Incredibly poor service from laser esthetician, and management team fails to address your concerns. This is part of an email I wrote to the spa, the management has still not gotten back to me since: I was laying on my back when Sara began lasering the top area of the Brazilian (area on the same plane as the pubic bone). However, when it came time to laser the area near the labia and areas closer to the backend, Sara did not put in any effort to move my legs, so the laser could not reach any of the spots that still had hair follicles. As a first time laser recipient (Sara was aware of this), there would have been absolutely no way I would have known where to position my legs. I laid in the exact same position through the entire procedure and the areas around my labia were not taken care of thoroughly (adjusted according to where there was hair). She didn't even bother touching the labia region, and just took the laser gun and zapped the visible sliver where there were follicles. If she had taken a more thorough look, she would have noticed that there were plenty of follicles that were not treated. As a result, I called the spa the following week, and one of the girls at the desk recommended that I speak to someone on the management team, after I clarified my situation with them. They passed my number onto the management team and promised that I'd get a call back the next day. I didn't. Ergo, I had to call the spa back, and it was only after the second call, when Dorothy Fonseca called me back. I explained how the procedure went, and how uncomfortable I felt afterwards, and at the end of the call, she told me directly, "Well, I don't believe you and I don't think that any of that happened to you." To be honest, I just wanted to find a solution to why I was treated the way I was by Sara. That phone call with Dorothy shook me to my core and I left the phone call feeling like I was cheated out of my money. As a student who still has loans to pay off, I trusted Bliss Yoga spa to provide the service as agreed to, regardless of the price. The least they could have done, was to listen to my concerns, which went ignored. I felt humiliated and I'm sure that my concerns did/still do not matter in Dorothy's eyes. She told me to come back for a second session, which I thought was extremely inconsiderate due to the awful experience the first time. Last Friday, on Friday, May 28th, 2019, I went to another salon to have the same procedure done. After I told them about my first experience at Bliss (I didn't mention your spa by name), all of the estheticians were appalled to know that I bled during my procedure, which is my second concern. All of them have worked with laser for over 20 years, with a variety of clients of various skin types and ethnicities, and they were never involved in a situation where someone's skin was so over treated that they bled out. To be honest, I'm not sure who this review will reach, but hopefully those who are reading this will actually take into consideration the experience that I was made to take part in on Friday, May 10th, 2019. All I ask is for you to treat your future clients with respect, understanding, and to not make them feel like they are the biggest burden on your business when the mistake that was committed was solely on the esthetician. read more

I came here for a lash lift and tint with Carly and am so happy with the outcome! I'll definitely be going back here.

Wow!! What a fantastic experience! Came here for a pedicure and talk about a relaxing afternoon at the spa. From walking through the front door to leaving at the end the staff were so friendly and welcoming. I had the paraffin wax treatment which felt unbelievable good! I loved the added extras with giving you the nail file, getting to keep the nail polish and they even have flip flops that you can take home if you forgot to bring your own. Will definitely be back again! read more

Since Covid...there has been many changes of course. Completely agree. I have been to Bliss many times in 2019 but sadly this is my last time. Yes I had to wear a mask(for 30 seconds)as I had to enter the common area...(expected) but I had a facial waxing to be done. The gal doing this did a not bad job but I still had to come home & shave further. Also, at the desk when paying my invoice, there was no request if I would like to book for next month. Whaaaat? Guess I found out how much they enjoyed my business. Sorry. Will not return as a repeat customer. read more

I had pedicure with Shellac at Bliss. It was wonderful! Enjoyed the pre- spa treat with tea, cookie and fireplace! It was so relaxing! The treatment room was spacious, the spa music was soothing and most importantly the pedicurist was professional and she made me proud when I look down at my toe nails now! What an experience! Will definitely come back and try out massage as well! read more

