Outstanding customer service and technical knowledge!…read more We were obviously having serious HVAC issues, and when I called Joey was more than accommodating: he checked the schedule and said he'd be able to see me the following day for certain. He mentioned he would try to come by that evening if he had time. Needless to say, Joey stopped by that evening, diagnosed our problem and discussed the available solutions without trying to upsell anything I didn't actually need. Joey fixed the issue and our system is cooling once again! Without hesitation, I highly recommend Joey and The Heat-N-Air Man company for your HVAC needs!

Don Hall talked me into buying some equipment that wasn't even charged coolant and it was supposed…read moreto be brand new. He lied telling me it was all new updated equipment when in fact, it was the old models that he was talking down. Charged me $11,000 and was impossible to get on the phone or even have him come out to look at the system. I told him we did not like the system and wanted to put his new everything I said and straight back let me charge those units first. Why would you have to charge a brand new factory charge units in the first place? He is now saying that I'm harassing him because I'm asking for our money back. Be aware he is no good. We will be going to court. Go with someone else!!!!!

Crew of 3 arrived, found the issue with our heater quickly. Not only advised how I, as the…read morecustomer, could remedy the problem But actually did some no charge work. I followed through with the advise they gave and presto, up and running. I will Call them next time hvac attention is needed.

Woke up to find that our heat pump was out with no display on the thermostat. Called UMC and spoke…read moreto Micah who was very helpful and offered some ideas to check ( we had a blown internal fuse). I was not able to find the cause of the blown fuse and so they had two of their guys that came out and found the cause. Everyone at UMC was very friendly and professional and we highly recommend them for HVAC installation and maintence.

From the owner: Ask around...Our reputation says it all…read more We are a full service heating & air conditioning provider in the Klamath Basin since 1978. We provide sales, service, and installation for both businesses and residential. We are licensed and insured in Oregon and California. Give us a call today for a free estimate.

I bought a house with an old furnace that didn't work. I wanted the space to use for storage. It…read moretook a saws all to cut it into pieces in order to get it out of the closet. They took being covered with soot in stride. Reasonable price to pay to not do it myself.

Horrible experience do not trust these people in your home. They were hired to replace a part on…read morethe heater in my apartment and it took them a long time to figure out that they needed to order a part and they said when the part comes in that they will be by to fix it. I never heard anything and when I finally called for the third time, they said the part was in, but they were scheduling now three weeks out. Mind you this was November and I had no heat source in my apartment. Three weeks later they came out and replaced the part and left. I came back a few hours later and my apartment was filled with the smell of gas. With my two animals locked inside the home. I immediately called them and turned the gas off and requested that they come out right away. They came out that day, but told me next time I needed to contact the gas company not them.. It turns out that they didn't check for leaks before they left after putting in the new part and there were several leaks in the new part that they had replaced. Their work vehicle also hit and damaged my vehicle in the parking lot and they denied responsibility. I highly do not recommend letting these people into your home and trusting them to service you correctly and be honest.

I think the customer service in the office needs fine tuning. I was told by a woman who answered…read morethe phone that I had no account on file. I have been a customer for 15 years. She told me KiKi would return my call when she came back into the office. KiKi called me a few minutes later & told me she was with a customer in the office. She was helpful & scheduled a maintenance call for me. Prices are higher than I would like to pay but if you want it you must pay. I wished there was a discount for paying cash or for seniors but I was told no by KiKi. Mat came to my home as the installer & he did a great job. He was very polite & professional. He was efficient & clean in appearance. I couldn't of asked for a nicer installer to come to my home. Seasons Change has my business & will have in the future.

