If i were to rate this business simply by Dr Julia, I would give it a 5-star review. He is…read morefantastic. However, there is a jungle of hand-offs whenever you call in. From records to billing to scheduling. With each transfer comes an authentication, ie, name and then date-of-birth. Perhaps authenticate once? Then with each hand-off is a wait/hold time filled with a recording about all the medical procedures they offer, running in a loop, such that by the end, you are in more pain listening to the recordings while on hold than anything else. Music is bad enough. Please shut off the repeating recorded message.

"One bad apple, spoils the whole barrel."…read more Christina, from the billing department is that rotten apple. The malice, distain, deceit, incompetence, arrogance & conniving behavior from this staff member was absolutely appalling. I have never been so mistreated, the ruthlessness, cold-hearted arrogance that exudes from this healthcare professional is beyond comprehension. I'm terrified to think of the devastation this one person has made to patients of GAPC. The lengths this person was willing to go to ensure the procedure scheduled during my appointment did not take place was astonishing - and outright negligent and against the payer / provider contracts. Save yourself some heartache, dignity, time, & money by avoiding this cold-hearted, vindictive, narcissist. She shouldn't bring in control of medical bills or gave any contact with patients. Not only was my experience horrible, the treatment I paid to have done was DENIED due to the billing department incompetence.

DR Patel is great! Went in with back pain and left with none ! I showed up early they let me know…read morethey knew I was there. I got called back on time. The deep massage on my lower back where my pain was hurt but I know it would get better..I could barely move around and turn around to look at things and after leaving I left with no issue . I have a few visits left and will attend with no issue ! Definitely recommend dr Patel and her team!

This place is great. Dr. Patel listened to all my concerns and got a thorough understanding of what…read moremy issues were. I was sent home with physical therapy exercises and follow up appointments. The app is great to use and they're very responsive when you send questions via the app. I have no hesitation recommending them.

I had a procedure scheduled for the Tuesday after a Monday holiday. I had been on the…read moreschedule,waiting in pain, for two months. The Friday morning before the procedure, at 6:15 AM; i received a call telling me that they had not received the records from my previous physician and the Dr. Hellman did not know on which vertebrae to perform the procedure. They asked me to get the records from the previous physician or they would need to cancel my appointment and reschedule it another 2 months out (all because their employees did not follow through with their responsibilities within the appropriate time frame). I expressed concern that I would not be able to obtain anything they could not, especially at such a late date, the Friday before the holiday. I would have happily provided anything they requested had they let me know what they wanted when I had time to deliver it. Their mistake, the patient's problem to fix? How do you feel about doing work someone else is being paid to perform? The procedure was a nerve ablation, but nearly a month afterward, I am still having a great deal of pain in the same area. The procedure follow up appointment was attended by the nurse practitioner and not the doctor. I explained to her that I was still having pain and asked was there anything more they could do to reduce the pain. She told me that the doctor might be able to do a steroid shot or two, but that was all they could do. She said the doctor could perform the same procedure on my neck if I was having headaches but there was nothing more that could be done for my lumbar area. Not sure I'm eager to try new procedures with these folks at all! I DID NOT GET WHAT I PAID FOR and there is no consideration or accountability for wasting my time and money. I am retired, without Medicare, and my copay and coinsurance payment was about $500 dollars. I actually missed meals to pay for this procedure. I am still not able to do what I need to be able to do because of the pain. No referrals, no concern, no duty of care. They are too busy to care, and shouldn't be given the opportunity to try, On top of all that, despite paying what I owed up front, the patient portal is still showing my part as unpaid and owing more than a month after the procedure. Given what I had to do to cobble together my payment, that's an absolute slap in the face (again, someone do your damn job). A very nice receptionist in the front office kindly attempted to reach out to their billing department but was unable to get through to them. That receptionist earned the one star that Yelp requires me to give this practice!

Do NOT go to Advanced Pain Care for pain management you won't get what you need! After a month in…read morethe hospital for wound care I destroyed my left knee and couldn't walk on it and was out of pain meds and had to push my next appointment out until I could figure out how I was going to get to the appointment. They refused to give me enough pain meds (week's worth) until I got in the following week! I am in so much pain but they don't care! Save yourself and go anyplace else!

They failed to treat my pain. I left there in more pain than when I arrived…read more I brought a lot of documentation including MRIs etc.

