If I could give Blair a big fat zero I would but you have to give it at least one star, they don't deserve that! I had to send back a return when they finally got it they process the return and to send back an even exchange and they charged my bank account. I already paid for the stuff and I'm paying for it a second time it's an Even freaking Exchange!!!!! the only thing I should have been charged for the shipping fee not the whole damn order. Now I have to wait at least five days to get my refund money back!! Their practice is unethical I will never ever ever order from them again and they Outsource not happy about that either. I had to ask to speak to somebody in the United States which is your right to do if you don't know that already. And like I said I will never never order from them again they are done! read more

I think it's time to divorce myself from Blair after many years of occasional buying mediocre clothing (I know going in what the quality is like but sometimes you just need that inexpensive item...). Their customer service leaves a lot to be desired. There is a definite language barrier on the phone, and their written correspondence leaves a lot to be desired. This time 'round, I purchased 4 pairs of "lounge" pants....very thin, which I figured, but I ordered one size, they sent me another. I returned them indicating they were either mismarked or simply the wrong items sent, and I was charged 9.99 to return them. Sending me the wrong merchandise should not cause a return fee. It was THEIR doing, not mine. My original purchase was $95.61, and when they refunded me, they deducted $25. I wrote and asked them about this, and they said they "NEVER" refund return shipping fees. I wrote back asking them to itemize the $25 deduction; even after I absorbed the $9.99 as a loss, why the difference of $15? They had no answer but they did credit back the $15. This is unacceptable that a customer should have to monitor this so closely. This isn't the first time it's happened, but believe me, it's the last. Where's that "zero" star rating?? read more

I have no idea of the quality of the clothing that we received. what I do know is it was made in China. When we order the clothing the website said that it was a US manufacturer. When I called up to check on my order I ask are the clothes made in the US? I was assured that yes these are United States made. I received the clothing and it said made in China all over it. A liar will steal and a thief will lie. Blair has stolen our money, and our trust in this company. read more

My 90 year old Mother has been a catalogue customer of Blair for at least 20 years and has used her account she has with them. She recently placed an order with them. After the order had not been delivered by the date they said it would be some rude kid and told her she had to send a check or pay with a credit card or they couldnt send it. She told him just to cancel the order because he was so rude. He didnt try to save the order of check her history. Guess what? We have already tole 4 of her friends who order them what happened so 5 customers they lost!!! read more

I bought 2 fleece snap front robes through the mail. They're terrible. The site says they have 2 thousand plus reviews, but there is no place to add a review. Too bad, because few people will see it here. I ordered PS, but the sleeve length is the only thing petite. The pockets are mid thigh, and the shoulders hang 2 inches off the shoulder. The side seems curve near the bottom giving them an altogether ugly look. read more

There are some companies that place customer satisfaction and generating long term loyalty at the top of the priority list, and there are others that choose to place protecting the profit margin on each sale even at the cost of customer satisfaction. Blair is clearly in the later group. The charge a $9.99 for return shipping (an amount that at USPS rates makes this a profit center for them) and use a special zip code that does not allow you to affix your own postage (as reported by usps.com when I tried to look up a rate to do my own shipping back to them). My wife unfortunately likes their stuff, but I am trying to wean her on to a company that values customer loyalty and not one that sees each customer as a chicken to be plucked today at any cost to their reputation. read more

Sizes are VERY inconsistent. Ordered two large shirts...one was too BIG, the other too SMALL. I was still charged $9.99 to return the items. I contacted Customer Service with no success. Wish I could figure out how to stop receiving all those catalogs every week. read more

I placed an order for 4 items, they immediately sent me a confirmation of the order. The confirmation showed one shirt had the wrong size listed and I immediately emailed back customer service. They emailed me back and said the order process is automated and there is nothing they can do about it other then wait for the wrong item to ship and then for me to return it (for an extra $10 shipping fee). This is horrible customer service! I will NEVER deal with these arrogant SOB's again! read more

I miss this place. I wish they hadn't closed their local outlet. I think I am going to take a vacation just to drive to DuBois. But I went on line and ordered a bunch of stuff. It's cheap, and the quality is good, and it's made right here in Pennsylvania. read more

