Bloom CU - Website Design promises a lot and delivers on nothing. They are positioned to be a Credit Union specific web designer but know NOTHING about credit unions. They claim that the website is easily customizable but they nickel and dime you for any edit and any edits you can make on your own aren't easily viewable. They purposefully create a template that only their team can edit and has access to edit in order to get more money from you. Plus, if you get a support contract non of the support is actually included, its all "out-of-scope".
Don't even get me started on their service, they use a ticket system and close tickets even when THEY are the ones needing to supply more info. They won't even give us an annual review to go over whats going well and whats not. They just send you to the sharks on go live day and even before that they aren't very helpful. WOULD NOT RECOMMEND! read more