortable staying for manicures and pedicures, so we went elsewhere. I really tried to give the benefit of the doubt. Later I attempted to speak with the owner/manager and explain that I felt we were treated poorly. She said she was standing there the entire time, we were late, we should have called (five minutes, really?), and chewed me out AGAIN. I told her she had just lost two people's hair business on top of the other business. She said she wasn't going to listen to it, and she hung up on me. I had one witness to the incident in the store and three to the phone conversation. Nobody could believe it. I tried very hard to make this right, to give the benefit of the doubt, but apparently this is how they do business. If you want to be treated with respect, I strongly advise you go elsewhere. I can accept that I was a few minutes late, and that was my fault (we thought we knew where it was, but we did not exactly), but all of that information could have been communicated in a professional and courteous manner instead.