I'm sorry to have to write this review, but Bless The Mess left me no choice.
I hired them to do a deep clean of my son's two-bedroom apartment while I was visiting from across the country. I explained to Suzanne (who I believe is the owner) that the place was in serious need of cleaning -- the bathroom was so dirty I couldn't even take a shower -- which is why I specifically booked a deep clean.
About an hour after the cleaner arrived, Suzanne called and said the cleaner she sent (Layla, or possibly Haim) reported there was black mold and that she would need special cleaner and extra scrubbing. The original deep clean was quoted at $295, but they said it would be an additional $150 because of the mold.
When I returned to the apartment, I was extremely disappointed. One of the bathtubs had not been cleaned at all, and the apartment was still very dusty in many areas. When I think of a deep clean, I expect someone to really get into the corners and thoroughly clean the space.
To make matters worse, when my son turned on his computer monitor, we discovered the screen was cracked.
The only thing that looked noticeably cleaned was the small kitchen floor, which was shiny.
I texted Suzanne a video showing the untouched bathtub, but unfortunately I never received a response. read more