My wife and I have been coming to Coconut Beach for several years. We both go to the Independence…read morelocation. If I could I would separate the reviews. Per customer service, the ladies ALWAYS make me feel welcome. They do an exceptional job. I would give them 5+ stars! HOWEVER, when it comes to management I have a major concern. As stated previously, my wife and I have enjoyed Coconut Beach for years. The rates continue to raise, and getting close to $65 a month. Though I understand there are new amenities that are being offered, neither my wife nor I are interested in these services. My MAJOR complaint is; My credit card information was stolen so my bank canceled my card. When I received my new card my wife went into Coconut Beach and was told the old card was declined. She explained the previous card's information was stolen so the bank had issued her a new card. When my wife gave the receptionist the new card, both my wife and my account was charged a $20 activation fee. When questioned about the fee we were told it is company policy and if she did not collect the money the company would take it out of the receptionist paycheck. I have been told these ladies make minimum wage. I later spoke with two other employees who stated this was the policy. It is bad enough that we were charged an additional $40, but there is NO discretion for cases such as ours. So unfortunately due to the continued rise in costs, and hard fast rules that do not take the customer's situation into account, I have effectively cancelled my membership as of today. I hope management will look into this policy to see if it is worth threatening a minimum wage employees with docking their pay in lieu of a common sense approach to a customer's situation.

I was going to an event and wanted to spray tan. I have sprayed tanned all my life because I have…read moreskin cancer. I purchased a spray and added extra brozner which was 42.00 dollars I sprayed and I got out and I was still really white. I mentioned something to the cashier and she said wait until the morning if not come back on saturday and we will give you your money back. So I woke up the next morning and I was not tan at all. I went back up there on Saturday to get a refund and the girl working the counter would not give me one. She said " I have to text the owner and she will give you a call back in 3-5 business days. Well that never happen and I still dont have my money back and they didnt even offer me another tan. Very bad business. Dont go here. the machine had to of been clogged which means they are not doing maintance on their machines. Very bad business.

I got my hair high lighted and a new cut. She did a wonderful job. Very professional. And friendly…read more Definitely knows her stuff. I was there in June. Will go back again. I recommend this salon to everyone.

Was going to a formal dinner and made an appointment for the morning of. Went in, got my hair…read morestyled along with bobby pins to hold it up (took maybe 20 minutes tops) and by noon it was all falling down!! I was VERY UPSET and asked them to refund my card. Never again.

Spray Tan and Tanning Beds…read more For the spray tans, the people up front understand the color you want (in the time you need for the occasion) and make suggestions accordingly. I've never had to wait more than a few minutes to get in to start the tan. I've been other places that end in an orange tint. I've never had an odd tint at Image Sun. For the tanning beds, the beds are cleaned after every person, and they know what beds you prefer. If the beds you prefer are not available, they suggest an alternate that works just as well or better. All in all, their people are so professional and fun, and their equipment is taken care of and everything is so clean, it's a great experience that I would recommend for anyone wanting any of the services they provide.

My favorite place to spray tan! Always the cleanest, and the staff is always so sweet! Been coming…read morehere for years because it's always consistent and great!

I cannot say enough about my experience with Kelsi at Glow KC. Kelsi has great communication, was…read moregracious, friendly and prompt. I needed a spray tan for a wedding and I'm from out of town. I looked at Glow KC online and booked right away. Kelsi's set up was professional and quick while being thorough. She talked me through the whole thing and sent great prep and care tips. My tan looked natural in person and made me look great in photos. 10/10 would recommend! Wish I lived in KC and could make Glow KC a part of my regular routine!

From the owner: Glow.KC is a mobile Kansas City in home tanning service. My product is organic and my service…read moreleaves a natural looking tan in 30 minutes.

Terrible customer service!! I requested to cancel the membership and the staff informed me that I…read morehad to send an email to cancel; however, they provided me the wrong email and it never got cancelled. I was told that the correct email was provided in my contract. I never imagined I'd have to check my contract for the correct email. I just assumed the staff would know the procedure for cancelling, but I was wrong. Be careful when canceling folks!!