I've been here on two occasions to enjoy a couples massage with my hubby. The facilities are very nice and were quite impressive. The changerooms were clean and comfortable, the showers nice and hot, and the shampoo, conditioner (both Aveda) and shower gel products were of excellent quality and smelled amazing (Comfort Zone Aroma Soul). There's a little lounge/waiting area for you to sit before and after your appointments. The chairs are comfy and along with some teas and light refreshments, there are iPads available for you to use. Fancy! The massages were very nice and relaxing. The massage beds are very comfortable and the sheets are more nice and soft than the ones I use at home!! It's incredibly cozy when they put a luxurious sherpa lined blanket over you (okay, you can get it at Costco, but the silky soft feeling feels soooo luxe!!). You get a nice choice of aromatherapy oils to choose from for your massage. The one slight complaint I have is the music they play while you're in the treatment rooms. They remind me a lot of that cheesy background music you hear from those 90's tv soap operas. I'm not a huge fan. Just by doing a quick Google search for relaxing zen and meditation music, I know there are way better options out there. Other than this, both of my experiences at Bliss were wonderful. After your massage treatment, you're given a little package of epsom salts to take home and a glass of water to hydrate while you sit in their little caldarium, a warm and peaceful place to rest after your massage. Pricing is what you would expect for higher end spa facilities, but massage services are completed by registered massage therapists which means they're covered by your extended health! I don't get my massages done here on a regular basis but it's excellent knowing most of your visit can be reimbursed. An indulgent treat but worth it! read more

I went to Bliss last night with a friend to try out the peaceful restoration yoga class. I was immediately impressed with the appearance of this business. It is very classy, and have very friendly and informative staff. The drop in for a class is $20, even with your own supplies, but I soon understood why. The change rooms are lovely- with free lockers, private showers with complimentary high-quality products and all the necessary toiletries around the sink area. The entire facility was noticeably clean, and has special touches such as complimentary tea, a little snack cafe, comfortable seating and plenty of space for cleaning mats. The studio itself was very, very small. The design was lovely- with a giant glowing mural that changed colors on one wall, and a plethora of yoga props and tools available. Unfortunately there was not much space in between each participant, which made me a little uncomfortable, but I hear that Bliss also has much larger studios. The peaceful restoration class is aptly named. We moved through a variety of resting poses to stretch out the body and induce deep relaxation. There were one or two positions I needed to modify because I found them extremely painful, but the instructor was attentive to this and was very helpful in finding a suitable modification. I did find it a bit hard to relax, however, as the instructor had a bit of a sharp voice and had a commentary for the whole class, so I wasn't able to get to the same level of relaxation I usually do. I did a little tour of the facility afterwards and saw the spa side, and was quite impressed. I would be interested to see what their spa services are like, as this side looks very luxurious and features an enormous steam-room of some sort that looked very lovely. Worth the time, if you don't mind paying a little extra for the bells and whistles! read more

I've checked in after driving home, not having been able to get into a class...so not blissed, quite choked actually. Cannot fault the service although the receptionist couldn't assist me. She was very busy on the phone and didn't interact with me. Lots of folks in back of reception, but I finally peeked behind a curtain to get assistance, hoping to make it into a yoga class I'd booked a week ago. Drove through hell (construction) to get here, which took an unbelievable 47 minutes from downtown. I left at 6 to find this place after checking maps, (no worries, only 25 minutes away-haha). They are right, it's no piece of cake to find, which when I booked they did tell me. Four minutes away and just under the wire to make the class and my new sucky IPhone crapped out on me. Hate Apple and detest construction at the moment. I won't be going back to Bliss simply because I burned more gas and put on way too many miles to not be able to go in because, yes, of course, I am late. I do understand. It is not proper etiquette to enter after a class has begun. It just wasn't an auspicious intro. as these were things I SAID in my head, not explained to me. The girl did ask if I "wanted to book another class"....I attempted calm, said "no", spun on my heel and walked out before I freaked. God I could have used that class, I NEEDED that !?#*! class...oh my. Is this a "fair" review? It's based solely on my entrance and the speed with which I was served. Not stellar or friendly from reception, I had to poke my nose into another room to get someone's attention. When reception is busy it's good to have backup. The girl who did help was sweet, just not too in tune with my mood or desperation, so not savvy customer service wise. For folks out in these boonies, enjoy. It has other lovely reviews for certain services. I doubt I will be back because it isn't convenient for me at all, just part of my Yegfit pass....another story for another time. read more

Bliss Addict right here! The staff are friendly and the facilities are amazing! The Yoga Side of life: Bliss is clean, the staff are very knowledgable, and the class sizes are pefect with no over crowding. The locker rooms are also kept just lovely. Three showers available in the ladies locker room and they happily provide you with ammedities. I'll never yoga elsewhere. The Spa: Once again just lovely.. book in with early notice or you'll be out of luck. I admit I do find their prices high on the spa side of things... This was confirmed when Manulife wouldn't cover the full price of an hour massage (Runs around $120.. average at other places is around $80-90/hr) The massage was lovely - but a little too rich for me - - I'm happy to attend for special occassions though... like next tuesday for my moms birthday - pedicures!!! read more

