Dr Vincent has been my doctor since I was a very young child except for a few years I had moved out…read moreof state. Recently I was in the hospital due to my eye being swollen shut. We are not sure why it happened. Just woke up that way one morning. When I was released from the hospital the swelling had gone down to when could atleast see out it. However the hospital wanted me to see my eye doctor. So I made an appointment when I went in and was asked about my different diagnosis I had I told him I was recently diagnosed with stage 4 lung and bone cancer and was a full blown dialysis patient. He did NOT even exam my eyes that now are both swelling and are causing headaches. He claims it's be cause I needed to go to dialysis. Ok I knew I didn't that there is more going on. As suspected I didn't need to go to Dialysis. My eyes are still just as big after dialysis as before. I would NOT RECOMMEND DR VINCENT OR DR THOMPSON. Dr Thompson is alway a hour or more behind and rude as can be. This group is not worth putting yourself or love ones through the pain or trouble. In my opinion they treat terminally ill and elderly horribly and should NOT BE ALLOWED TO PRACTICE

First of all my son's appt was for 2pm. We arrived at 1:50pm and my son's name wasn't called to…read moreback until 2:30pm and again we waited. The doctor didn't enter the room until 3:45pm...a TWO hour for a 5 minute exam. I DO NOT RECOMMEND this place. I'm one and done and WILL NOT return again. Everyone that came in after my son was called to back first... I wonder why?

I have been a customer over 10 years, but unfortunately I had to leave because hey did not take my…read morenew insurance. Fast forward to today. I made an appointment 2 weeks ago, then I get a call the day before my appointment to say they did not accept my insurance. The lady took a tone when I asked her why would she wait until the day before to check my insurance? When they used to check the day you set the appointment. Mind you, one of my coworkers is also a customer and her insurance is accepted, which is the same as mine. Dr.Khong is a good doctor, however his support stall need to be reworked. This is a bad reflection on his practice. I wish I didn't have to give 1 star to write this review. Do better!!

I was going to a place (within my network) on Barataria Blvd. for years. Not only did the office…read moreactually stink but their receptionist was the most rude woman I have ever encountered ... every single time. I don't know why I went there for so long. I did a little research and saw that Dr. Khong was one of my options so I made the switch. If you are looking for a no-nonsense eye doctor that will take his time with you, go here. Dr. Khong is really nice and trustworthy. His staff are ridiculously friendly and seem like a big happy family. It is so rare to see staff like that these days. I lost my prescription and the receptionist promptly answered the phone and faxed it to me. These folks actually value your business. Customer for life. Thank y'all so much. It's not the most beautiful store front or a St. Charles Vision type of experience if that is what you're going for.

They squeezed me in on an appointment very last minute and were incredibly helpful throughout the…read moreentire experience. They helped me locate the exact frames I wanted, and even fixed and tightened my broken glasses (that were no longer under warranty) completely free of charge. Will definitely return here for my next pair!

I have been a loyal customer of America's Best (AB) for years. Throughout those years, I've spent…read morethousands of dollars on exams, eyeglasses, and contacts. Just recently, I logged into my AB account to obtain my prescription in my patient portal; however, the current prescription had not been updated since my last exam. In needing new contacts, I reached out to my store requesting that my patient portal be updated with my most recent prescription. I was informed that the store does not update the portal and was instead given an 800 number to call for my request. I called the number several separate times and spoke to several customer service reps who all spouted the same story. They too do not update the patient portal. Hmmm...and I guess the elves responsible for it have been far too busy helping the shoemaker, huh? I was informed that the only way the portal could be updated is by placing an online order through AB. Then and only then would my prescription be updated. I kindly let the rep know that I do not wish to purchase contacts through AB but through another site; however, I'll need a valid, unexpired prescription in order to do so. The response I received was to call my store back and request that my portal be updated. I guess I could go back and forth between calling my store and the 800 number, but I have better things to do...such as watching grass grow. I find it hard to phantom that NO ONE at AB can update a patient portal. Not only is that request inconceivable, but I was further told that they cannot email me my prescription due to HIPAA laws. I could, however, obtain my prescription via fax. First of all, the speal about violating HIPAA laws is a bold-faced lie: Sending PHI via unencrypted email does not violate HIPAA, but businesses must take reasonable steps to ensure patients understand and acknowledge the risk of unsecured email transmission. The OCR provided this guidance because they want patients to be able to easily receive their PHI in accordance with their "right to access" their PHI. This means if a patient requests their records be delivered via unencrypted email, the business must comply with the request, but only after assurance from the patient that they understand the risk of unsecured email. Denying a patient their access request be sent via unsecured email could mean an OCR complaint. Further, what year are we living in? Who still actually has access to a fax machine? Perhaps at the office? It makes absolute perfect sense to me that my prescription can be faxed to a fax machine that all of my colleagues have access to; however, emailing it to my personal, private email account is out of the question (eye roll). Hey - I have no qualms about someone hacking into my email to obtain my prescription. Other than the actual prescription details, it contains my name and DOB. That's it. If it's helpful for a hacker to know that the OS of my right eye is -1.50, more power to them (pun intended). Moreover, no one would have to send my prescription at all in any manner if only my patient portal was up-to-date. SOMEONE IS NOT DOING THEIR JOB... PERIOD! I have spent copious amounts of time and a ridiculous amount of effort to simply obtain MY OWN PRESCRIPTION. So, the doctors and employees of AB have access to my prescription, but I don't? Oh right, I can come into the store and pick it up. Other than a fax, that's my only other option. Let me take off of work to drive all the way over there to obtain a paper prescription that I'll need to take a pic of so I can upload it electronically. Fax machines and paper? Again, what year is this? Figure it out America's Best. In the meantime, I will no longer be a loyal client and will be taking my business, blindness, and money elsewhere. For now, I guess I'll just drive around with my poor eyesight having no contacts. That's SO much safer than violating imaginary HIPAA laws, right? Fair warning to those of you out on the road in NOLA - It's not my fault. Blame America's Best.

