Too bad I can't give a negative star. This is the worst company. Cheap, shoddily made clothing. A twinset I ordered, with snap closing, had defective snaps. I wrote them and said since it was defective I wanted all my money refunded. Oh sure, they said, just send it back. I did, with a copy of the email and a letter from me explaining the problem. In spite of all of the documentation, they only partially refunded me. Buyer beware! read more

Worst customer service would never ever shop there again people on the phone are totally rude catalog information is not accurate

Adding my low review of Blair. Ordered furniture covers and when they arrived they were totally a different color than in the catalog and online. They blamed my computer monitor! I never even took them out of the packaging since I could see they were wrong and returned them the next day. They kept $9.99 of my refund even though they said in a email they would refund my whole amount. What a small time move! I will NEVER buy anything from them again and told them so. They said they were sorry I was disappointed but never took blame as misrepresenting products. Stay away from them!! read more

My wife bought a dress and when it arrived it did not look like the dress in the catalog. She returned the item using the enclosed no postage necessary label. The dress was 22.99 and when my wife checked her credit card statement she noticed that 9.99 was deducted from the refund. When she called she was told that she was charged for return postage on the item. After complaining, the customer service rep agreed to refund the postage charge that one time, how nice! This is a very deceptive practice because most people will assume no postage necessary means just that, not that it will be postponed and taken of your credit due for the return. My wife will not be using this company in the future. read more

If I could give negative stars I would. Their customer service is outsourced. No one is helpful. I placed an order on November 28th and kept waiting to hear when it shipped; finally I emailed to inquire on the 10th of December and 2 days later got an email that nothing would ship until I call customer service to verify billing and shipping address. Interesting that no one reached out to me sooner. This is my second time ordering from and dealing with this company. Similar thing happened last time where it took 3 months from the time I placed my order until it was delivered. I won't do business with them ever again, that is a promise! read more

Worst company I have EVER dealt with for customer service. My father died 4 months ago and I cancelled his Blair credit card with 0 balance. Though I spoke with someone there who said they cancelled and 0 balance, I then got bill after that for annual fee. I called and they said OK send us death certificate and will 0 balance and close card. Once again got bill for multiple late payments and interest for the credit card annual fee. They are HORRIBLE. NEVER get a Blair card. read more

Have been trying to get the status on a back ordered item for two weeks and keep getting the same e-mail back that says the item is now available and will ship within four to eight business days. When I called this morning I got an Indian call center and was told the item was not in stock but would be within 30 days. So which is it? So far, no item, so I have to think it's not in stock. I ordered matching pieces with this item so it is rather disheartening waiting for an item that I'm afraid I'll never get. I had an experience like this last year with another mail order company trying to get a summer skirt that was back ordered until January. So I figure this will be the same with them. I'll get it when I don't need it. read more

I wouldn't do business with this company again. They offer a "free shipping rebate", but to get it they send you to a link to sign up for a 30-day free membership to freeshipping.com (you have to give your credit card) which will then charge you $87/year if you don't cancel within 30 days. read more

Buyer Beware - Going to cost you if you do not like what you ordered. I bought two pairs of shorts - cost with their mailing = $62.37. Bad fit - I returned them the next day in their envelope with their mailing return bar code. What was credited back to my card? - $39.99! - Called them. Very rude agent - (they must get quite a few similar calls) - rudely states "You have to pay our mailing cost of $12.99 plus the return cost of $9.99!" (For some reason its cheaper to return them than mail them.) They probably make their money on returns and not their merchandise. Stay Away!!!!! read more

We ordered over $500 in items (29 Items which supervisor said it was more than they could handle. We have been told three different times that order was shipped three different times. We were told if we refused order we would be lucky to see a refund anywhere in the near future. I tried cancelling order and all three times they said it was shipped so I couldn't cancel. They did not make the 4 - 8 business days to get order since it was not shipped until yesterday, if I can believe them this time. Customer service stinks. Highest you can talk to is supervisor who keeps saying sorry and making excuses. Our last order with this company. We don't deal with liars and lack of customer service. read more

mens mock sweater:paper thin,mock fell to my shouders. CHEAP,CHEAP,CHEAP. $10 to return 10.sweater

I am a long time, at least 25 years, customer of Blair/Irvine Park products. I believe that I have always gotten good bang for my buck, but a problem has arisen with their shipping policies which has been exacerbated by their outsourced customer service department in India. Allow me to explain. Instead of shipping directly with UPS, Blair is using SurePost, a combination of UPS and the local post office. They are saving some 30% on shipping this way without informing the consumer and while still collecting exorbitant shipping fees as compared to LL Bean (free), Amazon, Eddie Bauer, Lands' End, etc., in the case of this order, some 14% of the total. This method added three days to the delivery time, but decreased reliability immensely, as the New Rochelle, NY 10804, post office is notoriously unreliable. (I have complained up the ladder, including my congressman, to no avail). My most recent order, made on July 19, reached me on Aug. 2, at 4:20 PM, although it arrived at the post office on July 31. By the time it arrived, I no longer needed the package. I called customer service to complain. I spoke with four women on two occasions, one associate, two supervisors, and one manager. The first supervisor promised me a call-back which never occurred. They all struggled with English, but worse, could or would not explain the delivery process. They blamed the warehouse, the post office, UPS, but never enunciated nor explained the company policy. I told them that I was annoyed and wanted them to help me. They kept reading the "sorry for the inconvenience" apology script, but offered me nothing. When I pushed for a shipped fee ($19.95) refund, they quickly refused. Eventually, one women offered me $5, but never put the refund through. Another offered $3. These agents were insensitive, unsympathetic, culturally obtuse and patently unable to satisfy an American customer. I simply expected better. They will have to earn my continued patronage. read more