I'd give them less than one star if I could. Clothes shrink and pill. I returned an outfit because it was made incorrectly and they tried to charge shipping. Their Customer Service Lady charged me nearly $15 which was full price for a clearance top that should have been $4.00. I have had problem after problem. I was supposed to have been contacted by a Supervisor to return many items and I am still waiting after more than a month. Sizing is all over the place. I will never buy another item from Blair. I will probably just donate the box full of items that they were supposed to take back. An education is expensive. Buyer beware! read more

They have to poorest customer service of any company around. They are extremely slow with shipping also. When you order an item, it will say it is in stock but it is not and it may take up to a month or more to get it. Trying and talk to the rude customer service people is a joke. All they want to do is read off of a script and argue with you. If you buy, use PayPal as it is easy to get your money back when Blair fails to ship an order. These folks are a joke, and I won't be doing business with them again. If I could give them no stars, I would. read more

Well I never been actually to the store . But I love shopping on there catalogs or online . I have a parka jacket office attire clothes from Blair , vest from Blair and slacks from Blair and summer garments from Blair .and I'm glad I bought this parka jacket . It keeps me very warm during the winter months . There sale Female , Male , Kids Garments and small selection of Electronics in there catalog . Keep on doing your thing Blair you guys make good quality clothes read more

Recently ordered a pair of curtains from this website, only to be sent the wrong color item. Upon calling customer service, their own representative mentioned it being a clear mistake and wanting us to send the product back as an exchange. When the item arrived, they not only charged us and took more then half of the order's amount to ship it back for their own mistake but also drew some of the money towards credit that was never agreed upon. This purchase will definitely mean the lose of another customer... read more

The clothing is mediocre at best but the worst part if you are not careful when you pay for an order they will sign you up for some VIP PLUS and charge you $15 bucks a month. I will not ever order from them again read more

Worst company I've ever dealt with! O ordered many shirts from them, and one looked like it would be my favorite. All the shirts were delivered with the exception of "my favorite". After numerous phone calls and Blair excuses, I was told MONTHS LATER that the shirt was out of stock! They lied to me for months. I canceled this company and their catalogues---but the catalogues kept being delivered. Unfortunately, I decided to give them another chance and ordered from them again. This time the complete order was delivered. Since this Covid debacle, the USPS was relaying to all customers to experience delays in deliveries. I sent a check, full amount, and the check was cashed in my bank. (Supposedly a day or two after the due date.) Yesterday I received a late fee bill!! My check to six days (Florida to Texas--their bill took 11 days to arrive). Delays from the USPS is okay for Blair, but not for their clients. The woman I spoke to in billing was not nice, even speaking elementary logic to her. Well, I'm finally done with Blair. They have instructions that I NEVER WANT TO SEE ANOTHER CATALOGUE AGAIN!!! I will be sharing the Blair story on social media, and everyone else. The CEO should be ashamed of his company....if he even knows or cares, what's going on. Shel S. read more

Ordered two shirts from the Appleseeds website... what arrived after TOO many days and a ridiculous shipping fee,were two poorly made shirts, stitching around the sleeves was uneven, they were so short the bottom was above my waist level.....nothing like the pictures and description on their site.... I had to return them ...at another ridiculous return shipping fee .... then wait another ten days to get my refund .. my fault for choosing this company I should have researched them and their reviews ...don't make the mistake I made ..read their reviews! One star is a high rating ... read more

I ordered 2 dresses not realizing it takes 4-8 days to ship. After the third day of receiving no shipping information I contacted them to find out what was going on they informed me of the above . At this point I asked them to cancel the order as I wouldn't have time once received to get them hemmed . I received this message back: We apologize, however, we are unable to cancel your order as requested. Our records indicate that your order has been processed and should ship soon. Our standard delivery is four to eight business days from the order date. There will be return instructions included in the package if you need to return or exchange. We apologize for the inconvenience. Sincerely, Blair When I responded it HASN'T SHIPPED YET....CANCEL they refused and told me I would have to return it once received, by the time I send it back it will cost me as much as the dresses. I DO NOT RECOMMEND THIS BUSINESS TO ANYONE PLEASE STAY AWAY. I only wish I had read the reviews before ordering read more

