The customer service here is 2nd to none. Such an amazing crew an J.T. has the patience of a saint…read more He was so extremely kind and courteous. I had sent a request to 2 other UPS stores for a last minute print job. I couldn't find my files, then I emailed to the wrong address and after all was said and done he took care of everything and told me not to worry. The value of service was amazing and I can't thank them enough.

Horrible Store!!!! I needed to ship a small package for next-day delivery and paid $125 to ensure…read moreit would arrive on Saturday by noon. I arrived at the UPS Store in Covington #6787 on Friday at 10 a.m., and there was no line. The representative weighed my package, printed a label, accepted my $125 payment, and provided a receipt with tracking information. The next morning, around 9 a.m., I checked the tracking status, expecting it to show "out for delivery." However, it only indicated that a label had been created at 6:36 p.m. on Friday, the previous day, and that UPS had not yet received the package. This led me to believe the package was still at the store. I called the store, and management claimed that all packages had been sent out the previous night. If that were true, the package should have been scanned as received by UPS--but it wasn't. I strongly suspect my package is still sitting at the store. Something doesn't feel right about how this location operates. The UPS Store management at the Covington location (Store #6787) did not help provide answers or demonstrate a clear understanding of UPS's shipping process. UPS Corporate and The UPS Store network should not offer next-day delivery if they cannot meet the task, especially when charging customers $125 for subpar service and poor communication. I was on hold with UPS Customer Service for 15 minutes, just trying to find out where my package is. UPS Corporate was also Useless!!!!! If the store made a mistake and didn't send the package out on time, they should acknowledge it, give me the package back and issue a refund, and work to improve, rather than making excuses. My advice to other customers: skip UPS altogether and stick with the United States Postal Service (USPS). USPS is more reliable, less expensive, and far more transparent. Now I have to contact my bank to dispute the charge just to get my money back in a timely manner.