Extremely unprofessional and unreliable. This company was scheduled to clean my heater ducts this…read moremorning and didn't bother to cancel until after the time they were supposed to arrive. We had already gone through the hassle of moving furniture and preparing the space, only to be completely disregarded. A total waste of time and effort. If this is how they handle appointments, I can't imagine trusting them with actual work. Don't waste your time with this company.

Brodmerkle is an upstanding and outstanding business. Called with a question about our tankless…read moreboiler that was installed by Brodmerkle last year. They gave detailed information about possible issue. Then dropped by following day as they thought about the issue overnight and came up with another possible solution. I can't say enough good about this business. They are the heating/plumbing people to call! Brodmerkle was recommended to us by local plumbers for our boiler issue, as well.

Outstanding customer service and technical knowledge!…read more We were obviously having serious HVAC issues, and when I called Joey was more than accommodating: he checked the schedule and said he'd be able to see me the following day for certain. He mentioned he would try to come by that evening if he had time. Needless to say, Joey stopped by that evening, diagnosed our problem and discussed the available solutions without trying to upsell anything I didn't actually need. Joey fixed the issue and our system is cooling once again! Without hesitation, I highly recommend Joey and The Heat-N-Air Man company for your HVAC needs!

Don Hall talked me into buying some equipment that wasn't even charged coolant and it was supposed…read moreto be brand new. He lied telling me it was all new updated equipment when in fact, it was the old models that he was talking down. Charged me $11,000 and was impossible to get on the phone or even have him come out to look at the system. I told him we did not like the system and wanted to put his new everything I said and straight back let me charge those units first. Why would you have to charge a brand new factory charge units in the first place? He is now saying that I'm harassing him because I'm asking for our money back. Be aware he is no good. We will be going to court. Go with someone else!!!!!

I have a son that has seizures when it gets hot and when my air conditioner stopped blowing cold…read moreair I was concerned . Seasons change in Klamath Falls Oregon did their best to get someone here as soon as possible due to the situation . I was able to get a cancellation and they sent a young lady out to fix my AC she was very courteous and polite answered my questions and found the problem quickly and resolved it . Kudos to the staff and the young lady that came out excellent job highly recommend ! And I was expecting an expensive fix to my surprise very affordable ! Thank you again !

Customer Service is not top priority like it should be. I called early on Monday morning & asked…read moreto speak to KiKi. She was the one answering the phone. I told her who I was & that I was ready to be scheduled for parts needed on my mini-split. She told me she needed to do research & she would return my call before the end of the day. That did not happen! This is not the first time she ignored me. I am disgusted with the way I was treated. All customers need to be treated with respect & valued as a customer. I spent thousand of dollars with this local company. . A phone call takes only a few minutes & she could have called me back asking for more time to do research. That I could understand. I have been a customer for over 15 years & I at least deserve a call back when I am told I would receive one.

Professional fix on my gas fireplace that he originally installed 10 years ago. I failed to have it…read moreproperly serviced throughout the years and John replaced my blower and fixed my thermostat. Great service....

I really wanted to recommend John and Absolute Comfort but unfortunately I cannot. Around September…read moreof 2018 we had John do a complete install; this included a forced air furnace, ducting, and a gas line. This was a completely new install, prior to this our house only had in-wall electric heaters. We received at least 5 quotes and everybody was within $500 of each other. Besides the difference in the brand of units people would install, John was the only who called me back eager to work. On top of being eager to work he was very personable and Absolute Comfort was a local small business. Our quote was approximately $7500 for the complete install. John got right to work. The install took about a week and things looked great initially when he was done. A couple days after he was finished my furnace starts throwing a code signifying that the heat exchanger is over heating and locked us out. Called John (he was a little hard to get a hold of but it was the busy season) and he said we should replace the sensor but would have to wait for the sensor to arrive. We were going to be gone when he said he would replace it. I gave him a key to let himself in. We came back from our trip and he had not fixed the unit. We had to wait a few more days. Not a big deal but he should have let us known that he was unable to fix it when he told us. Sensor was finally replaced. Furnace still acted a little funny but straightened out. This past week we had company and I turned our thermostat up to 68° Mind you we keep our house at 65°. With the extra load on the furnace it threw the same code. The furnace would not run more than 10 minutes without the heat exchanger over heating. Called John, left a message and he still has not called me back. Instead of this being the furnace I began to look closely at his install and started to notice a number of flaws with it. I scoured through the manual and found several things. First off, the intake for the furnace was mounted in the wrong spot. I can over look that, but he didn't notice it when he replaced the sensor or when he initially installed the unit. Second, I looked at the vents and noticed 3 of them had major air leaks letting a large portion of my hot air into the attic. Third, the main air duct (which is solid sheet metal) did not have the seams sealed. Normally you would use duct sealant or even tape at the minimum. Fourth, some of the flexible ducts are at such a sharp angle they are restricting airflow into the room (kind of like kinking a hose). The ducts should have been hung with metal strapping to prevent sharp turns. Lastly, the thermostat is in a bad spot. That area of the house only warms up if the master bedroom is open. The misplacment of the intake and sharp turns in the ducting are what I believe caused the over heating of the heat exchanger. I can overlook some of these flaws, but John was nowhere to be found when I needed him. I don't spend $7500 for a halfway done job that I need to correct myself. I paid that much so I would have a warranty, quality install, and customer service. Absolute Comfort has failed on all 3 points. They may be good for simple repairs, but for expensive installs, look elsewhere folks.

