EXCELLENT! I was very impressed with Michelle his nurse as far as explaining what was going on. She…read moreis almost a dentist herself. Dr Richardson was super. This is a bright office and no sounds of drills blaring . Very professional!

Dr Gickling is awesome! Always pleasant, thorough, pleasant! His hygienist makes his team the best…read moreof rest! They just click and never miss a thing. Not many times you can say you look forward to your dental appointment!!!

Hands down the best dentist office I have ever visited! I got my smile back and finally feel…read morecomfortable taking pictures showing teeth! Dr. K and his team are outstanding! First time in my adult life that I have completed all of my suggested treatments and it feels so good! No pressure just professional and expert recommendations! I am grateful for every single person in this office!

Please do not value the other review for this practice. The reviewers are fake and don't live in…read morethis area. I have visited Dr K at Monroe Family Dentistry looking to have a filling replaced and general cleaning care. They ask for payment when you walk in and I paid $99 for bite wing X-rays and an exam. The receptionist tried to sell me a program for treatment which works only in their office for another $300 even before I met the Dentist. I declined the offer. I waited about 30 minutes before I was called back to my appointment. Lots of staff on lunch break and I could smell the microwave odors heating up what smelled like fish teriyaki. The hygienist was friendly but did not have much to experience and while thorough, refused to clean my teeth on this visit. I am still unsure why as I had scheduled an appointment. The dental equipment did not function well and she had a tough time doing some of the diagnostics. After about an hour in the exam chair, my god, the Dentist came in. His scrubs were tight fitting, I guess to show his muscles off, but it felt uncomfortable me as he barely touched my mouth mostly looking at X-rays. Even though I had answered a questionnaire about being a non smoker, he asked me 4 times if I chewed tobacco. Very unusual. I kept asking about what I could do about my filling being replaced and he would not reply. I began to feel very uncomfortable. Without looking at my mouth he rolled his chair away from me and stated, " YOU HAVE SEVERE PERIODONTAL DISEASE AND NEED MUCH WORK". I held back laughter as I knew something was up. This was a real conman at work. I have regularly had dental cleanings and have no disease of teeth or gums. DO YOU HAVE Any QUESTIONS HE SAID? I peeled off about 10 to him and then he told me I needed a $1000 dollar bit plate claiming I grind my teeth and was breaking them apart. Wow! Then he told me I should consider having my jaw expanded surgically. Now this visit just became malpractice. I kept my peace and allowed the Dentist to leave the room. The front desk gave me a detailed treatment plan for a cool $3200. Needless to say I am not going back and I have found a wonderful dentist who cleaned my teeth and is filling my lost filling back and doing one other filling for me. That's all I had. The new dentist said I didn't even have tartar and my gums are wonderful. Said he wished all his patients took as good of care of their teeth as I do. I also noticed many families with children at a Dr K's office. It worries me that he is doing unnecessary work on children. This is outright fraud. Please stay away

The team I had today for my first visit back since 2018 were amazing. It was the same team I had…read morethen as I had today they were kind very very very patient with me as I have a lot of health problems. I would recommend this dentistry to anyone in the area or surrounding areas that would travel there.

I've been a patient here for years and have never had a reason to complain until now. I went in for…read morea routine cleaning, but since my usual dentist was unavailable, I saw Dr. Samantha Sackos (worst dentist ever). I asked her to fix a small chip on my front tooth, and she suggested fixing a similar chip on the adjacent tooth. Afterward, I noticed that the tooth she "fixed" was noticeably shorter than all of my other teeth, which wasn't discussed or approved by me. At the time, I didn't realize the extent of the change, but when I returned to speak with her, she dismissed my concerns and insisted my tooth was already like that, which isn't true. She also claimed she only took a little bit off, but that small change made a big difference, and the tooth shouldn't have been altered at all without my consent. She didn't take responsibility for the mistake or offer a solution and left me talking to someone else without addressing the issue. I take great pride in my teeth, and I'm upset that my tooth was altered without my consent. It's noticeably shorter than the rest of my teeth, and the difference is very obvious. The lack of professionalism and empathy was disappointing, and I feel the tooth should never have been touched in the first place.

