Jason was thorough and so nice. He gave us a good tutorial on our furnace oven and fireplace which…read morehelped us so much as new homeowners. He whistles while he cleans, a true Mary Poppin's chimney man. ;-P

So in the battle between my covered-in-ice driveway and Jay, the driveway unfortunately won. His…read morevehicle did not make it up to my house and we wound up calling AAA to pull him down the hill safely. But despite this 3 hour scary snafu, Jay remained incredibly patient, kind, considerate and professional throughout that ordeal. Once it was finally handled he got right to work on my wood stove and did an excellent job with that too! 5 Stars are not enough in my opinion!!

I have called this company numerous times for my Adirondack property and they always arrive in a…read moretimely manner with all the right equipment to get the job done fast and professional. I have used them for chimney, fireplace, wood stoves, tree removal and brush cutting.

From the owner: We are a full service chimney service and tree removal companyread more

Joe, in the sales department, was very helpful and instrumental in helping me solve a stove parts…read moremystery. His communication skills are excellent, and I wanted to commend him for assisting with my problem. It was in regard to an older stove, and he could have dismissed me as a customer. Instead, I will be buying my next stove from him in the future. Thank you!

Sales associate Jennifer could not have been nicer in helping me locate a fan for my now-obsolete…read moreVermont Castings WinterWarm wood burning fireplace insert! I have used this company before for new parts to my 25 year old plus Vermont Castings insert which are of high, sound quality. Their shipping options are very user-friendly, too. Thank YOU Jennifer!

Completely unethical business. DO NOT DO BUSINESS WITH THESE PEOPLE…read more They did a faulty job installing a wood stove, would not come back and fix it and stopped answering our calls. Literally resulting in a chimmney fire!!!!! We could have been killed. Our house could have burned down!!! Several other companies came and ALL agreed this was a faulty job. I should have read the reviews.

If you want a hassle, run around, complete disrespect of your time, zero communication and a…read moremigraine this is the business for you! I should have known from the start with a rather incompetent salesperson who i had to literally help along the way asking for lead times, dimensions, even constantly calling to track her down to pay her. (What salesperson doesn't jump on a payment?!) Our install and maintenance was scheduled 10/19. An hour before our appointment we were called and informed our hearth pad was not in yet. Fast forward to today, our appointment was scheduled for 2pm. We called the store constantly for info, all going to voicemail. Finally, an hour past our appointment time we get told "they should be on their way or will be soon but we'll call and check and WILL CALL YOU RIGHT BACK". 2 hours past our appointment time, no call back, and I've constantly called again for answers and everything is going to voicemail. The guy doing the service did finally call and is more than willing to still come and do the work for us today. And this is the abbreviated version. It has been nothing but voicemails, no call backs, zero respect for anyone's time, just a living nightmare. Maybe they are suffering growing pains. All these 5 star reviews didn't come from nowhere. But hire more staff, train them properly, and for the love of God COMMUNICATE. ****ADDING to share that after our install on the way out the delivery guys backed over our brand new septic system leaving huge ruts for us to repair. We were so frustrated with the situation we just spent half a day raking them out ourselves. We were informed by the delivery staff to wait for a phone call from the store for our final bill. TWO MONTHS LATER on 1/2 we finally received one phone call and one email with our final bill. Which they back dated to 12/2. For service on 11/2. We called once again repeatedly to pay, but nobody answers the phone. Then we get notified that if we don't pay immediately we'll be responsible for finance charges. We did finally get a phone call back, and not from a Manger or Owner as we requested. Just the original sales person. When I brought up any of our concerns they were just dismissed. Basically give us our money and shut up. I was more than willing to have a civil conversation about how our experience went. There is no denying this is not the way a business should be run. I would have loved an opportunity to discuss where they fell short. What could be done to improve the process for other customers. They simply don't care, have no interest in making anything right, and see customers as a nuisance. It's been a long time since I have been so utterly disappointed in a business.

Quality work, pleasure to work with. Best guys around. Highly recommend anyone to use them for…read moremasonry work.

From the owner: We are a full service and insured masonry contractor. read more

Nicest people! Very trustworthy and feel safe starting a fire in my wood burning stove after just…read moremoving to the area . Prices are fair as well

They showed up on schedule. Service person was friendly and cooperative. He fixed a problem with…read morethe baffle which was preventing the chimney from drawing properly and did the cleaning. Work was completed quickly leaving no mess. Charges were as quoted when I made the appointment. I would certainly recommend the firm.

Tyler and his team came to help us resurface and level the concrete floor in our shed that had sunk…read moreover the decades. They did a great job! He was very communicative, and paid a lot of attention to detail to every part of the project pieces. He detailed everything that needed to happen and had many thoughtful touches like going to two stores to try and get the color we wanted for the final paint. We'll definitely have Tyler back for our masonry projects.

From the owner: We are a family run business and we strive for excellence, and take pride in our work. I have been…read morein this industry for 6 years, and I absolutely love it. We will service any unit, we will sweep any chimney. We do rebuilds, tuck-pointing, liners, and fireplace restorations. We also do Landscaping, hardscaping, retaining walls, garden beds. We are capable of doing whatever work you need done. Your wish is my command, as they say. Our goal is to make you happy and satisfied. So give us a call and make all your worries go away.

Quick, clean and professional. Did a wonderful job cleaning…read moremy stove, chimney and even spruced up my WS pipe. I had loose flashing and a hole in my cap and the even fixed that.

They came out and looked at the space I had recommended and stove that would work for my home…read more Couldn't have been nicer and more informative. The guys who came and installed it worked in the pouring rain with no complaints. They were knowledgeable and helpful and went above and beyond what I expected. Will definitely use them again when I need a new pellets stove. Can't say how happy I am with the service before and since I bought a woodstove from them. Five stars for sure.

Have helped us out when others couldn't due to timing or abilty to get parts Nate has been great!read more

We found our approach to the store most positively handled, despite not actually buying a wood…read morestove from them. We had contacted them about a floor model and Bob the owner took time to chat with us and explain many things about wood stoves and way they are sold in the US. Coming originally from the UK, we found the US approach to marketing and pricing very different. We eventually decided the stove we were looking at was not the one for us, and also it made sense to contact a dealer nearer to our home in Woodstock. Bob never gave us the impression of feeling that we were wasting his time and is to be commended on his personal approach and also speedy e-mail correspondence. We highly recommend this store.