Avoid This Place - Dirty, Broken Machines, and a Total Rip-Off…read more This laundromat is a complete disappointment. Most of the machines are old, dirty, and out of order. Because so many are broken, you're basically forced to use the more expensive machines - and even those do a terrible job cleaning your clothes. To make matters worse, they don't accept coins. You're required to purchase a reloadable laundry card with a minimum $5.00 balance, but each wash is $3.60. That means you're always left with leftover money you can't fully use. You can't even use the extra balance to buy hangers, which are only $0.20 each... it's clearly designed to waste your money. On top of all that, the floors and folding tables are absolutely filthy. This place is poorly maintained and clearly doesn't care about providing a decent customer experience. Spend your time and money elsewhere.. this laundromat just isn't worth it.

This is the place I use! The staff is friendly and helpful( I have know idea what I am doing) the…read moreservice is fast and my clothes are clean!

My first time using the laundry service was great, the laundry lady helped me out and was very…read morekind. This laundry mat was very clean. Thanks Ms Stephanie

The staff was very helpful with anything needed. The store was clean also the restrooms. Ms. Kim is…read morethe greatest. Tank you

The pricing was quite expensive for dry cleaning. The…read moreclothes weren't wrinkled but they didn't smell clean. Great customer service but the clothes smelled like they hadn't been washed

They seem to do their job just fine and are just a tad bit pricey from what I expected no…read moreoverallComplaints. The lady seem nice and friendly. I'll come back and update us later with more sample size

Cooling Springs Laundromat 1530 Broad St, Lake Charles, LA…read more7060 This is by far the best laundromat in Lake Charles. While working in Lake Charles on a long-term deployment and staying in a hotel, I have to do my own laundry. I don't like using the hotel's laundry facilities because the machines are dirty and have an awful smell causing the clothes to stink. Today, I went on a search to find a good clean, reliable, convenient, and affordable laundromat that would meet all of my needs. I found that at the Cooling Springs Laundromat on Broad St at 2nd Ave. This place is fairly new, clean, and well maintained. There are 25 clean washers in three different sizes to meet all of your washing needs. There are 20 large clean and well working dryers. This place equipped with the following for your convenience: *Security. More than 10 security cameras strategically placed throughout the inside and outside of the facility. * Entertainment - TV's, free Wi-Fi, and vending machines (snacks & drinks). * Separate clean men and women restrooms. * Both a bill-to-bill changer and a bill to coin changer. * Machines accept cash and credit cards. *There's also an ATM machine on site. * Communication signs through the facility in case there is a problem. * Vending machine stocked with washing detergent, fabric softener, and dryer sheets. Ample benches for sitting, tables for folding clothes, and rolling carts for transporting the laundry from the washer to the dryer, etc. *Covered parking for loading and unloading laundry. This is definitely my place to go when I'm needing to do laundry while working in the Lake Charles are. If you need to do laundry, I highly recommend this Cooling Spring Laundromat.

From the owner: Locally and family-owned, come check out our state-of-the-art touchscreen machines! We have three…read moredrive-throughs so you don't get wet loading and unloading your laundry! Language options are available on every machine. Snack, drink, and soap machines on site with big-screen TVs and free Wi-Fi to keep you entertained while you wait!

We travel in our RV & the location is conveniently located from I-10. I was able to complete 5…read moreloads of laundry in 2 hours; only 1 washer & 2 dryers were out of service. They have generous folding space & rolling baskets, change machines, sink is only in bathroom, facility was mostly clean, there was NO attendant.

