I've been coming here for almost 3 years. All the people who work there are super nice and…read moresupportive of any needs you may have. My PA IS Brandy, and my doctor is Dr Hynes. Both of them excel at what they do. The office and patient rooms are always clean. The quality of care is excellent and they do everything by the book. I can appreciate that so much. I'm was a nurse assistant. Mainly working with pulmonary critical care and more. So I completely get how things work at the office. I think there motto is "EVERY PATIENT EVERY TIME " because that's what they represent. Great medical care and advice. They truly care about their patients. Also prescriptions always get called in on time. Anyone that has a Pain situation knows, how intense it can be when you have a doctor that doesn't send your medicines on time. But these guys is the exact opposite. They strive to be the best and they are. God bless them.

If i were to rate this business simply by Dr Julia, I would give it a 5-star review. He is…read morefantastic. However, there is a jungle of hand-offs whenever you call in. From records to billing to scheduling. With each transfer comes an authentication, ie, name and then date-of-birth. Perhaps authenticate once? Then with each hand-off is a wait/hold time filled with a recording about all the medical procedures they offer, running in a loop, such that by the end, you are in more pain listening to the recordings while on hold than anything else. Music is bad enough. Please shut off the repeating recorded message.

DR Patel is great! Went in with back pain and left with none ! I showed up early they let me know…read morethey knew I was there. I got called back on time. The deep massage on my lower back where my pain was hurt but I know it would get better..I could barely move around and turn around to look at things and after leaving I left with no issue . I have a few visits left and will attend with no issue ! Definitely recommend dr Patel and her team!

This place is great. Dr. Patel listened to all my concerns and got a thorough understanding of what…read moremy issues were. I was sent home with physical therapy exercises and follow up appointments. The app is great to use and they're very responsive when you send questions via the app. I have no hesitation recommending them.

Do NOT go to Advanced Pain Care for pain management you won't get what you need! After a month in…read morethe hospital for wound care I destroyed my left knee and couldn't walk on it and was out of pain meds and had to push my next appointment out until I could figure out how I was going to get to the appointment. They refused to give me enough pain meds (week's worth) until I got in the following week! I am in so much pain but they don't care! Save yourself and go anyplace else!

The staff and medical team provide excellent care in regards to my specific medical needs…read more The office staff are friendly.

They failed to treat my pain. I left there in more pain than when I arrived…read more I brought a lot of documentation including MRIs etc.

Review from Medical Vitals about Hans Bengston…read more Don't see this doctor! Self-verified patient of Dr. Hans E Bengtson - Posted on April 12th, 2019 I've never been treated so terrible by a doctor before! No bedside manner at all. He's completely uncaring and rude. I can't say it strongly enough that this "doctor" should not be allowed to see patients! He needs to find another career that he doesn't interact with patients. I left his office feeling worse than when i went in. Third review about Hans Bengston from Vitals Read this about Hans Bengston Self-verified patient of Dr. Hans E Bengtson - Posted on December 4th, 2015 If I could rate lower than one star I would. Dr. Benston and his NURSE Practioner, Mary Blackburn is no longer with ARC, but Benston is with a new pain management clinic. I had continual problems with the 2 times I saw Benston, and found out when I was dismissed from care with Bengstons practice that Mary Blackburn hadn't been keeping notes of issues I'd been discussing with her. On my last visit with Bengston , I found this out , and he wouldn't listen. I know SEVERAL patients that see this Dr and have/had the same experience. This Dr should not be practicing medicine or at least have respect for his patients to take a break from dealing with patients chronic pain condition to see if this is what he indeed wants to continue doing . He's a classic scenerio of a "Burned out Doctor". Another review said he was arrogant, that's an understatement. He is blatantly uncaring about his patients, and it's really sad that he is jeopardizing all his medical training on his negligence . Really sad

Dr Massey is amazing. after a year of getting kicked around by another back pain doctor who only…read morewanted to stuff narcotics down my throat I went to PSA. Two weeks after my first Visit Dr Massey did my spinal injections that I have been trying to get done for over a year. it was fast and relatively painless. If you actually want to get fixed than this place will take care of you. I highly highly recommend pain specialists of America and Dr. Massey!

Don't waste your time like I did, All they want to do is put expensive shots in your back and then…read moretell you to use over the counter creams and heating pads (which of course I did for years) before going to pain management.

I was referred to Dr Sheely for a tear in my hip. She referred me to pain management for an…read moreinjection and therapy. None of which had any effect. I then chose to go forward with surgery and was told that she doesn't perform surgery. I was referred to an Austin clinic. Recently I injured my ACL, my PCP sent over a new referral for this particular injury. I was all set , so I thought . I got a call three days prior to my appointment and was told my appointment needed to be canceled. I asked what day it would be rescheduled and was informed that it would not be rescheduled. No reason given I was just turned away. I'm back to square one . Shame on this office putting me in this position prolonging my pain and discomfort. I offer zero stars due to my experiences.

