I booked an appointment based on a new service Trina was offering which stated human hair would be added throughout the braid. We communicated about the appointment 3 weeks prior. I arrived and she didn't have any human hair, I showed her my appointment and her correspondence but Nevertheless we continued with the appointment since I had already taken off of work and prepared my hair. During the appointment she began coughing (with no mask or without covering her mouth) several times. She did this and cleared her throat profusely throughout the entire appointment without covering her mouth which aggravated me. I couldn't believe that a grown woman didn't have the decency or proper hygiene to simply cover her mouth, wear a mask, or call out if she was sick. Once she finished the back, she announced that she would be taking a break, which was fine. Since I didn't acknowledge her break she asked if I wanted to cancel my appointment, half way in...crazy right? Then she called me weird for not talking to her lol. At that point I could've lost it but I have too much to lose, I had to laugh at her! When she returned from her break, she began braiding the braids down and continued to yank my hair but apologized so I let it slide. Strike 2...after she finished my hair I didn't even look at it I was ready to leave before things went totally left. When I looked at my hair she did the front small instead of the extra small that I booked, obviously because she was upset at this point. She did the top 2 rows xs as if I wasn't going to see the huge parts in comparison. She's a good Braider but I personally will not return, too many red flags I will gladly take my money and business elsewhere. read more