I have not tried the spa services at Bliss, so this review is solely for their yoga. I tried a 6 am class, and it was a wonderful experience. You really feel like you're at a spa, with high-end locker rooms (complete with showers and amenities), and a tea lounge. The staff that greeted us were welcoming and made us feel right at home, and the yoga was good and challenging, and a good early morning perk-up. Bliss offers four different temperatures of yoga, and I loved that the classroom temperature was clearly listed beside the class name on the online booking tool. I prefer lower (ambient) temperatures for yoga, and I wish they offered more of these, but for those who like warm or hot yoga, there are lots of classes to choose from, at a variety of times. The parking is super easy (in the same Magrath complex as Shoppers Drug Mart on Rabbit Hill Road), and the whole experience was great. Definitely check out Bliss if you feel like spoiling yourself a little bit. read more

I really love this place, for both the yoga studio and the SPA. On the yoga side, I will never go anywhere else again. I LOVE how clean, and soothing the environment is. I don't think I can fully explain how this place makes me feel when I go there. It's my retreat, and being there just makes me feel happy. I'm not very good at yoga, but I'm sure trying! They offer beginner classes and the instructor will go around and help you with your positions, as opposed to just staying at the front of the room and demonstrating. They have a strict no latecomers policy, and although I have fallen victim to it a few times I really do appreciate it when I'm there on time and ready to go. You don't have to worry about getting all relaxed and in the zone just to have a late comer ruin your zen. They offer so many classes all throughout the day, and the large majority of them are drop in. This is so convenient for me because I work shift work and am on a constantly changing schedule. I've been to other hot yoga places before, and they grossed me out. All of the them smelled so bad I swore off hot yoga forever, but thank god I mixed up the classes one day and ended up in a "glow" class! No smelly rooms here. The SPA is what it should be, an indulgent experience. I do agree with others who say that it's a bit on the expensive side, but you get what you pay for. So far I've experienced the pedicures, massages, facials and waxing, and I can say that I have never left feeling disappointed. I really look forward to my appointments here. read more

Bliss is a great place to practice yoga. They have excellent instructors that are highly trained. I just love the cold cloth they give you at the end of the yoga session. I would definitely recommend Bliss for your yoga practice. read more

BEWARE the class expiry date! I would give a higher star rating if not for some of the arrogance from management and the expiry date on class passes. I go to multiple facilities, it never occurred to me I had to hurry and use my 30 classes up within a year. I am a mother, I work a lot and travel every 4-6 weeks out of town. So now I pay $21 every month to extend the "life" of the classes I already paid for. It's unfortunate, but I will choose to go to Moksha where they value my business when I finally use up my classes. Moksha class passes expire 365 months from the date of purchase. read more

I want to live there. I try to go as often as possible every Wednesday for their Bliss flow hot class. I feel completely calm and centered when the class is over. Beautiful lobby and changing room. They give you a lemongrass scented towel at the end of the hot yoga class which makes the hot hot room a little less intense at the end (Ive never been to a yoga place like that) read more

I have been going to bliss since its preopening. It's a beautiful clean studio. Lots of attention to detail, everything you need to shower after class or service. Cold lemon grass towel for eyes after class is so perfect. They give you a comfortable amount of room to practice. Unlike a lot of hot studios where they put as many people as possible in and then end up touching sweaty strangers. The light up paintings on the wall are beautiful and very zen. The services at the spa are great as well but $$$$ so as much as I would like to go every week that has to be stretched out. Wish the ladies change-room/shower area was bigger, after a full class it's very tight in there and unless you run there is usually a line for a shower. Lots of very fun loving staff! Laura is my favorite, so happy and caring. Bavnah is my favorite yoga teacher, and if you want a great massage Josefina is wonderful read more

This place was amazing! My boyfriend and I got a couples massage and have never been pampered so well before:) the place is relaxing and they have drinks and cookies:) after the massage you can relax in a heated room that has a fountain in it and then you can take a steam shower in the change rooms. Definitely recommend this place they treat you like royalty and not like another customer:) they are very professional and make you feel comfortable:) read more

Damn if I could I would give this place 7 stars this place is fantastic. They always remember my name, they are so nice and welcoming. I am so impressed. I had the best massage and facial today. My therapist for my massage was so thorough she found every knot and sore spot. You get to pick any scent of massage oil and it doesn't extra. The beds are extra wide and sooooo warm. All the little touches where fantastic. Hot towels on my feel and back to start out. The scented candles. Wow. I finished off with the facial. My facial massage and extractions were by far the best I had in the city. She got every blemish and it didn't hurt. I was fighting so far not to fall asleep because I wanted to enjoy every minute of it. At the end she offered me a mimosa. Perfect end to a perfect day! read more