I've purchased several articles of clothing from Blair. Their catalogs and website are so enticing, especially when they have sales. Unfortunately, their website and catalogs do not accurately reflect the clothing size. Although they readily accept merchandise returns, customers lose the shipping cost each time. After complaining that their merchandise was being returned solely because their sizing charts were grossly incorrect, skirts literally so large that they dropped to the floor, I was told that a customer who uses their return label will be incurring the 9.99 shipping cost. When explaining to customer service that I would have been keeping the items had they been reflective of their advertising, they simply repeated their company's return mantra. It is unfortunate that this is how they treat their customers. I won't be shopping with any of the Blair companies again. Buyer beware. read more

Bait and Switch! I was jacket shopping, and somehow they got wind of it from the google search engine and I got pop up ads. Went to the site with 50% off clearance items and free shipping. I found a jacket, PJs, 2 sweaters and 2 tops and ordered them. Paid via paypal. Order went through just fine. Later got an email that all items except for the 2 tops were out of stock. The tops useless to me without sweaters. No luck canceling order. I doubt that the other items were ever available. They corrected paypal payment after I contacted customer service via email. So, I'm stuck with 2 stupid tops I don't want - will donate to Salvation Army, as I don't want a reminder of dealing with this con job company. read more

STAY AWAY FROM THIS COMPANY AND THEIR SHITTY CUSTOMER SERVICE!!!! Because my mom is old school and doesn't know how to use internet ordering, I ordered 2 skirts on her behalf. I initially selected the wrong size but noticed the mistake and edited the cart. I proceeded with the order and was about to check out when I noticed the wrong size was displayed again. I thought it was weird but figured maybe I didn't hit save or something. So I changed to the right size again and received the "cart updated" message. Lo and behold, upon submitting my order the confirmation email had the wrong size that I'd changed TWICE. I immediately tried to contact customer service by phone but they are closed weekends (this was early Sunday morning) so I sent an email. Having received no response by early Monday afternoon, I called to have the order fixed. I explained everything that happened to the phone rep and she refused to do anything. She said the order was too far into the shipping process to be changed or cancelled and that my mom would just have to wait to receive the wrong items and send them back for an exchange. The phone call took place no later than 1 pm on Monday. The skirts did not ship until Saturday. How the holy fuck were they too far into the shipping process to correct the issue that was due to THEIR crummy website? I have never been so pissed off with a company's customer service. Please avoid Blair and spend your money with a company that appreciates your business! read more

Do not buy the Adjust-A-Band mens pants. I have purchased several pair over the last two years only to find that the elasticity fails completely. The result is a gaping patch of the white pocket material of the pocket protrudes out on each side appearing that it is torn. They are completely unwearable. I am sure many others are experiencing the same problem. I have written several Email complaints to Blair, but they have gone unanswered. So far, I have discarded three of the six or more pairs that I have purchased. I am expecting the others to fail soon. read more

A few months ago I purchased a set of men's pajamas. The pants were much too tight, and the band could not be adjusted. I contacted customer service. CS sent instructions on their return policy. I mailed the pajamas back to Blair with a request that they replace the pajamas at no charge. To date I have not had any response from Blair. I will never purchase anything from Blair in the future. - Samuel S. read more

I ordered boots one month ago; they arrived yesterday, but not the footwear I ordered. I will never shop here again - a huge waste of my time. read more

This Company is terrible! I made the mistake of purchasing a pair of womens sweat pants that arrived to me damaged. Blair refused to refund one penny of my purchase! Their customer service is antiquated and out of touch with the reality of todays consumer. I am a senior who can't drive due to a disability yet Blair insisted that I return this junk and they would inspect it and determine if I deserved a refund?? So regretful that I did business with these people because I had a few reservations about the company. Looks like they proved me right! read more

BEWARE OF BLAIR~~ They Keep losing, charging, & canceling my Same order over & over, almost like no one is paying attention or even cares, Keep getting notices that my order is shipped, then cancelled, then amount is refunded, then same amount is charged again, to my Paypal Account, Then refunded again Almost like a Shell game This process has happened & on going for 3 times in a row on the exact same Merchandise ( The Same Two Pieces) from almost over a MONTH ago. As of today's date I have not received anything. I have contacted Paypal today to investigate this activity, since I have AGAIN!!! been charged for Merchandise that was never delivered. Stick with Jos Banks or Chico's for reliable clothing source, unless you just like Headaches & Accounting Problems. One of the Very Worst Experiences I've had in buying Clothing in over 50 years of doing so by mail. AMEN! read more

How they have a zip code that does not allow a person to pay for return postage is crazy. Not happy with this company !!