I ordered a dress to wear to my brother's 2/17 wedding on 12/29. It arrived without the necessary belt. I immediately returned it for an exchange after checking with customer service about having them just ship me the belt. Nope. So, I got the new dress today 8 days before I have to leave for wedding and no belt in new dress either. They suggested I order another dress and hope it came with a belt. I found a belt on another site that was $20. I asked Blair to split the cost with me 50/50. They would only give me $5. I had no choice but to take it. I am very ill with cancer and cannot get out to stores to purchase a new dress. It is too difficult even with someone with me. I would NEVER purchase from this company again. read more

I placed an order on 11/19. The package sat in their warehouse for 4 days pending shipment as confirmed by UPS. I emailed to see if I could upgrade shipping or otherwise cancel the order as the items hadn't left the warehouse yet and I needed them before thanksgiving. I was told no because the package had already shipped, which was false. I called in to see if I could upgrade shipping, which I was willing to pay for. Once again, I was told no. They said they could not alter shipping after the label had been created. I explained that UPS is capable of altering shipping even if the item is in transit as I make this call on behalf of customers in my business all the time. UPS simply needs the shipper to call in and alter the shipping method. They were unwilling to make the call. Instead, they told me to call UPS. I said I would, but that's not how it works. Despite my patience and politeness (I promise), one customer service agent even hung up on me. I will never shop with Blair again. I suggest shopping with a company who cares about their customers. read more

STAY AWAY FROM THIS COMPANY. Very poor way to do business. I tried to change an order within 15 minutes of placing it as I ordered the wrong size. Could not be done. The items had not been shipped yet, so there was no reason for their not being able to change the order. I was charged for shipping, I will pay to return the items. Waste of time and money. NEVER AGAIN! read more

do not use this company. the worst customer service i have ever experienced. i asked a simple question via email and received a total brush-off. no help, no confirmation, no refund, nothing. do not buy from this company. read more

BEWARE!! After ordering $20 worth of merchandise, without my approval they found a sneaky way to sign me up for their VIP program at $15 per month that posted for four months on my credit card before I noticed it! read more

do not shop blair. if you do shop blair, watch your charge account. i am being charged for my order but have two pending on my charge card. i want the two pending removed. kids in blair customer service only read their script.. blair does not allow customer to talk with coprorate staff. blair corporate has insulated themselves in an ivory tower to have no contact with customer. they only want our money. shop at blair at your own risk. read more

Bought from "Old Pueblo Traders", a division of Blair. Horrible customer service and return policy. Make sure you REALLY want the item BEFORE you purchase it, then think about it again. You may be sorry, as I am. read more

Blair used to be the best but over the last year, its the worst customer service by any online or by catalog clothing store. I needed clothes for a trip and the website claimed they were in-stock and then put the items on Backorder...I went to the online site again to see if they were listed as Backorder and the items were listed as In-stock. When I called the customer service rep tried to get me to buy something else. This is known as "bait and switch" which by the way is against the law. I will never recommend or do business with Blair ever again. Its so sad because at one time they were pretty good. Finally she told me they were going to charge me 9.99 because of the inconvenience they caused me because I don't need partial clothing and wanted to return the items they sent incomplete...Are you kidding me? read more

Is it possible to give this company less than 1 star? Ordered a bottle of perfume from them, when it arrived the receipt said the perfume that I ordered, but they had shipped a totally different perfume. Instructions with shipping said returns and exchanges must be returned with shipping of 9.99 paid by me. What!! I paid shipping to get this, now they want me to pay shipping to return it and pay shipping to get the correct order!! When I called customer service they said, that's right, so sorry! asked to speak to a supervisor, was sent to voice mail, called back four time with same results....when I did finally get a supervisor on the phone, I was again told, so sorry. When I asked the supervisor for the number for the corporate office she told me she didn't know it!! DO NOT DO BUSINESS WITH THIS COMPANY!!!! RIP YOU OFF!! read more

Blair has made unauthorized charges to my credit card for $14.97 for over a year. I have read many, many, many reviews from others who they have done the same to. I bought clothes from them from one of their stores: Bedford Fair. They told me I was a VIP and gave a one time discount. I continued to order clothes from them and somewhere they offered me a discount but started to charge my credit card $14.95 a month for over a year before I caught it. I got nothing for that charge, and it was a creative way to steal, was language was not clear. They are giving me back $89.00 of the over $200.00 they charges my card. This happened to others who shopped from one of their stores like Appleseed, Bedford Fair, Wintersilks. Giving a star bc have to check one. read more