This place is by far the best spa in Edmonton. If you want pure luxury go here. All the staff remember you and are so friendly. I have been to many spas in Edmonton but this one just goes above and beyond to make you happy. Suzy, Carla actually everyone is the best. From the moment you walk in you get greeted at the door with a welcoming smile and they have such a nice clean facility. Just a wonderful place. Highly recommend Bliss yoga spa!! read more

Oh Bliss...you really know how to treat your customers. After having a poor experience I was contacted by the owner, Dorothy, who put a complimentary lash lift on my account, without me having to ask, so they could have me in to rectify the service. Karissa, who is the lead aesthetician and laser tech at Bliss, was lovely. She was very professional and talked me through each step. In addition, she guaranteed her work so that if I had any concerns I could connect with her or Dorothy directly. Other spas/yoga studios could take a page out of Bliss' book. Thanks for showing that you truly care about your customers. read more

Worth every penny! Emili was amazing with the facial. Very professional, clean facility and great service. 5 stars!

The spa is very relaxing and beautiful. I've had multiple treatments here which have been divine with the exception of my last facial. When I told the manager I was disappointed she did not hesitate to apologize and did not charge me for the service. She said she really appreciated the feedback and then recommended an esthetician based on my comments. Exceptional customer service and a phenomenal spa. read more

This is the best spa I've found in Edmonton! I spent my Bday Sunday there, went for an hour and ended up staying 4 and a 1/2. I can't tell enough people about it or say enough great things. My favourite part of the day was random singing in the hallway from a staff member...that says it all. Thank you for making my 44th not so painful. read more

My favourite spa in Edmonton! Had an amazing facial the other day and have my mother booked in for Mother's Day this year. It's south, and I live downtown, but worth the drive! Just beautiful. read more

Love the variety of classes offered here and the spa is amazing! I've gotten many spa services, including laser hair removal and vella. It's clean, convenient, beautiful, and serene. Everyone that works there is always smiling and very helpful! read more

Best spa in the City. The staff is knowledgable and friendly, from the front desk to the estheticians. Their yoga instructors are the best - very qualified and experienced. You can book online - the epitome of convenience. Both the spa and the yoga rooms are luxurious and well maintained. I love this place. read more

Everything about this place is amazing!!! It's my main studio to practice yoga. Best teachers, good variety of classes, and nice schedule that works for every one. And it's clean!!!!! Bliss is also my favorite spa in Edmonton. It truly is "bliss"..i always try to go early so I can lounge in one of their robes and enjoy some tea and read magazines on one of the iPad's provides. Absolutely love this place!!!! read more

Great place a little pricey for drop in yoga. I do enjoy having having the cold cloth at the end of the session.

I received very bad customer service from Kristal, the hair removal technician. She finished everything in the rush. She didn't put my glasses properly nor gave me time to tighten it. It was just hanging there and i was scared for my eyes so i hold that with my hand tightly while she kept going with painful hair removal session. I asked her to take a pause as it was so much pain but she didn't. Instead she told me rudely take a Tylenol next time before you come here. I have got 8 sessions before from the bliss yoga spa and I received incredible customer service, that is the only reason i went back. The older technician used explained at what settings she is going to put me and after some session she would change setting to hire and ask of i can take the pain or not. But Kristal put me to highest setting I believe as the pain was too much and when i asked what is the setting level, she told me rudely she is a certified technician and if the pain is too much next time take Tylenol!r read more

While I had a massage, my wife signed up for a yoga class. What a great experience we both had. We will be back.

I've had 2 pedicures here but have yet to be really impressed. Staff and technicians are friendly and professional, but the quality of the treatment is lacking. At nearly 80$ per pedi, the polish should last longer than a few days without chipping. read more

Bliss yoga spa is clean, classy and quiet. However, I tried the facial fillers with Dr Marcia and the result was not pleasing at all when compared to the 1800$ I paid for it. The service was not nearly delivered as advertised. read more

I went in for a manicure and pedicure. The facility and customer service was great. But the quality of the manicure I got was poor. The treatment itself was nice. But there were bubbles and lint in the nail polish, and the polish touched my cuticles. Due to that I would not come here again. read more

Will surpass your expectations as a yoga studio or spa. I had a massage from Bliss and by far that remained the best massage I ever had. As for yoga, I tried Moksha and Yogalife as well. The environment, the instructors, the variety and availability of classes all exceed those of the bigger yoga studios. It really lives up to it's name. Highly recommended. read more