Review from Medical Vitals about Hans Bengston…read more Don't see this doctor! Self-verified patient of Dr. Hans E Bengtson - Posted on April 12th, 2019 I've never been treated so terrible by a doctor before! No bedside manner at all. He's completely uncaring and rude. I can't say it strongly enough that this "doctor" should not be allowed to see patients! He needs to find another career that he doesn't interact with patients. I left his office feeling worse than when i went in. Third review about Hans Bengston from Vitals Read this about Hans Bengston Self-verified patient of Dr. Hans E Bengtson - Posted on December 4th, 2015 If I could rate lower than one star I would. Dr. Benston and his NURSE Practioner, Mary Blackburn is no longer with ARC, but Benston is with a new pain management clinic. I had continual problems with the 2 times I saw Benston, and found out when I was dismissed from care with Bengstons practice that Mary Blackburn hadn't been keeping notes of issues I'd been discussing with her. On my last visit with Bengston , I found this out , and he wouldn't listen. I know SEVERAL patients that see this Dr and have/had the same experience. This Dr should not be practicing medicine or at least have respect for his patients to take a break from dealing with patients chronic pain condition to see if this is what he indeed wants to continue doing . He's a classic scenerio of a "Burned out Doctor". Another review said he was arrogant, that's an understatement. He is blatantly uncaring about his patients, and it's really sad that he is jeopardizing all his medical training on his negligence . Really sad

Dr Massey is amazing. after a year of getting kicked around by another back pain doctor who only…read morewanted to stuff narcotics down my throat I went to PSA. Two weeks after my first Visit Dr Massey did my spinal injections that I have been trying to get done for over a year. it was fast and relatively painless. If you actually want to get fixed than this place will take care of you. I highly highly recommend pain specialists of America and Dr. Massey!

Don't waste your time like I did, All they want to do is put expensive shots in your back and then…read moretell you to use over the counter creams and heating pads (which of course I did for years) before going to pain management.

I was referred to Dr Sheely for a tear in my hip. She referred me to pain management for an…read moreinjection and therapy. None of which had any effect. I then chose to go forward with surgery and was told that she doesn't perform surgery. I was referred to an Austin clinic. Recently I injured my ACL, my PCP sent over a new referral for this particular injury. I was all set , so I thought . I got a call three days prior to my appointment and was told my appointment needed to be canceled. I asked what day it would be rescheduled and was informed that it would not be rescheduled. No reason given I was just turned away. I'm back to square one . Shame on this office putting me in this position prolonging my pain and discomfort. I offer zero stars due to my experiences.

On Tuesday, August 18, 2015, I sustained an injury to my left knee. The injury did not seem…read moreparticularly serious until the next day, when swelling and pain caused me to seek treatment at Seton Medical Center Hays in Kyle. During the ER visit there, X-rays were taken, showing no broken bones. I was issued a knee immobilizer and a pair of crutches and referred to Dr. Christina Sheely, DO. It was late when I was discharged from the ER, but I immediately called Dr. Sheely's office to try to schedule a follow up. I was told that they had not received the referral from the hospital, but they would contact me as soon as they did to schedule an appointment. By late afternoon on Thursday, August 20th, I had not heard from them, so I called and was told that my insurance required a referral, not from the ER, but from my PCP. I contacted my Primary Care Provider's office and they got the referral in on Friday, August 21st. Finally, I was able to schedule an appointment for Thursday, August 27th. Only nine days after the initial injury! The office visit seemed to go well enough, in spite of the fact that Dr. Sheely popped in for all of one minute to concur with her PA's decision that an MRI was called for. I was told that they would get authorization from my insurance and submit the order for the MRI to Radiology at Seton Medical Center Hays. Realizing that such things can take time, I waited. And waited. Until September 2nd, I waited before calling Dr. Sheely's office back to see why there was such a delay in my treatment. I was told by the referral department that there was no order in their system for an MRI. Since that department had no knowledge of why that order wasn't there, I was sent to the voicemail box of Nancy, the medical assistant. I left a detailed message and awaited a response. The following day, I had an appointment with another doctor in the same building and stopped by Dr. Sheely's office to inquire about the situation. I was told that the order was, in fact, in their system and was presented with a copy. I immediately called Seton Medical Center Hays Radiology, who informed me that no such order had been sent to them. It was then that I noticed the date on the order - September 2, 2015. The previous day. So, there was no order when I called. Turns out, there was no request to my insurance, either. That was submitted, according to the insurance company, on September 3rd. So, the 24 to 72 hour approval process, that should have been complete by August 31st, at the very latest, didn't even start until four days after that. Best case scenario, thanks to a 3-day weekend, is that I may get authorization on September 8th; another Tuesday. Exactly three Tuesdays since my injury. If that happens, I have no reason to expect that Sheely's (sorry, I'm just dropping the honorific at this point) office will act promptly on that. Still, even if they do, maybe I get an MRI a couple of days later. That will be Thursday, September 10th. I've lost count, but I think that's three weeks since I saw (glimpsed) her. Is there even still a need for an MRI? I could have grown a new limb by now. As you can imagine, I hardly expect any visit to her office for the results of the image to be scheduled in a timely fashion. Let's give them the benefit of the doubt, though, and assume they get me in the following Tuesday. That will be four weeks since the injury. Damn fine emergency care, Seton! I really hate that this happened. It's my first, and possibly only, impression of this Seton associate. Still, it has ruined my high opinion of the whole organization. My previous visits to their hospital have been about as good as you can expect. I am a big fan of my PCP, David Clampitt, and my Hematologist, Boone Goodgame. Also, it is worth noting that Sheely's PA, Grace, was amazing, as well. Still for a practice to drop the ball this badly, and prevaricate about that drop, is beyond the pale. I won't say they came right out and lied to me about what was sent or when, but trying to sell their ignorance as fact doesn't inspire loyalty, it inspires contempt. In short, I don't know if I still trust the giant corporation that I have entrusted my well-being to. If I were to advise others on this, I'd advise them to weigh all their options carefully before picking Seton.