I have known Dr. Sheely for more than 10 years and have always had a fabulous experiences with her…read more I recommended her to both my best friend for her knee surgeries and my father for his shoulder surgery. All had excellent results. If you're looking for a physician with heart who will listen to you and wants you to get better, this is your next orthopedic surgeon. I always appreciate her kindness and warmth as well. Excellent bedside manner. 5 big, bright stars!

Worst billing department ever - with fraudulent practices billing your insurance - BEWARE -…read moreChristine the billing manager needs training and just awful and rude

As somebody who has dealt with countless billing agents and health staff due to medical problems,…read moreit's beyond saddening and disheartening to see how Christina treated a patient Andrea. You should be ashamed for lacking empathy, kindness, and understanding. Forcing Andrea to leave because her appointment was over after she had confirmed she did everything right for her injections. She has immense back pain and now she's forced to come for a three hour drive back all so you can collect a check on her second co pay. This is absolutely horrendous customer service and pathetic behavior. You could have billed it out to BCBS plenty of ways to settle this in a more humane way. A claim has been filed with BBB and I hope this business truly reconsiders their employment relations with Christina.

Dr Kim is the best ! He truly cares about your condition and about your well-being. He has…read moreexcellent bedside manner. He listens to your concerns and gives you all your options. He focuses on you to make sure you receive the best care. His office staff is extremely helpful and friendly and works with your schedule. When my procedure was all finished, I was wishing he was my primary doctor! I would definitely recommend Dr Kim!

We trusted Dr. Kim with ongoing care, which is why this situation was so disappointing…read more We made a 2-hour round trip to a follow-up appointment only to be unexpectedly informed by Ying, the PA, that Dr. Kim was no longer with TriCity Pain, and that May 24, 2024 had apparently been his last day. Patients were never notified beforehand -- no call, message, letter, or any other communication. Finding out at an appointment that your physician had already left weeks earlier is unprofessional and unacceptable for continuity of care. The core issue is a lack of integrity in how this transition was handled toward patients in a pain clinic setting, where individuals are already dealing with significant ongoing suffering and dependence on consistent care. Abruptly leaving without proper notice shows a concerning lack of consideration and accountability toward those relying on treatment. If there was a reasonable explanation for the abrupt departure, it was never communicated to patients. Even in difficult or unfavorable situations, patients deserve a basic level of transparency and a diplomatically delivered explanation, particularly when ongoing care is involved. Even Ying appeared uncomfortable being left to explain the situation to surprised patients arriving expecting to see their physician. To be clear, the issue is not that a doctor changes practices or opens a new clinic -- that is understandable. The issue is how it was handled. Patients deserved honesty, transparency, professionalism, and integrity throughout that transition. UPDATE to previous review: Dr. Kim's response does not address the central concern raised in the original review -- the lack of communication and failure to notify established patients prior to his departure from the practice. It does not acknowledge the impact on patients who arrived for scheduled care and were only then informed he was no longer with the clinic. The response also does not include any apology to patients affected by the lack of notice and disruption in continuity of care. The use of the word "unfortunately" comes across as dismissive in context and does not address the underlying concerns regarding patient communication or continuity of care. Additionally, it references a "2024/2025" departure timeline, which is inconsistent with what patients were told by the practice (May 24, 2024) and does not align with what we experienced firsthand on June 4, when patients arrived for appointments and found he was already no longer there. Overall, the response does not engage with the communication failure or patient impact raised in the original review.

Excellent and professional staff from the front to the back office!…read moreVery good location! We come from Canyon Lake so the travel time is so much easier. I just love my doctor-Dr V will go the distance to diagnose one's pain and prescribe appropriate treatment. I had hoped to find a pain doctor that would do just this, but after three other pain doctors, I found Dr V. I've been very happy with his treatments! He and his new PA display very good and caring "bedside manners". This is a trait my husband and I look for in our medical care. Here's to a happy and pain free new year.

From the owner: Spine, pain management, and orthopedic surgery.read more

Dr. Silberberg took his time to read my words & send me a note here. I am more humbled. Dr.S.,…read morewhen I left Capitol Hill in DC after my husband died, I wanted to engage with people no more. I LOVE animals & tried to cut people out. But God told me this was wrong. So I asked Him to give me His Heart for people. And He deeply loves you & your docs because MY heart loves you this way. I thank God every day for Dr. J., NP Mallory , you & your entire practice. I want the world to know about you, Dr. Nakra, Dr Currasco, Dr Saxton & Dr. Whitfield (my other exceptional docs). You all love people & medicine with a passion & know about lyme disease plus you are a few in 7 billion. If meeting you all required back injuries, lyme disease & pain :then I am blessed.

I was treated very unfairly and poorly when I was a patient there. I had all my pain medication…read moresuddenly stopped because I was treated in the emergency room. I rely on them for my quality of life! Do not go to these people as they do not care about their patients!