DON'T go to Monroe Dental Group. If you care about your teeth, you will keep searching for another…read moredentist. Monroe Dental does not understand that customers keep them in business. This lack of customer service was evident from the very beginning when I went to cleaning/exam as I was having issues with a tooth. poor quality work: I would compare this place as the Kmart of dentists. If you want to trust your teeth to them, be ready to be frustrated when you continue to have issues. They don't stand behind their work even if you have issues from their work. They told us they don't do their own REWORK. So, if they screw up, they send you to another specialist so you need to pay again for the work you wanted done right the first time. They also will tell you that your symptoms are normal and make you feel dumb for asking. A second opinion will reveal otherwise and you will probably end up at another dentist office anyway. If you are like me, you work too hard to throw your money down the drain. Save yourself the headache and lost money!

The worst customer service I have ever encountered in my life. They made a scheduling error and…read morewould not see my son when we arrived....Accused me of lying and had a terrible attitude with me. They not only lost me and my son but my husband and 2 daughters as patients today.....maybe that will help with their "scheduling & communication" issues.

If you only need a bi-annual cleaning, these are the folks for you. However, if you require repair…read morework, you may want to look elsewhere. I had an infection under a crown with a dead root. I had no feeling there so I didn't know there was a problem until I kept getting sick & then a small abscess appeared. This was during Covid so regular appointments were cancelled & rescheduled for a period of over a year. After dental surgery - that included a bone graft- my recovery took over a year before my jaw could receive my abutment & crown. Prior to surgery they gave me a price of $1000-$1500 for the crown. However, when I called to make the appointment, their scheduler informed me that I was no longer under their annual treatment plan terms. Because it had expired, even though I was in recovery for work done UNDER THE TREATMENT PLAN, the previous price no longer applied. The new price was over $3,000. They were gouging me for the crown AND I never got my second cleaning. When I questioned her about it, citing the Covid delays & the extended recovery time, she very nastily replied that they were no longer making concessions for Covid and that I SHOULD HAVE read the terms of their standard treatment agreement. We had been going there for several years & I had to go online to find out what they were. (You're responsible for keeping up with your one-year-time-frame & if you don't keep up with it, you lose your second cleaning.) I guess that's how they make up for lower priced services ($360 per year for a couple for 1 set of X-rays each & 2 cleanings each.) Of note, they missed a cracked tooth on the opposite side of my surgery site & just made a note in my file that it was sensitive & they'd keep an eye on it. The new dentist found it AND 5 CAVATIES. Plus, he charged me $500 less than Piedmont. Lesson learned for me is you get what you pay for. They either don't know how to read their x-rays or have shoddy equipment. I'm advising everyone I know to go elsewhere.

I have never in my life been to a dentist office that does not do a cleaning on same day of exam …read more That was never explained when I called and scheduled a cleaning. Then not able to schedule that cleaning for four months. So needless to say wasted money and time . Worst experience I have ever had .

I absolutely Love this Dentist! He is kind, caring, and knows his stuff! I had a tooth extracted…read moreyesterday and he called me last night to see how i was doing. I am going back later this week for some more work and I cannot wait to see the results. I would recommend him to anyone!

This is a great dental care facility that is clean and always well treated here. As well they have…read morebilingual people here in case some need help with translation. They have a great deal right now for regular cleaning at just $79.99 very happy with results! The staff here is very polite and caring you'll be satisfied.

I wasted my time there! It's the worse place that I have been before. My appointment it was at…read more9:00 am and I was waiting until 11:15 and the doctor never appeared. I don't recommend this place. Ellos me citaron a las 9am y esperé hasta las 11:15 am y el doctor nunca apareció. Se burlan de los clientes.