Great products at reasonable prices but, and it's a big but, extraordinarily LONG shipping times. I've ordered twice and both orders took in excess of two weeks for delivery. I WON'T BE ORDERING FROM THEM AGAIN. No reason for such slow shipping for in stock merchandise. So long Blair. read more

If I could give them 0 stars right now I would. I have tried to contact their Customer Service online 3 times in the past 2 weeks and have been unable to receive a reply. It has come back 2 times as undeliverable or marked as spam. I guess they don't want to recognize the subject line that says Bad Customer Service. I wanted to return a pair of women's pants which were not the color as described. Their shipping fee to send it back is $9.99 which seems extremely high especially since the pants were $21! I'm tempted to return the whole order and end my buying anything more from them. read more

I ordered a sweatsuit for a total of $28.47 at the beginning of August. When it arrived it did not fit so I returned it for another size. They did not have that size either. Now they will only refund $11.07. When I asked why they told me that is the charge for using their return label. I was basically told "too bad". Beware, do not use this company..... read more

ordered 7 pair or elastic waist cargo shorts for my son....they took the amount of the order out of my checking account twice for days....they have finally released it now I asked to cancel the order days ago and they told me they could not. will never ever do business again with this company. read more

I ordered a fleece robe for my mother who lives in a nursing home. I haven't seen such a poor quality garment in a very long time. The inside supposed fleece lining pills so badly that it filled up the dryer vent, 3 times. Washing did not eliminate the problem. This garment is unwearable, and the company policy deducts $9.99 from the return, making it pointless to return this rag. I have learned my lesson, this company lies about the quality of their products and fails to stand behind them. read more

I ordered a mans jacket in January and paid for it with a VISA gift card. It arrived but was way too big. I immediately returned it for an exchange for a smaller size, and then I waited. First call to customer service, I was told to be patient for another week. Second call I was informed they had to wait until the returned coat was received and processed. Third call, I was told the credit card was denied. For what, this is an exchange? BLAIR charged the gift card a total of $129.99 for a $39.99 coat before finally correcting the transactions and shipping the coat. It arrived on March 12th. I will never do business with these idiots again! read more

I really should've checked the reviews before ordering from these folks. First time order, they immediately screw up by sending it to the other side of the country. Hard to get through to customer service. Be warned: Take your business elsewhere! read more

I called to request a catalog for my 93-year old, ailing father-in-law. Since he does not live with me, Blair would NOT send a catalog to his address without speaking to him personally! I called from my home, and he was not here (he rarely leaves his house anymore). As I said, he is not in good health and can't spend enough time on the phone to request his own catalog. All I asked for was a catalog - to give business to this company! I guess they don't want another order, as I wouldn't order anything from them even if the items were free! Another thing - their customer service is outsourced, so it's very hard to understand the agents taking your call. Terrible company with a terrible policy! read more

If it was possible to give the no stars I would! I placed an order on March 25th for clothes for my mom who is a nursing home. Every time I checked the status of the order it said processing. After 3 weeks I called to find out why it had not been processed. The response I got was the credit card could not be processed. Knowing the card is absolutely fine I asked why I was not notified if there was a problem rather than let I keep showing as "processing". There was no explanation for that. I explained there was nothing wrong with the card and they offered to process the order again. I was told the card was excepted and I would receive the order in 8 to 10 business days. That was 3 days ago. Today I receive an email telling me that they could not get authorization for the card. I called the bank and the bank assured me that the authorization was given on the card. I again called Blair and said that the bank approved the purchase and I was told that it had not been because the billing and mailing address were not the same. I told them it was the same and suddenly I was told That my order would be shipped in 8 to 10 business days. So now I have been waiting for these clothes to arrive since March 25th and it is going to take another 8 to 10 business days, and that is if there are no more problems. I emailed the company to tell about the problems I was having and got a curt "sorry we will notify the proper department" Obviously there is a lot of room for improvement in this company!!! read more

