I purchased basic blinds for my kitchen and living areas from Blinds & More.
At consultation, the rep, Shadi, shows up to the house with no samples of products to look at, which other reviews will also reflect. Shadi took measurements, and later I visited the showroom and ordered basic blinds.
At installation, the installer noticed the blinds were not fitting the windows correctly. Shadi came back out to the house to reverify her measurements. Turns out she never measured the top of the windows, just the middle and bottom. She had to redo measurements, and blamed the ill-fitting blinds on "my old house." My house is less than 40 years old. I told her it seemed to me that she should have measured at the top of the windows, and she rolled her eyes and took no ownership of the issue. I may not be a handyman, but I can tell you a good place to measure is WHERE THE HARDWARE WILL BE INSTALLED.
Then, while she was there, the installer noticed the top valances would not mount correctly on my window molding the way it was measured. They looked again at my molding, seemed absolutely baffled that the window molding was not flat, and I was told the valences will have to be reordered, and that they will not cover the top window molding completely. So now the window treatments are a different look than what was discussed at our initial consultation.
My installer showed up around 9am that day, and did not leave till after the situation was figured out at about 2:30. Absolute waste of my time at the fault of Blinds & More (not the installer).
Blinds and valances were reordered and installed several weeks later without incident. Why this couldn't have been done right the first time by a company whose sole business is window treatments, I have no idea. They maintain they did nothing wrong despite their obvious sloppy practices. I was given no discount for wasting an entire extra day on this, or for the man hours and time it took to pull apart my house to prepare for installation twice, or for the blinds not having the look that was initially discussed.
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