You ask to be on a cancellation list. They call you and tell you that somebody canceled. They…read morecharge they other patient $75 for canceling but when they put you on a cancel list if you don't show up they double charge and get another $75 off of you. After the first person canceled they got the first $75 . Management change has made this practice Go downhill. I have been a patient with this office for 3 years. It is now unbearable Office manager needs major attitude adjustment. She's rude she's ignorant. She overtalks you. She yells she passes on bad office policies on to patients. I'm sure I'm not the only one who left this practice. I love Dentist Barber. Time for new dentist

I am sure this dentist would have been fine - if I was ever able to keep my appointment. I made two…read more"appointments" with this place, and both times I was removed from the schedule. The first time I made my appointment online and I even called them to confirm. I then arrived for my "appointment" only to be informed that I was discarded from the schedule because I did not answer their "phone call" which I never got in the first place. I figured mistakes happen, so I made another "appointment" for June 2nd @ 9:00 am. I even stayed, and filled out all of my insurance info since I was a new patient. Two weeks went by, and silly me did not call to confirm/double check with them because I figured I was physically there and filled out all of my information. Additionally, there was no phone call from them either to confirm. I bet you can guess what happened next. I arrived to find that I was not on the schedule. They tried to offer me another appointment for September - a whole three months away. I just told them to forget it I will go somewhere else. Finally, I'd like to thank Friends and Family Dental for wasting my time. Keep up the great work! What a joke.

I needed a dentist who was taking patients, accepted my insurance, and was close to home. Despite…read morethe bad reviews, I took a chance on this place. I've been three times so far. I've seen two hygienists and would return happily to either of them. They do a thorough clean and always make sure I'm up to date on X-rays. I see the dentist once a year and although I can't remember his name, he's great. I haven't been upsold on anything and it doesn't seem like they make any recommendations without actual need. The office did forget to check me in during my last appointment, so despite my being on time I was brought in 15 minutes late. Other than this annoyance it's been a great experience thus far.

This last teeth cleaning was a bit of a disappointment for me. I had a cleaning with a new…read morehygienist and the experience was a bit rough. I felt that she was very rough on her cleaning procedures, the sink next to the chair (where patients usually spit) was not working and the overall experience was not very professional (at one point she splashed/splatter water on my face and shirt). I will go back to my previous hygienist next time and hope for a more pleasant visit.

I was scared of dentists for most of my life. When I finally found Dr. Phelan @ Exquisite Smiles, I…read morecouldn't have been happier. ALL the staff go out of their way to make sure you're comfortable. Procedures are explained very thoroughly, which alleviates a great deal of anxiety. Before any work is done, they go over your record, asking if there have been any changes to your health, current medications, etc. They're always asking "Are you okay?" or "Do you need anything?" or just stop when you signal to ask a question or take a breather. They never "dismiss" you and listen very carefully to anything you need to convey. (That's a HUGE plus in my book!) Compassion & quality time are first and foremost. Their finance department makes all the charges understandable and will set up the best possible payment plan for you, if that is what you need. If I could give TEN stars I would!

MALPRACTICE. NEGLIGENCE. UNETHICAL. BUSTED MY (previously healthy) JAW which is KILLING MY JAW,…read moreNECK and HEAD. PERMANENT, CONSTANTLY VERY PAINFUL INJURY. My good quality of life was shot to hell by these incompetent, uncaring frauds. UNACCEPTABLE. SHAMEFUL. You know you and your office blew it, Tyler, and wouldn't own up to it! I paid a huge price before I could get out of there! Lifelong injuries, pain and more medical issues and bills. Deceptive and experts at CYA. ---------Incompetent, insincere and haughty office "manager," Jenn, has serious issues, lies and does not care about patient health. Insults customers. Shocking how she gets away with it and shows no remorse. A fraud. -------DISHONEST, HARMFUL and DEFICIENT business/medical practices. Dental work always results in more physical problems and cost. Poor communication and explanation of procedures, risks and follow-up care. Always a new dental assistant who lacks competency. Office frequently over-charges and regularly makes last minute (even the day of) appointment changes, then, falsely shifts blame to the customer. Perform procedures w/o customer's prior knowledge of cost. Lie about cost. Complete disregard for how their incompetency and errors very negatively impact the patient. -------FAKE nice. Manipulative. NOT TRUSTWORTHY. Never take accountability or apologize for wrong-doings and excessive "mistakes." No empathy. Always trying to cover their 'you know what.' Practices like this should be reported to appropriate agencies and even sued. UNCONSCIONABLE.

Don't go here! The care is terrible and it's a scam. I had a root canal done here improperly. After…read morestill experiencing pain in the tooth my dentist said I needed to go back here. I called and they told me they would have to charge me again for the services they already did once unsuccessfully!!!

Great experience at this place . I was very nervous but the staff was very friendly and comforting…read more. The doctor came in, did his job without any problems . People are clearly over exaggerating about root canals because it was painless and quick .

Unfortunately this office does not have their act together. Months ago I made an appointment for…read moreOctober 7. Last night I went to make sure there was no paper work for me to fill out, but when I entered my portal (linked in my appointment confirmation email) it said no appointments. I emailed to make sure my accounts were synced, but then received a call the following day telling me my appointment had been cancelled because they won't have a hygienist. I do wonder if they would have told me without me asking-- my guess is no considering my partner had an appointment the same day and didn't know his was cancelled until I told him mine was. I then asked if I could come in the day before or the week after, and was told they're scheduling into April. Even though THEY cancelled my appointment. Needless to say I will be going elsewhere.

