Go get a second opinion. I had a chipped tooth and was convinced to get a crown by Dr. Panvelker…read morewhen I came in for a cleaning. Got it done and was nothing but issues. I was in a temporary from Sept. to Dec. because they had staffing issues and couldn't get me in for my permanent.I was in so much pain. Dr. Panvelker said it was infected. I got a second opinion and Dr. Criser said there was no present infection and that my temporary was not shaved correctly causing my actual tooth to show. I got the gap filled by prestwood and I eventually got my permanent on which made it better but it was still sensitive. Time passed and it ended up becoming painful. They kept wanting to refer me to get a root canal. I went and got a second opinion, found out my whole tooth is split in half. The tooth has to be completely removed. A root canal is not possible. Previously when I would come in due to pain, Dr. Panvelker kept saying "I told you it had the possibility of failing." With her being the professional, I don't know why she would allow the crown to be put on if it was more than likely going to fail. $800+ down the drain not even a year later.

Im fairly new to town and chose Dr. Poaps to treat an abscess. I was examined and antibiotics were…read moreprescribed. I started the process of having extractions a dentures. I received a quote. The antibiotics didn't work and I called the office to get more or different. She was off so her partner was asked if she could help me. She refused to prescribe me antibiotics and told me to go to urgent care. With that, I should have found another dentist. Maybe one who actually cares about her patients, but I didn't. When I was financially able to start the denture process I called for an updated quote and made an appointment. I went to the appointment and was told they had no record of that and Dr. Poaps was on maternity leave. The attitude was , oh well. In a medical or dental practice I would think someone who is expecting a child would arrange to have backup. Nothing was done to help me. You want good care, find another dental practice. If you get it here you are lucky.

I had a crown come off before this snow storm was going to hit. I still used my dentist back in MD…read more Called them and spoke to Heather. They got me in, fixed my crown, signed me up as a new patient and did not charge some outlandish "emergency" fee. I was in and out in less than 45 mins. Incredible. They were all great and I have a new dentist. Cannot thank them enough!

They take the time to get it perfect, making you look and feel great, not for just the short term…read morebut for as long as you need. Great people, great professionals.

Upon returning a few times now for cleanings I can say they have some new/updated equipment for…read moreteeth mapping/viewing that is state of the art. I still don't like the front desk reception process where they make you fill out forms even if you have no change to insurance. It seems like she picks & chooses who to hand this to. My cleaning I do somewhat look forward to because it is quick and my hygienist is a peach. Ashley will get you in and won't talk you ear off when you have dental equipment in your mouth. If you go enough times it grows on you.

Rough cleaning . Spoke of Money, Money, Money today. Sign a receipt to pay bill another to say the…read more$45 was paid. New policies and staff . Total unsatisfactory visit.

Staff was so so sweet and I didn't wait long. The entire appointment was a little long, but the…read moredental hygienist was super thorough with the cleaning and the dentist also thoroughly explained my xray to me when telling me all my options. They were super patient, it was nice and quiet, and they helped me through setting up my next appointments/consultations for root canal.