Worst billing department ever - with fraudulent practices billing your insurance - BEWARE -…read moreChristine the billing manager needs training and just awful and rude

As somebody who has dealt with countless billing agents and health staff due to medical problems,…read moreit's beyond saddening and disheartening to see how Christina treated a patient Andrea. You should be ashamed for lacking empathy, kindness, and understanding. Forcing Andrea to leave because her appointment was over after she had confirmed she did everything right for her injections. She has immense back pain and now she's forced to come for a three hour drive back all so you can collect a check on her second co pay. This is absolutely horrendous customer service and pathetic behavior. You could have billed it out to BCBS plenty of ways to settle this in a more humane way. A claim has been filed with BBB and I hope this business truly reconsiders their employment relations with Christina.

We trusted Dr. Kim with ongoing care, which is why this situation was so disappointing…read more We made a 2-hour round trip to a follow-up appointment only to be unexpectedly informed by Ying, the PA, that Dr. Kim was no longer with TriCity Pain, and that May 24, 2024 had apparently been his last day. Patients were never notified beforehand -- no call, message, letter, or any other communication. Finding out at an appointment that your physician had already left weeks earlier is unprofessional and unacceptable for continuity of care. The core issue is a lack of integrity in how this transition was handled toward patients in a pain clinic setting, where individuals are already dealing with significant ongoing suffering and dependence on consistent care. Abruptly leaving without proper notice shows a concerning lack of consideration and accountability toward those relying on treatment. If there was a reasonable explanation for the abrupt departure, it was never communicated to patients. Even in difficult or unfavorable situations, patients deserve a basic level of transparency and a diplomatically delivered explanation, particularly when ongoing care is involved. Even Ying appeared uncomfortable being left to explain the situation to surprised patients arriving expecting to see their physician. To be clear, the issue is not that a doctor changes practices or opens a new clinic -- that is understandable. The issue is how it was handled. Patients deserved honesty, transparency, professionalism, and integrity throughout that transition. UPDATE to previous review: Dr. Kim's response does not address the central concern raised in the original review -- the lack of communication and failure to notify established patients prior to his departure from the practice. It does not acknowledge the impact on patients who arrived for scheduled care and were only then informed he was no longer with the clinic. The response also does not include any apology to patients affected by the lack of notice and disruption in continuity of care. The use of the word "unfortunately" comes across as dismissive in context and does not address the underlying concerns regarding patient communication or continuity of care. Additionally, it references a "2024/2025" departure timeline, which is inconsistent with what patients were told by the practice (May 24, 2024) and does not align with what we experienced firsthand on June 4, when patients arrived for appointments and found he was already no longer there. Overall, the response does not engage with the communication failure or patient impact raised in the original review.

Went to see Dr. Kim about migraine pain. Extremely knowledgeable. Office staff efficient and…read morepleasant. Visit very thorough. I felt listened to and heard. Left with a treatment plan and samples.

Excellent and professional staff from the front to the back office!…read moreVery good location! We come from Canyon Lake so the travel time is so much easier. I just love my doctor-Dr V will go the distance to diagnose one's pain and prescribe appropriate treatment. I had hoped to find a pain doctor that would do just this, but after three other pain doctors, I found Dr V. I've been very happy with his treatments! He and his new PA display very good and caring "bedside manners". This is a trait my husband and I look for in our medical care. Here's to a happy and pain free new year.

They don't care about your time as the run 2 to 3 hours late every appointment!…read moreThey Over book for money not to provide care.

Dr. Silberberg took his time to read my words & send me a note here. I am more humbled. Dr.S.,…read morewhen I left Capitol Hill in DC after my husband died, I wanted to engage with people no more. I LOVE animals & tried to cut people out. But God told me this was wrong. So I asked Him to give me His Heart for people. And He deeply loves you & your docs because MY heart loves you this way. I thank God every day for Dr. J., NP Mallory , you & your entire practice. I want the world to know about you, Dr. Nakra, Dr Currasco, Dr Saxton & Dr. Whitfield (my other exceptional docs). You all love people & medicine with a passion & know about lyme disease plus you are a few in 7 billion. If meeting you all required back injuries, lyme disease & pain :then I am blessed.

I was treated very unfairly and poorly when I was a patient there. I had all my pain medication…read moresuddenly stopped because I was treated in the emergency room. I rely on them for my quality of life! Do not go to these people as they do not care about their patients!