Very new, very clean and modern facility, large capacity washers and dryers. Color flat screen TV…read more Laundry product, snack and drink machines. Change machines. Entire facility on Video cams. Comfortable lounge chairs, folding table, rolling baskets to move clothes from washer to dryer, large, clean bathrooms with a shower also. Great parking. I did my laundry for less than $10 what more could you want?

there were no staff at the location the machines were overflowing from the top had to call numbers…read moreplaced on a sheet of paper on the wall to get help (no one came I had to figure it out) guessing it's there for when staff isn't available for work.. another one of my machines were stuck shut had to call again for help they told me over the phone "hit the top a few times to unlock it" no one Ever came lastly I loaded a card and the reader sucked it back in I called once again for help waited 45 minutes for the owner to come in not acknowledge me or my concerns I had been having the entire visit I walk up let him know what happened he told me "that never happened before " and accused me of lying behind a $5 card I do not recommend this business his business only flourishes because of us and he doesn't even care for us he turned a few homeless people away very rudely when they were only asking him for help very unpleasant experience will not return -100/10

Staff was extremely nice and directed me to the best washer and dryer. They had a nifty little…read moreflip-fold and wifi! Took me 33 mins to was 21 to dry.

Cleaning services were decent. The alterations are where the stars drop off. I should have taken a…read moreclue from the 2 times I was there and there were frustrated customers who were let down with alterations done, or not done, as the case was. I sent some new Brooks Brothers pants off to have cuffs removed and carefully explained I needed the extra length, so after removal just fold down and hem. First time they came back with cuffs still in, dropped them back off, they came back removed but shorter, finally third time (which was around a month total time) they were repaired correctly.

Dry cleaning services are way overpriced. I paid a total of $83 dollars which I thought was high,…read morebut paid. I went home and started putting everything away, then realized they charged me AND GAVE me someone else's pants... I will not trust them with our stuff ever again.

Dropped my wife's wedding dress off for preservation as an anniversary gift. Never seen it again…read more The owner is better than Houdini at disappearing when attempting to contact him. The only thing I got with the down payment I gave them was excuses. Not an apology, a refund or compensation. I wouldn't even trust this place to clean your ex-wife's wedding dress.

So I went there today and the lady working was super awesome. She helped me every step of the way…read moresince I'm pregnant. But I've got a feeling she would be just as kind with all the customers. Nice new washers and dryers. Super clean. Really enjoyed this laundrymat and would recommend to anyone.

The drive in on Country Club has bollards which are in the driving path. They are very close in…read morecolor to the brick and not the traditional bright yellow. In addition, they are not very tall so they are not visible from the drivers position. After paying for cleaning and attempting to exit the lane, I inadvertently hit the last bollard. The clerk apologized because she was "supposed to remind me not to hit it". She went on to say she has "told the owner several times". After speaking with the owner, he denies ever creating a hazard, says I am the first to hit it and will not assist with any cost to repair my vehicle. First, there are several inexpensive corrective measures that could have been taken to minimize the hazard. The owner obviously doesn't care about his clients and apparently isn't honest either because the picture clearly shows I wasn't the first to hit his bollard.

Absolutely awful! Had my niece's wedding dress sent off and it took 6 months to get back after…read morecalling and checking many times. They told us it would be sent off within 2 weeks. It was dropped off 17 days prior to hurricane Laura and was not sent off before or even offered to be picked up prior to make sure it was saved. This dress was not cheap, but regardless of price a wedding dress is sentimental to risk losing in a storm when you told the customer it would be sent off before this event even occurred. Fast forward to November after calling to check several times prior and they could not give an answer to whether the dress was ready or had even been sent off to be preserved yet. The lady, Gayla, told me she had one with no name on it and we could come get it to see if it is ours. Her mother went and it wasn't hers, but the poor bride it belonged to could have had her dress given to anyone because of this careless worker!! Fast forward to January 2021 and the dress was finally returned, stains still visible, the store let them set without sending it off for over 4 months and being contacted numerous times regarding this concern. We went with them because we were told it would be sent off in less than 2 weeks. The box was not even checked to see if it was the correct order, considering the dress was packaged upside down in the preservation box. Bride's mother called and spoke to Gayla, the same lady that tried to give us another bride's dress, and said she did not care that they took this long to send off a dress and that it is not her problem. She told her she would contact the BBB and Gayla told her to go ahead and hung up. Terrible customer service!!!! I believe Gayla is a manager too, which says a lot about this business with a manager like that.