I recommend them. My family been coming here over 20 years. Great staff thank you…read more Ryan G

missed appointment for the first time and was charged $50 meanwhile they left me waiting for over…read more30 minutes on a prior appointment and in my opinion they missed my appointment and I didn't receive a 50 credit. I had to reschedule my entire afternoon . Most medical professionals will give a one time pass on missed appointments not here

For nearly 10 years I used Killingly Dental for checkups and cleanings. I never had to pay out of…read morepocket since Delta Dental covered me. Last summer I went for my routines, and they insisted that I needed a special dental x-ray series. I told them that I had done them 2 years previously to remove a vertically broken rear tooth and had to see a specialist in Norwich because I have AFIB and am on Eliquis to prevent blood clotting. Delta Dental informed me when I called that they only cover this special testing every 4 years. I told the Killingly people this repeatedly because I am a 73-yr old senior, retired and on a fixed income and wanted no additional costs for care. I have no dental issues now and have had none since the broken tooth years ago. There was no reason for this additional test. They assured me there would be no costs for me, but when I was leaving the office, they told me I had a co-pay due. I told them I never had a co-pay for check-up and cleaning, so they needed to straighten out the problem with Delta Dental. Since that time Killingly dental has repeatedly harassed me with texts and emails and when I called them, I was never permitted to speak with billing, so I left messages repeatedly. No one ever bothered to call me and talk to me. until this week. They repeatedly bombarded me with bills in email and text by third party collections. So, I tried to have MY records transferred to the new dentist and Killingly THEN put a charge of $145 on my debit card. Miraculously I was able to be connected to the Billing 'manager' at that point. She proceeded to blame Delta Dental and refused to give me back my money. She also told me she would be emailing me the Delta Dental info she had. SHE NEVER DID. I told her I would be notifying all Eastern CT via YELP, Next Door, Facebook, Google Review and others. They had hundreds of thousands of dollars to renovate their facility (make it SOOOOOOO pretty and increase the attraction of patients to make more DOLLARS). Perhaps they should have invested in new dental equipment for Intraoral Imaging and modern x-ray equipment. Beware they only want your money. BTW after repeated requests to have MY dental records transferred, they have refused to do so. And lastly, I am now in the process of disputing the charge with Beacon Bank. As of 3/14 9:00am I have 766 reads just on Next Door. Below is the response I received the day after I posted this to Google Review. I will not be contacting them ever again. Dear Linda, Thank you for taking the time to share your feedback and for trusting us with your care over the past 10 years. We are truly sorry to hear about your frustrating experience with the billing and communication regarding your recent visit, as well as the unexpected out-of-pocket costs. We deeply regret that this fell short of the clear, compassionate, and reliable service we strive to provide to every patient, especially our long-term ones like you. We take matters of billing, insurance coordination (including with Delta Dental), and patient communication very seriously. While we cannot discuss individual details publicly due to privacy guidelines, we would greatly appreciate the opportunity to review your concerns personally and work toward a fair resolution. Please feel free to reach out directly to me as the owner or our office manager Keri and we will prioritize speaking with you. Your input helps us improve, and we remain committed to serving our community with the highest standards of complete health dentistry and patient-centered care. We hope to have the chance to regain your confidence. Warm regards, Allison White, D.M.D. Killingly Dental Care Owner Dentist

It has been my pleasure to be a patient of Dr. Peter Veale for over 20 years. I came to his…read morepractice on the recommendation of a friend. I have found both Peter and his brother John to be very professional, and the staff is top-notch. I often rate a business by their ability to hold on to great people, which they do! (My hygienist has been there for 25 years, her name is Pat, she's great! Holly is also very gentle!). I have come to them with complex issues and they come up with a straightforward approach that was l was very satisfied with. There have been times when I needed "emergency" help, and they have fit me in. They have great hours and are always there to help! In recent years when people are looking for quality care and have to turn to the "online" community to do their research and make decisions that have a big impact on their healthcare, they turn, as I do, to the reviews made by people who have been on the receiving end of these services. As a recipient of great quality care and consistent assistance for myself and my family members, you would be well-served by these very competent professionals! Oh, and they keep abreast of all the latest technology! Wow, love the laser's fit! Sincerely, Donna Grant

A crown came off while I was working out of town, and after calling several dentists, Dr. Veale's…read moreoffice said they could get me in right away & fix me up. I am very grateful to Dr. Veale & his team, truly wonderful people.

the care was horrible, expensive and the instruments was stained with blood. it was dark and…read moredisgusting. how can you put something that looks like rust stain blood into someones mouth? and the Doctor was greedy with the money and rude as hell. Don't get me started on how badly mistreated his assistants.

Last Monday I drove to Randolph from Sturbridge to have a temporary crown glued back in place. I…read morehad the pleasure of meeting Kaysea for the first time and was impressed. Casey did a great job of cleaning and fitting the temporary. I really saw Kaysea's skill when Dr Emami decided to replace the temporary. Kaysea started the process by taking molds. This is usually a painful process for me due to 'bumps' on the inside of my lower gums. I alerted Kaysea to this and she was able to make it painless. Kaysea then made and adjusted the new temporary. It was dramatically better than the initial one both in size and fit. Kaysea made a number of adjustments before gluing it in place and then Dr Emami made the final adjustments. While I will, of course, be careful not to dislodge the temporary I've never had a temporary that fit this well or was more functional. Add all that to Kaysea's excellent 'chair side manner' and I want to share my appreciation. My wife, Denise, and I have been clients for many years and, as evidenced by our willingness to drive 3 hours round trip, have been very happy with our dental care. Adding talent such as Kaysea to the team makes Dental Specialities even more compelling