I have been asking to talk to the owner about this because this could be cause for a lawsuit or…read moretheir reputation can be tarnished being a fairly new practice and I have lived near here for a long time, but since I cannot get in contact with the owner about this manner I have to write a review. The dentist and the dental hygienists were very nice and professional, HOWEVER, the front office staff was horrible to me insinuating that I was trying to commit insurance fraud which is a FELONY. I have NEVER had anybody accuse me or insinuating anything illegal about me especially since my family and I are quite well known The receptionist and the front office manager (who both should know better if she was good at her job which she's not and should be punished or fired) condescendingly said, "Well here we follow the state law." What is she trying to imply that I don't?! That's insulting and a nasty and unprofessional to say to a patient who is new and you don't know at all. I have a reputation to uphold. Then the office manager continued to be very condescending and nasty to me and said in a suspicious, disrespectful questioning tone, "Is there a reason WHY you don't won't BlueCross Blue Shield being billed as primary?" I was taken aback and very shocked at how disrespected I was. I work for an insurance company and I have a background in management and if I ever treated a customer, patient, client, provider, etc. like this, my boss would have fired me for fear of a lawsuit of a defamation of character or at the very least get written up for abusive or argumentative language because of an office manager and receptionist who do not know how to talk to people. I work everyday where I have to tell callers that my company that I work for has to be billed as primary in order for their medical claims to be paid accordingly, but I speak respectfully and professionally and kindly tell the callers inquiring about their medical claims and how to bill to us and say, "I apologize, but we have to be the primary payers when you bill to us." The office manager, who is blocking me from talking to the owner recently (yes, he may be busy, but I haven't even received a voicemail message from here so here we are). I didn't ask nor wanted any dental coverage from my company that I could not opt out of because I already had dental coverage from Delta Dental Of SC (which I had for YEARS before this current job that I'm not going to have much longer) which I thought I could bill as primary, but the front staff could have been more respectful and addressed me better than insinuating something as serious as Insurance Fraud which is a felony. The front staff is making me question whether or not I want to continue being a patient at this facility because of their unprofessionalism and accusatory language against me and I'm not going to tolerate any disrespect again as a patient who should addressed more respectfully because dental work is not cheap in this country and I am paying a lot of money for a dental service, not for nasty attitudes or behavior all because I had Delta Dental Of SC for years and always had that insurance for years and this job is not permanent for me. I find it interesting the front office quickly to insinuate a felony crime against me over insurance had for years that I thought I could bill as primary. It makes me believe it's my skin complexion (I'm a Black Woman) and I would not surprised.

The treatment that I have had has been consistently great! All of the employees (well...there might…read morebe one or two "bad apples") are so sweet, knowledgeable, and eager to please. I highly recommend this place for all of your dental needs!

Wife went in twice for a repair to reglue a crown. Had to go in twice because first attempt lasted…read more20 minutes. Second attempt lasted 4 days. Paid 192 dollars and we wont be going back.

My 3 children and I have been patients at WFD for 10 years. From scheduling to billing, the staff…read moreis professional and helpful. Our hygienist has been gentle and loving to all three of my kids from the time they had their first visit to discussing braces with my almost teenager. Dr. Walters has an excellent demeanor when working with the kids, and this is especially true when working with emergency visits. One of my children is very active and has chipped her tooth often; Dr. Walters often works us in to fix her front teeth even when his office hours are over and it is inconvenient. He makes her feel at ease and brings a laugh through her initial tears. When working with children and with me as an adult, we have received excellent care. We are grateful for an office that works so seamlessly to provide our family's care.

From the owner: Walters & Smith Family Dentistry provides dentistry for children, teens, and adults serving…read moreLumberton and Robeson County, NC. Dr. Daniel Walters, Jr. and Dr. Steven Edward Smith offer general and cosmetic and family dentistry.

I have been seeing Dr.Szabo for the past 10 years and she is the best! Couldnt recommend anyone…read moremore professional. Her and her team: Amber and Megan always go above and beyond to make sure I am comfortable, considering I have dental anxiety. 10/10 recommend!

A wonderful staff and excellent care. I see Dr Szabo and she's incredible. Talks candidly and…read morehonestly about your teeth. Is up on the latest techniques and has an awesome bedside manner. Everyone I encounter at this practice is awesome. I highly recommend them.

I switched dental issue companies, and the new company would not honor out of network dentist. Had…read moreto find one in network. Bingo DR. Terry Smith, DMD. Folks he & his staff are worth the 25 minute drive from Florence. he does not keep you waiting, and his fees are reasonable. Even with the price of gas and travel time, you will be saving money and taking on a new patient was not an inconvenience to the staff. he does great work and it is effortless. had little to no pain, which has not been my experience with Florence dentists. If you're looking for a new dentist, seriouly consider this office.

I have been using this practice for many, many years. This is the best dental office I have ever…read moreused. Dr. Smith is the greatest. His office staff are really nice and helpful. I would recommend this practice o anyone.

I had an emergency when everyone was closed during.Covid . he was open got in the same day .got…read moretaken care of . an older, small town place with the experience to get the job done.

Amazingggg people , who do whatever they can to help you ! Drove 2 hours to get here and was very…read moremuch well taking care of ! Got 3 extractions done I was sooo terrified but dr builder was gentle , assuring & FAST I didn't even have time to cry lol thank yall so much !