My rating would be minus ten stars if possible. I have been buying from New Process/Blair since the 1950's. I ordered three shirts on 8/13/2020 and they have screwed around since then and on 9/1/2020 I checked my online order and it was still showing "in process" yet their site shows shipping takes 6-8 business days, not the almost 3 weeks I have waited. They have my number which they claim will be called if there is a problem. I got no call. I have tried to change my billing address several times and their site will not allow me. It shows a billing address I have not lived at for many years before obtaining the credit card I used from a new bank. The idiot I spoke to blamed the bank. IMPOSSIBLE, as I did not have that bank or card until after I left that address. The so called customer service idiot kept saying she was not the bank and could not change it. She had no answer for anything I asked her. She constantly ramble on talking over me even when I started speaking first. If I were her boss she would be immediately terminated! Customer service people are supposed to serve the customer, not piss them off at every turn. She is a text book example of how a customer service person should not act !!!! So I learned nothing about my order, am still unable to change my billing address as all she did was keep saying she was not the bank. Without the correct billing address for that card the bank may not approve the charge. I could not find out when or if my order would ever be shipped. Why their site does not allow customers to change their personal information or anything else of value. ALL I learned was how this misplaced jerk got hired for a position she had no skill, ability, temperament, demeanor or aptitude for. Talk about one person destroying an over 60 YEAR customer relationship with a company. Do yourselves a favor and find a responsive company to do business with. Blair is no longer that business!!!!!!!!!!!!!! read more

Blair approved my mother for a credit card while she is in a nursing home! She is mentally disabled, and does not have the funds or financial responsibility to use a credit card, and I don't understand how you were able to let her already start purchasing items with her new "card." She doesn't pay her bills. I do, and because she is on Medicaid there is very little left over at the end of the month. I've ordered items for her from Blair before, and been really turned off by the aggressive up-selling. Now I have even less reason to use your services. Good luck getting the bill paid! I would give ZERO stars if I could get this published without one. read more

I am handicapped and it's hard for me to go out and shop. I've bought a good deal of my clothes for myself and my mother from Blair and their other brands and spent several thousand dollars, but no more. All over a $10 dispute. I received a rewards coupon with my last bill. It didn't say how much it was. I found a shrug I wanted for $19.99 and punched in the code on the coupon at checkout. It came up $19.99 off and free shipping so I owed $0. I have a screen shot of the transaction. The next day I received an email from them saying I owed $10 if I wanted the shrug because the coupon was only worth $10. I had thrown the coupon away since I had the screen shot of owing $0 and still have it. I called them and they refused to budge so I contacted the Ohio AG. After about a month someone from Blair wrote the AG and said they would not honor the original transaction (I have the letter) so I'm not going to do business with them any more. All their catalogs will be going in the trash. What business wants to lose a customer over $10? This one I guess. Can you imagine what would happen if Kohl,s, Amazon, BBB JCP etc honored a coupon and then the next day emailed you and said we made a mistake and we're taking the coupon back? SMH Unbelievable. read more

Wish I had read the reviews before placing orders. I have placed 2 orders with Blair and now had to call 3 times because the items don't ship - Blair says they shipped 2 days ago but UPS still doesn't have it. Blair promises delivery within 4-8 days but 5 days have passed and there is no movement on the shipments. Even though UPS still doesn't have the shipment, Blair cannot cancel the order. The first order never processed; after week and a half, Blair said they would overnight the order; all items were marked in stock. Part arrived 3 days later and the second half of the order arrived two weeks later. To make matters worse, one of the shirts from my first order is marked cotton on the website and it really a polyester blend on the tag. With so many options with superior customer service, why waste the time messing around with this mess? read more

I've been following up on an order placed through Blair 3 weeks ago that was never received. Every single time customer service is called they continue to provide the same tracking number that shows the item was never received to UPS yet. Blair says that it's not their problem and to wait 30 days for a refund. What a scam of a company! I am appalled at the response or lack of response given each and every time. How is it that UPS hasn't received the package 3 weeks after the order was placed and money was charged. Well customer service will only help you if you agree to pay 2$ more for a protection plan. What kinda hoax is this company? Back far away and save all of your paperwork for the debt collectors you will be fighting with if you order from this company!!!!!! read more