Ordered some jeans from Blair. The quality was awful when they arrived. Cheap denim fabric and manufacturing from a third world country which led to a poor fit because they were also sewn and patterned wrongly. At $14.99 delivery to get 2 pairs of pants in a plastic bag the shipping is outrageous too. When you return items you immediately lose the shipping then they deduct $9.95 for the order so even if you return items they still make a huge profit for nothing. I only used them because they had a hard to find item. Stick with the big internet stores as their shipping and return policies are far superior! Stay far, far away from Blair. read more

I have used this company many times and have never had a problem until I tried to return a piece of clothing that was too large for a smaller size. They deucted 8.50 from the original price of the clothing and then credited my credit card with the remainder. They then charged me for the new piece of clothing at the regular price. I feel that this is a rip off and there should have been no charge as this was an out an out exchange for the same piece.of clothing except for the size. I will never shop at this store again. read more

My 88 year old mother has been harassed by this company and their "jewelry club". A monthly program where people sign up for a free piece of jewelry. the fine print reads that they are then going to receive monthly shipments and will be expected to pay with a BLAIR credit card. My mother has no recollection of EVER receiving the jewelry. Yet the monthly bills continued. And interest accumulated to over $250! Upon consulting a lawyer we were advised to contact Blair and the separate credit company and tell them we were not paying and why. We did this. However, we apparently couldn't control the badgering by Blair as I just discovered this woman (88 with memory issues) wrote them a check because they kept bothering her. Shame on you Blair. I challenge you to come to my mother's home and find one piece of your jewelry. read more

Terrible service. My item was returned by the post office-I asked for reshipment and there was no record of this! I had to rebuy items and one was not available! What a mess! I kept asking for a supervisor but apparently there was not one to talk with. Buyer beware! read more

so blair just awarded my mom the 2015 customer of the year award.....even though she passed away last year. i thought i got her off the mailing list completely when i took advantage of their web site's "live chat" feature and shamed the employee enough into stopping all mailings..... ....but i guess this confirms that blair has no shame. read more

If i could give this company NEGATIVE stars, i would. Last winter, my mother ordered 3 pr of underwear. She received a snap down sweatshirt. We contacted Blair to report their mistake. They insisted that before they would send her what she ordered, she had to return the sweatshirt - at HER expense. Uh, no, that's NOT how it works. (By LAW, a company cannot require you to return an item that you DID NOT purchase, much less insist that you pay for return shipping......all before sending out what you DID order.) But that's what Blair thinks. They continued to refuse to send her what she ordered. She told them to cancel the order and happily purchased underwear from Kohls. Blair did not take the charge off of her Blair Credit Card. We tried for months - even during mom's battle with throat cancer - to get this company to remove the charge for the item she never received. Mom died. They are STILL trying to charge her AND they're adding LATE fees. i've tried calling, talking, sending letters....all to no avail. This company continues to harass my mother - even months after she's passed - for payment on something that they NEVER DELIVERED. No amount of talking to them will get them to fix this. i wouldn't buy clothes from this company if it was that or go naked. They should be ashamed of themselves for what they put my mother through prior to her death and what they're continuing to put ME through as we grieve the loss of my mom. What a horrid, shameful company. If i had the resources, i'd sue them for what they've done. They deserve to pay - and pay dearly for the anguish my mother went through because of them. read more

.. Already contacted the BBB registered a complaint, notified the bank re: to said activity, notified the authorities to protect myself, acquired new credit card to stop Blair from taking more money out of my account, .....Blair has so far taken 66.00$ from my bank account for a $19.99 item....shame I had to get a new credit card to stop them ...I tried to talk to them to fix it but they informed me they can't fix or refund because they don't show that they took the money yet it's on my bank state,ent and the bank verified such charges from Blair read more

Ordered a dress with free return, dress was so thin and cheesy, used their return label and put in mail...easy. Dress was 26.99, credit card credited $18. After two days trying to reach customer service, representative said, you should have read the label closer. If you use label provided we charge $9 shipping! Very rude person in her tone and acted like she could not care less. Crappy product, crappy representatives and borders on thievery for their sneaky returns. Do not waste your money!! read more

Well let me tell u about these people,Don't buy from this company, Some how they will screw you,I order from them,Then send it back,They say i still owe them they are crazy!! How do i owe them,if i send it back? That is just so bad bad,And to make matter even worth they send me to credit collector,It's a very very bad company, read more

I have used Blair corporation several times, and the service was fine. But this time, I ordered a clothing item, a gift for someone's birthday to be shipped to another part of the US. I had to pay extra for 3 day service, and I agreed to it. But the package never arrived. Several days afterwards, I called. I only got a machine; it is not possible to get a customer service representative to talk with. So I called back to the ordering phone line. Although they had told me that the item WAS available, it was NOT. It was on back order! They never called to let me know that the item would not be shipped for ANOTHER MONTH! They lied. They never bothered to let me know if was on back order either by e-mail or by phone. I had told them how important it was that it arrive for the birthday. Had they been honest in the first place I could have ordered another item. Now it's too late. This is an example of very bad customer serviced. read more