The online process to request service was very easy and convenient. You are able to explain what work you want done along with a date you would like to have them come to assess the job. I obtained what I assume is an automated response indicating they would be in touch. When I hadn't heard from them by the date I had requested I called, unsure at that point if they just planned to come or if my request was lost. The women I spoke with indicated the person who assesses jobs was out of the office but was expected to return between 12 and 1. She said she would speak with him and call me back that afternoon. Based on our conversation I thought we were targeting him to come the next day. I haven't heard anything further. My rating is based on this interaction. I think if the job was something they didn't want to do, too small, or couldn't do I should have been told that and not just left hanging. read more