In reference to Mr. George Naylor at Blank & Marcus: YES.
This guy was unbelievably knowledgeable and I have rarely been this impressed with any service in my life.
A motorcycle crashed into me head on and my brand new car (Not even the first oil change yet) was totaled. My back and neck are now also messed up, permanently. Harley Davidson Insurance offered us something stupid which would have left us responsible for ~$10k on the totaled vehicle as well as the medical. The worst part is that my insurance company (Geico) told me they were paying me nothing, because they are shiesty A-holes.
Mr. Naylor went after both insurance companies and got my vehicle paid for, and money for medical bills. Further, I had some awful chiropractor who I was seeing for my back who was less than honorable. Mr. Naylor was able to force him to bill insurance, and then get those bills reduced.
Finally, Mr. Naylor was willing to go after the other driver separately, but I said no. Dude was obviously having his own bad day, and I doubt he had that kind of money lying around. Really, it was Geico that was pissing me off and Mr. Naylor was able to get them to step up to their obligations.
Mr. Naylor was thoroughly familiar with the law and the medical aspect; so much so, that I would seriously and literally take his medical opinion over any doctor that I have seen since my accident. There were 4 different doctors who saw my MRI and they all had different opinions....
He also mentioned going after insurance companies that I would not have known were even an option, and he also informed me as to what insurance companies are required to pay, vs. what they make us believe and, therefore, actually do pay.
He always answered my emails within 24 hours and I have always felt like he was actually listening to me, and following up on what I wanted.
I could honestly go on and on about how very satisfied I am with this man but I will cap it off with this: This has been my best service experience in at least the last 20 years or so and very likely ever. read more