The staff was very friendly . I loved Hilary the hygienist. But …read more.. I was seen first . Week later my husband. And few days after him my daughter. We all had done some cleaning and updates as we all are new to the area. So imagine my surprise to get a bill after my daughters visit. The bill included all three of us. We never paid for cleaning before. When I questioned the cost the receptionist stated the insurance was on a fixed fee. She couldnt explain any further. I assumed right then they must be out of my network. I called insurance and it was confirmed. Lesson learned. Always check on your own. But If they had given me my bill after My visit I would have known not to schedule my husband nor my daughter... they never mentioned any cost after mine or my husband's visit. They waited till all three of us were done . One could say it was calculated and wrongful. It left bad impression. So don't trust and check on your own.

Dr. Gickling and his amazing staff always take care of me. I have been getting my teeth cleaned…read morehere for several years now and have always felt welcome. Dr. Gickling always takes time to talk and feel more personal with you while doing a great job. I can honestly say it was very painless when he did a few extractions for me and I was very impressed since I expected it to hurt. Front staff is always chipper and willing to assist patents with any questions.

While I did not end up going to the office due to them being out of network for my insurance, Angie…read moreat the front desk was so incredibly kind. This office upholds integrity, clearly, because she wanted to make sure I knew what my insurance was going to cover before I even came in for service. She could have easily just had a "well that sucks for her" mindset, but Angie went above and beyond to make sure I was taken care of before I even walked in the door. If I switch insurance and they are in network, I will be booking with this office.

Terrible day due to hygenist attitude. Im 4 minutes away & they want to reschedule despite no one…read morethere because she gets off at 1 & a funeral prossession is preventing me from turning. I have always gotten excellent cate from Dr Brown but the lack of empathy flabbergasted me today. Until I hear ftom Dr. BROWN who i was told was out of office, I will decided if severing 30 yr patient history at tjis office

The staff was very welcoming and made me feel at ease. The doctor explained all of the work I…read moreneeded and answered all of my questions. The hygienist was very thorough with her exam and explained the severity of my gum condition. They were able to get all of my needed appointments scheduled and I left feeling like I was heard and taken care of.

This place is absolutely a joke!!! Stay far away from here , they are nothing but a money hungry…read morecompany. So just a recap of what I have been through. I had my first appointment at this location, about 3 months ago now, I needed a place where I could be seen asap, as I was having some tooth pain, so to start off they made me a treatment plan , and told me what the price of everything would be, with my insurance. I ended up getting quoted about 20,000 dollars, which I was like what the actual fuck. I ended up applying through a finance program, which the manager Jennifer , I felt like I was being pressured, and she was like"this is your mouth, and you only get one of them. After I applied, it was around 5,000 dollars. After I was approved, they were able to see me, I got a couple of fillings, and was told I needed a crown , so I was able to get a temp crown put in, and since this aspen is bit of a drive , I decided to stick with the location in Rockingham. After my crown came in, I had to return back to Monroe to have it put on, the day they did it, I told the dr. It felt a bit odd and a bit high , I then went on about my day. Then two weeks had an appointment at Rockingham, to get some fillings done , and a cleaning. I told them about tooth number 31 that had a crown on it, and how I was still having pain , hot and cold sensitivity , which they told me over and over was normal, couple of weeks went by, and I was still having pain, so I went back to have it looked at again , and was told it still looked fine. Finally I called them and told them this isn't normal , and I should not have to take ibuprofen every day just to ease the pain, they told me I had a balance of 1000 dollars , I needed to pay before being seen again, which obviously they care more about money than anything, they told me my insurance didn't cover the cleaning I had done , and something else, which i thought that was the reason I applied for the finance program, but whatever I finally got to see an endodontist , and he said it looks like the nerves under the crown is deteriorating, which aspen should 100 percent be , at fault for , there is no way in three months , that nerves would deteriorate like that , they should have recommended a root canal and then crown... and now all that money spent , just to now have it extracted... I will be talking to someone higher up. SAVE YOUR MONEY!! AND DON'T GO HERE!!!!!