Let me preface this review to say that the beds and facilities are clean and the staff is friendly…read morefor the most part. This review is for Abby. Worst customer service experience I've had in a place of business in a long time. I went in for my usual spray tan and to give my 30 day notice of cancellation as I've moved and this location is no longer convenient for me. Upon cancelling, they charge you a $16.50 cancellation fee. My question was "will I be able to use the spray tan through the 7th of October with this additional fee?" Is it like a proration? The answer was no. "It's a charge so that you aren't charged again October 1st. Unless you cancel exactly 30 days in advance, you'll be charged this additional amount." I've been frequenting tanning establishments for years. Generally, they all want a 30 day notice of cancellation, but prorate your charges. Different companies have different rules and all make you sign lengthy contracts. To each their own. This is not the reason for the review. Abby calls me, as I asked for someone to contact me because the employee "didn't understand it either" and I wanted clarification. Abby reiterated the fee and then proceeds to tell me that "I signed a contract, that there are signs all over and that "I must not be able to read!" WOW. She proceeds to tell me that I am an "entitled c-word" (I won't post that here, but you know), that I cussed out her rep and that I am banned. After the initial shock, I said a few choice words of my own. This isn't about the $16.50. It's about professionalism and integrity. I didn't deserve to be treated that way. I did not cuss her employee out. Customers have questions. This was a legitimate question. Instead of explaining or offering a solution of " to avoid this, we could set your cancelation day to 11/1, or anything similar, she resorted to name calling, banning and lying. I'm still upset by the way I was treated. She also refused to refund the charges and thinks that it is "funny" that I've paid for the full month, the extra fee AND unable to use the service. Proceed with caution here.

Wonderful experience!! I booked a piercing switch out because I had an MRI so had to remove my…read moredaith for the first time and couldn't for the life of me get the ball to fit back in. As soon as I walked in, it smelled heavenly, the ladies working were so warm and welcoming and the place felt so nice, clean and calm. The piercer was extremely quick and so gentle. I will definitely be back for my next piercing, as I hadn't yet found someone around KC since I've moved and they made me feel so comfortable from just a short experience I did have! Thank you!!

100% recommend this place!! I got my industrial piercing here and it was super quick! Jennifer was…read moreso nice to me and even complimented my eyeliner which was so sweet. There was calming music playing which helped so much to relax me during the process. I'm definitely planning on coming back!

Great experience my first time here! Riley did my tan and she was a gem. So sweet and made me feel…read morecomfortable. My tan looked great too! I also love that they brush the tan around those "tougher" spots like your knees or wrists, etc. Definitely recommend choosing this spot for any spray tan needs!

The training tan didn't take and they said that imperfections are to be expected. I just wanted…read morethem to acknowledge the experience instead of offer an excuse. My first tan (prior to this) was great but the customer service for this one felt very impersonal. Update: Owner reached out with such a kind, personable email. I will likely come back again because of her email. Thank you!

Paradise Beauty helped me feel beautiful and confident on my wedding day! I received so many…read morecompliments on my hair and makeup during my big day. I love looking back on my pictures and seeing how beautiful I looked. This salon is a wonderful one stop shop for all that you would need on your wedding day. The services that I used were tanning, makeup and hair.

Mallory and her team did the hair and make up for my wedding, and I am so thankful we chose her!…read moreShe gave me the natural glam look I was going for, every gal looked amazing and was totally comfortable in the look they got. One of my bridesmaids even got the perfect hairstyle with very little explanation and no pictures... talk about miracle workers! These gals were hilarious, efficient, and professional. Highly recommend!

First visit here today, I am new to the area and haven't had much look finding a good wax place…read more Kari did a wonderful job, I was very happy and I will be back!

Kari is awesome. Very responsive when requesting appointments. She takes the time to make sure that…read moreyou are satisfied with the results of your wax by being very meticulous. She uses high quality wax and gives you great tips for maintenance in between waxed. Highly recommend her for your next wax!