I absolutely LOVE LOVE LOVE this store and the two owners Starr and Paul!! They have curated a…read morewonderful creative museum of epic eyewear! They have a few of the normal pieces you can find in other independent eyewear stores and a whoooole lot of frames you won't find anywhere else. I have a massive independent eyewear collection and just when I thought I had it all, Starr and Paul opened my eyes to a whole new galaxy of super groovy eyewear. If you are in New Orleans and looking to up your eyewear game or live in any part of the world and want a fun eyewear stop, go see Starr and Paul. I am 100% confident you'll be glad you did!!

‍‍great service and the selection is stellar. Value? It's a…read morebit expensive. I got two pair and spent $2500.00

Would strongly NOT recommend service from Premier eye care & Dr.Linda Buie their requirements of…read moreadditional service in order to provide patient with standard vision care is horrible.

I have seen Dr. Bui for over 15 years. She is truly the best! I haven't lived on the westbank in 9…read moreyears and I still go just for her services.

I'm at the mall so I figured hey why not check out there prices. The lady behind the counter was so…read morerude she didn't even look up to talk to me. She told me the prices of the exam and continue to read a magazine or book. But never once did she make eye contact with me.

Asked for referral once after I saw her. Never got it. Again almost a year later I asked her to fax…read morea referral to someone in my insurance network and not to one of her colleagues. Six times maybe even seven. I emailed three times and texted her office several times. Nothing. So yucks to her and unprofessional behavior. Also, just bizarre way to run a business. Don't go here. They seem OK but unless they're selling you something, they stink.

after placing an order for my glasses, two weeks past and they were supposed to arrive they…read moreinformed me they haven't even put in the order, then clarifying that they have rust order the pair of glasses and then choose the wrong pair of glasses that I originally decided on and it turns out they didn't even rush order it having to wait over a month and a half for a pair of glasses that I require to work with it is unprofessional and unacceptable that this is the type of service you will receive by eyes on canal

I would leave 0 stars if u could. Rude staff, very uncaring, give you the wrong prescription and…read moregive you the run around to fix the issue. Definitely go somewhere else.

I moved to New Orleans some 7 months ago, and forgot to bring my contact lenses.... at least most…read moreof them... in the meantime, my prescription from Philadelphia Suburbs expired, and I found myself in great need of an eye appointment in New Orleans Metro.. I searched High and Low for the best place for me, and even though this America's Best Contacts and Eyeglasses is on the Westbank in Algiers, it was Easy to get to, and they treated me great!! From the Receptionist(Venquella I think), to Maya the 1st to get me on the path to my new prescription, to the Dr(Kaitlyn), to the Checkout/Mgr/Coordinator(Sharik)... it was a 5 star experience. I had an appt at 11 AM, I arrived a few minutes early, and filled out a quick patient questionnaire. Long and great story later, I was back at my French Quarter Abode before 12 30... I was IMPRESSED, and my new contacts, and new prescription give me a BETTER, and new look on this world... Thanks to all these great Ladies for doing a great job!! I will introduce as many friends/co workers to you that I can.. Cheers, and check out ALGIERS America's Best when you have Eye Dr needs.. Meow Meow Meow Meow

I hate to write this review but something has to be said. I genuinely like this office especially…read morebecause the Optometrist is a woman of color. However, to watch every last one of her employees walk in the office well over 15 minutes late was absolutely upsetting to me. This woman had to answer phones, try to assist me with the pick up of glasse etc. . It was truly a SHAME. They mossied on in one by one with no real sense of urgency. I GUARANTEE! if they worked for America's Best , or some (other private owned business) they would NEVER show up like they did!!!! The owner needs to have a SERIOUS sit down with her staff!!!

Love Eye Deal Optical, Dr. Kennedy is very gentle and kind professional. Good office vibes, I will…read morenever change what has worked for my husband & I over the years. Thank you Dr. Kennedy & staff.