This was a 5 star company in my opinion until my recent experience. Let me first explain why I was…read more5 stars: My brother and my parents both used Seasons Change several years ago and were happy with their experience. Levi was the salesman for both of them. We ended up having Levi come to our house for a quote and had them install a couple of heat pumps soon after. We have been very very pleased with this service. Levi and the crew were top notch. Now why I have to drop it down to 2 stars based on a 1 star experience.... A family property recently flooded and is undergoing restoration through the insurance company. It was obvious the HVAC system failed during the flood due to the timing, that it was in a shared wall with the water hose that burst, the initial moister meter deemed the wettest part of the entire house was in the furnace closet, and the sheer amount of condensation all over the house indicated it wasn't working during the flood (over 57,000 gallons of water). Our contractor had seasons change come out to inspect the furnace to see if they could determine the cause of it failing and to see if it could be repaired. He had been working with Victor (a salesman). Our contractor reached out after they issued the $120 report and said they were unable to determine the cause, that water was unlikely, but they couldn't inspect it due it "safety concerns." So basically the report was as good as me looking in the closet and saying, I have no idea what I'm looking at, can't tell you what happened. I started to investigate through the City Water department (who determined the exact date the flood started), Pacific Power (17 outages leading up to the flood), Avista gas (the gas usage suddenly stopped on the exact date the flood occurred). Now anyone can look at this and say this is not a coincidence. I called Seasons Change, not realized I had the location in Redmond, and the technician literally said that while they can almost never determine the exact cause, if it is possible, they would put a clause in the report for insurance purposes, stating the cause was unable to be determined, but flooding/power outages could not be excluded. This is literally all my insurance company needed to hear. So I got on the phone to the Klamath location... Kiki answered the phone. I tried to explain all of this to her and asked to speak to the technician. She told me "I'm sorry the report didn't say what you wanted, but we are not in the business of committing insurance fraud."She would not let me speak to the tech. Now I am very familiar with insurance fraud, little does she know. Asking for a sentence to say "flooding cannot be excluded" when they literally couldn't determine the cause, is not insurance fraud. It's what insurance companies need to process a claim. If it could be excluded, then great, I completely understand. But that's not what the report says. Kiki literally told me if I had any additional questions, I needed to direct them to my contractor. EXCUSE ME!? This is my house and the $120 for a bs report is coming out of my pocket. Anyway, Kiki is a terrible person and shouldn't be in charge of answering phones. If the technician, Matthew, would like to clear up what was in his report, I guarantee they know who we are and how to contact us. This is extremely unfortunate for them, because regardless of the insurance company approving or denying the claim, we were prepared to have Seasons Change install an entire new system at this location. Big loss for them. If you need an install, make sure you get ahold of Levi for your needs. He's clearly the only person I can trust there.

With the recent flooding we needed to replace air conditioning equipment. Customers don't stay…read morewhen they're uncomfortable. AC/R Solutions responded promptly, gave us a reasonable quote then performed the work quickly and professionally.

From the owner: Specializing in: - Air Conditioning Contractors & Systems…read more- Refrigerators & Freezers-Repair & Service - Refrigerators & Freezers-Dealers - Refrigeration Equipment-Commercial & Industrial - Refrigerating Equipment-Commercial & Industrial-Servicing - Major Appliances - Major Appliance Refinishing & Repair

Lucky a cancellation happened and I got our Heat Pump working 2 days after my call. Repairman was…read moreon time, knowledgeable and had the needed part 30 minutes later we had air conditioning . I will use them again if needed. Thanks Pam for working me in sooner than expected. Dale

I purchased 2 parts to repair my furnace and did not use them and when I took them back they said…read moreall sales are final. Wish they would have told me that when I got them $72

Dwayne Knows his business and is very efficient! Friendly and fair, he explains as he goes. Since…read morethis is by the hour work, that is very valuable. He is so popular, the wait time may be a bit, but he is worth waiting for. For HVAC, I use no one else.

Dwayne worked for us for nearly 20 years, well he actually worked for 14 of those years. His new…read morepictures with the yelp web-site include pictures of equipment that Bob installed and that Dwayne is not qualified or licensed to install. His work has suffered drastically over the years. I would not recommend him to anyone. He is not reliable nor continuing the wonderful, consistent, honest quality of work that Bob built our reputation on and which Bob taught him from start to finish (when he came to us with no skills whatsoever). He is not RHEEM or RUUD qualified or trained and his installation skills which he did not participate much while with us are sadly lacking. He has no installation know how, doesn't understand the technical aspects and his guesses have been disastrous. After he was sent out to find his own way he came back to ask Bob to teach him how to do an installation. He has neglected many of the legal aspects such as getting the necessary licenses, electrical, plumbing, boiler or continuing education necessary to complete any even simple installation. He has built his business on our reputation and sweat without doing the work necessary to guarantee that what he does is right and legal and to treat the customers he took from us with the respect that they deserve. When you care more about making money than about doing the job that the customers deserve for calling you in the first place, you are doing everyone a great disservice. We have been here for 42 years because Bob cares more about his reputation than about how much money he can make. Dwayne unfortunately has forgotten what made the business he tells people he bought and didn't, so successful with such faithful customers that we have. While we wished him well in his endeavors upon his leaving, we also are hoping that he takes some classes and takes his business seriously with more than taking money for retirement in mind. We still wish him well and hope that he takes stock to remember what Bob taught him.

Our heater suddenly went out and we were looking at a very cold night. It being a Sunday night, we…read moredidn't have much of an expectation for anyone to come out. I called Metal Masters (Klamath Falls) and got the answering service. They were very professional, took my information and told me the technician would call me within 30 minutes. Fifteen minutes later the technician contacted us and said they would be at our address in 30 minutes. The technician was here within 15 minutes and had the heater going quickly. I was very impressed with his professionalism and knowledge. Really appreciate their quick response and excellent service.

From the owner: Metal Masters, Inc., is located in both Klamath Falls and Medford, Oregon. We offer heating and air…read moreconditioning service, repair, and installation of all makes and models. Installing sun source solar panels on your home will not only help to pay for heating and cooling your home, but can actually pay for your other energy uses. Call us today for more information!