We've been regular guests since 2012 at least four times a year. We were somewhat accustomed to being punished with The Studio room if we wanted to bring our dog as it is the only room dogs are permitted in, but the bed was never this bad and the bathroom didn't have a nauseating mildew smell, now it's intolerable. The mattress is so bad that every worn out pocketed coil can be felt as a lump everywhere you try to get comfortable but can't, the pillows were shot also. When I informed the manager of the worn out condition of the mattress she immediately argued that the mattress was fine and it was the Murphy Bed frame that was the culprit and insisted the mattress was not a problem, my aching back would disagree with her completely, and if they know the bed frame is a problem, why is it still there! Everyone knows a poor foundation will ware out a mattress quickly and a Murphy bed doesn't really have a foundation, they should put a real bed in the room or be prepared to replace the mattress more often! My patience worn thin from back pain I didn't like being told the worn out mattress was fine and I got mad, "the customer is always right" must not be the rule of thumb here. She did say I should have mentioned the bed after the first night and she would have moved me to a different room. I reminded her that we had a dog and website states that The Studio room was the only dog friendly room NO EXCEPTIONS DON'T ASK. She countered with, I would have made an exception if you weren't happy with the room, with what the website stated I didn't even consider asking, and it adds insult to injury to be told we could have after it was too late! So for you all you out there with dogs, all you have to do is book The Studio and complain about the condition of the room and they will make an exception...
This used to be a peaceful place other than the late night semi-truck deliveries to the auto parts store right next door. Now there is a new club, The Brewery, at the back of the parking lot directly across the street treating you to loud thumping music till the bar closes at 2:00 AM, the manager said "well, we have no control over that, we're still booked up" The bar just opened and she isn't even there at night to even know how bad it is...
This place is way over priced for what it is! read more