I am a previous customer, but not a patient. I took a friend of mine here to get some dental work…read moredone a few years ago when she was pregnant, It was on MY dime and there was No Insurance so I was having to pay out of pocket. My friend wanted me to sit with her because she was scared and I was allowed to do that every time. I liked that the rooms were private rather than some of the usual "Galley" seating you see in other offices where everyone is getting worked on in the same room. I also liked that is wasn't a "Chain" with a dozen locations and rotating dentists, nor was it a Consortium, or Co-Op style office where there are 10 or 15 different dentists that also work out of 5-10 OTHER offices. Both those types of places are a total turn off to me and are best described as "Upsell Mills" where it is very difficult for a dentists BAD Rep to follow him and instead it is the office location that has to deal with the reviews. So THIS office was already making big points being family owned and having several dentists in the family working there.
My friend had three teeth pulled at different appointments.
Then at the third app it became obvious for her to have an upper denture made as well as the rest of her upper teeth removed. This was going to be pricey and I couldn't afford to get all that done. Well, the dentist knew the score, that I was trying to help someone out as best I could, so he decided to help ME out the best HE could and reduced the cost from $4300 to something much more manageable and as a bonus, the current cost of that third extraction would be put towards the cost of the denture. How cool is that ? So I went for it and borrowed $600 from a family member as well as pinged a couple credit cards pretty hard and got it done for her. She was in pain after and the Dr gave her something for pain as well as a refill for a few more days until it subsided.
From the front office to the back everyone was NON-judgmental, caring and compassionate towards my friend and made her feel comfortable even though she was extremely self conscious about going in to see a dentist in the first place. And the way I was treated after my mission became clear was absolutely Human! You will likely NOT find many Dentists willing to completely sacrifice Profit in order to do a kind thing for a total stranger who is trying to do a good deed for someone else.
Well fast forward 6 years and that same friends daughter, who Is now 6 yrs old and in my care, needs to get dental work done. so just out of curiosity & comparison, & the desire to find this little Princess the best possibility of a mild, painless as well as possibly FUN visit to the dentist I did extensive searching for Pediatric Dentists on the AZ AHCCCS website and copied every name that was within a 20 mile radius. From there I had to do web searches in order to connect Dentist names with Clinic names so I could search for reviews and I read Hundreds of reviews,
I came to the conclusion that there are just not many I am willing to gamble on. After major whittling down because of one thing or another in the negative. Be it too many locations (Chains), or too many Dentists in one office (Co-Op's or Consortiums), or dentists that work in way too many different places(Hit-N-Run), Places exposed as "Up-Sell Mills", Offices with Galley seating that work on 4 or More patients at a time in one room and in a hurry (Seen them likened to "Puppy Mills", OR Offices and dentists with too many bad reviews for a wide array of reasons from insane pricing, unnecessary work, Bad billing dept's, Rude Office staff, OR out right lying to patients about expensive treatments they never needed as told by 2n'd opinion Dentists, OR locations that were just too far away, etc, etc. In the end there were only 5 possibe dentists left on that long list as well as Protection Plus Dental Center for a just in case.
So I called the one that looked best by all accounts (Even though they have Galley seating" with a 5.0 star rating out of 5 with nearly 50 reviews and it would be a ONE MONTH Wait for a visit.
It couldn't wait that long since just last night the little girl started complaining of a toothache. I called Protection Plus Dental Center not even knowing if they had a Pediatric Dentist or not and they got her in to see Sabrina the pediatric dentist at 11:30am THE NEXT DAY !!!
so now, with my Curiosity totally CURED, I am going to be a return customer, just not a return patient LOL. BUT If I ever need my dentures replaced I will become a patient though.
I DO believe that Protection Plus Dental Center has to be one of THE most Underrated dental offices in all the valley and I chalk that up to a majority of their patients possibly not being registered on Yelp. Matter of fact, I had to register JUST to come and leave this review.
So give them a try and maybe come back to Yelp and leave a review of your own because they really deserve a bit of recognition.