Nice environment around the spa area. The lounge was a nice touch. However, my boyfriend and I thought it was an overpriced pedicure after we compared our experience with other pedicures we have received. We enjoy one a month together for reference. As you sit in the spa chair, you can hear the noise around you, people coming in for yoga. Also they charge a bottle fee, meaning if you bring in a bottle you have to pay, whereas other spas don't. read more

I had a totally great massage here - they're big on details, from the robe and sandals to heated towels and a heated pillow during your massage, aromatherapy, a heated blanket and a bit of guided medtation. The relaxation rooms are great. I feel like it's a little expensive for the facility? Their price point is around what I've paid for places that have steam rooms, hot tubs, saunas etc for before and after. But if you have insurance through work, it's a nice way to spend a few hours. read more

Nice place, my wife loves it but I think it is very over priced. Clean but the shower area for both men and especially woman very small. After class you have to get in a line and wait to shower. When my wife and I got the opportunity to go together I had to wait a long time. She explained the long wait in the very crowded change room. Would be nice if there was more mid day classes on weekends. read more

To clarify beforehand, the spa itself is beautiful, relaxing, and the reception staff absolutely pampered my mom and I despite only being there for a pedicure, but the aesthetician who performed my service was less than impressive. My aesthetician was so unpleasant, and my service was by far the most unsanitary spa service I've ever personally experienced. I was with Alyssa. From beginning to end, I was honestly disappointed in the service and experience I received from her. I tried to make casual conversation with her, but it was blatantly obvious that she wasn't interested in upholding a conversation with me, and she seemed to try to rush through my service. When I sat down she immediately forced the lists for essential oils and refreshments into my hands. She was impatient and pushy, and barely gave me enough time to even read over half of the essential oil list before asking me what I wanted. When I asked for a suggestion or what her favourite is, she simply shrugged her shoulders and said, "I don't know." before giving me careless descriptions, which I could have simply read from the description if she'd given me enough time to do so. When the service began, she didn't ask what I preferred, she just immediately started filing my nails. I didn't bother to ask her if I could approve them before she finished as she'd mentioned she'd been working at Bliss for several years now, so I took the risk of putting myself in her hands. Boy, was I WRONG. Each and every toe on BOTH of my feet are filed unevenly. She didn't explain any steps or products, and even when I asked she hardly gave me any information. On top of that, when she switched to my other foot, she tilted her head to the side and her pony tail was dangling over the toes that she had just filed. Her hair was all over my toes. I really don't think I should have to ASK her to move her hair off of my feet - isn't it expected for your hair to be pulled back and out of the way, like the other aestheticians in the room? After the uneven filing, she began scraping and trimming my cuticles, which genuinely HURT at times! There was two separate times where she trimmed too close to the skin around my nails, and one of them I noticed actually started to bleed a little bit. I wanted to give her the benefit of the doubt in case it was just one bad portion of the service, so I didn't say anything - but I wish I had. You could tell Alyssa was a bit lazy. She rushed through the shaping and filing of my feet so the massage lasted a bit longer because of that, but I honestly would prefer her to spend more time on the focal point of the service I paid for. I was hoping she would remove all of the dead skin on my feet, which is one thing about the pedicure I was genuinely looking forward to, and she didn't. Another disappointment. When it came to the paraffin wax, one of the bags of wax was WAY hotter than the other, and it was unpleasant. While she let my feet soak in the wax, she was cleaning and clanking items around. For a something thats supposed to be relaxing, it was off-putting. The other aestheticians did not do any loud cleaning and were much more considerate of volume in the room. The rest of the service continued to disappoint. She used way too much powder to rub on the bottom of my feet after the wax, and there was still lotion, oil, and powder stuck to her hands - and it was obvious. After she applied the polish, she proceeded to spill the "fast drying" polish liquid ALL over my toes and shoes, so my feet were literally sliding around in my sandals as I was walking out, which defeated the purpose of the powder to begin with! She finished at least 5-10 minutes earlier than my mother's aesthetician. By the time I got home, it was clear that the service I received did NOT live up to the price or expectation. There was still flakes of wax stuck to my ankles, the polish she applied is streaky, uneven, and she actually missed several spots on my smaller toes closest to my cuticles. There is not a single toe on my feet that is symmetrical to another in shape or colour. I also asked her to apply a third layer of polish as I noticed the first two were so streaky, and it honestly made it look worse. When I took my shoes off at home, they were covered in baby powder and the "fast drying" liquid. Pleasant. read more