Our heater suddenly went out and we were looking at a very cold night. It being a Sunday night, we…read moredidn't have much of an expectation for anyone to come out. I called Metal Masters (Klamath Falls) and got the answering service. They were very professional, took my information and told me the technician would call me within 30 minutes. Fifteen minutes later the technician contacted us and said they would be at our address in 30 minutes. The technician was here within 15 minutes and had the heater going quickly. I was very impressed with his professionalism and knowledge. Really appreciate their quick response and excellent service.

Wanted to give a shout out to Bob Hall's Heating and Air I went all over town looking for a simple…read moresmall plastic part that would fix my water heater . Unfortunately they were unable to provide me with the part however they went completely out of their way to try thank you so much for the help and you deserve a good review for customer service which is a hard thing to find here in this town anymore thank you again !

Lucky a cancellation happened and I got our Heat Pump working 2 days after my call. Repairman was…read moreon time, knowledgeable and had the needed part 30 minutes later we had air conditioning . I will use them again if needed. Thanks Pam for working me in sooner than expected. Dale

Highly recommend them. My dryer went belly up with a wet load of jeans and heavy towels. VERY…read moreprompt service. Dryer works better than it EVER has and they were extremely friendly and professional. Charged what I felt was quite a fair price for parts and labor. I would definitely call them again.

I won't bore anyone with the gory details of the incompetence of this company. No instead I will…read morepublicly express my gratitude for the lesson I had to learn the hard way, and that is be very careful when deciding to have your appliance repaired. I learned here after the misdiagnosed part that I had to pay for, that it could be something else that costs double of the original quote. I'll never get an appliance repaired again. It's far cheaper and LESS STRESSFUL to either find something similar on Craigslist for about the same amount of money or buy new if you can afford it. Just don't bother getting an appliance repaired unless you absolutely must. If this is the case I'd recommend the only appliance store in town (on Owens Street) before some independent outfit who's not able to get a good deal should you need to replace instead of repair. I had a very bad experience here, and I couldn't possibly refer anyone to On Point but rather away from this horrible company lacking in business acumen. Hicksville USA!

I bought a house with an old furnace that didn't work. I wanted the space to use for storage. It…read moretook a saws all to cut it into pieces in order to get it out of the closet. They took being covered with soot in stride. Reasonable price to pay to not do it myself.

Horrible experience do not trust these people in your home. They were hired to replace a part on…read morethe heater in my apartment and it took them a long time to figure out that they needed to order a part and they said when the part comes in that they will be by to fix it. I never heard anything and when I finally called for the third time, they said the part was in, but they were scheduling now three weeks out. Mind you this was November and I had no heat source in my apartment. Three weeks later they came out and replaced the part and left. I came back a few hours later and my apartment was filled with the smell of gas. With my two animals locked inside the home. I immediately called them and turned the gas off and requested that they come out right away. They came out that day, but told me next time I needed to contact the gas company not them.. It turns out that they didn't check for leaks before they left after putting in the new part and there were several leaks in the new part that they had replaced. Their work vehicle also hit and damaged my vehicle in the parking lot and they denied responsibility. I highly do not recommend letting these people into your home and trusting them to service you correctly and be honest.