My review is from the owner/landlord's perspective: Kareem was very proactive when signing my…read moreproperty and eager to get it listed. His background check was thorough, and the tenants were responsible.
However, once signed, I had to constantly email, text, and call Kareem to get answers. The rent deposit was nearly always late, though the tenants maintained they sent the check on time. There were times when the rent deposit was less than the full amount, and I had to email and text Kareem after the fact to send me proof of repairs and receipts. At one point, the condo association had to have access to my unit at a very specific time window, with weeks of advance notice. I asked Kareem to be on site -- but no one was there, and I was charged a locksmith fee. (Which Kareem paid, but I still had to go through the hassle of intercepting the calls, getting the "bill due" notices from my association, telling Kareem he had to pay it, etc.).
With all of these issues, he is slow to answer texts, emails, and phone calls, and I often resorted to doing all three. Sometimes, I still never heard back from him.
The final straw was when my tenants gave notice -- I had no idea. As usual, I texted him to find out where the rent was that month, only to find out that they moved out weeks ago. Kareem claimed that he forwarded their email to me, but he "mistakenly" forwarded it to the wrong email address. (This is hard to do in Gmail with an established contact, but it happened to him anyway.) Even if this was an honest mistake, why was he not sending me other emails in the meantime about the status of the apartment, the security deposit, any repairs that needed to be done, or what he was doing to get it on the market? Why did he not check in with me about my plans for my property? He was days away from moving in a new tenant when I first learned that the old tenants had moved out.
Bottom line: he was more work than having to deal with tenants.
