I am writing this to warn other business owners about the significant accounting errors and lack of…read moreaccountability we experienced at Rupert and Associates. We worked with this firm for two years, and it proved to be a major setback for our operations. Despite being assigned a "QuickBooks expert," the firm failed to manage our Housecall Pro integration correctly--continually insisting we simply unlink it. As the business owner, I was eventually able to coordinate with the software providers myself and fix the integration settings within just two weeks. Because our books were not being reconciled monthly as promised, we were advised to file 2024 taxes that were admittedly inaccurate to avoid "correction costs." This resulted in us overpaying on our tax liability based on flawed data. After I hired an independent bookkeeper in late 2025, they uncovered over 700 uncategorized transactions dating back nearly a year. Most damagingly, the firm underpaid our Q3 and Q4 Texas state sales tax. I am now personally responsible for the resulting fines and penalties. Despite these documented failures, the firm still charged $1,000 for "work performed" during the period these errors occurred. When I reached out to the owner to dispute this, they refused to take any responsibility for the penalties their mistakes caused. If you value accurate bookkeeping and a firm that stands by their professional work, I strongly recommend looking elsewhere.

The initial consultation went great. Seemed very attentive and ready to help with my 1st full…read moreyear's business taxes. That couldn't be further from the truth. This firm didn't help, guide or strategically do anything for us. I'm a small owner operator plumbing company. Every dollar helps as I'm sure most can understand. They weren't punctual. Weren't professional. Weren't courteous or friendly in the least. Expected us to know everything they needed. Multiple times came back saying more information was needed after us asking that question ahead of time. I don't suggest using these people. After further communication and finalizing the taxes, absolutely nothing changed. I still recommend finding a company who actually cares about thier clients. After acknowledging my concerns, they said take it or leave it basically and they weren't doing anything else. Unless I paid additionally $250per hour for more advice or strategy basically. I couldn't be less satisfied and feel we did all their work for them. The response is comical and extremely vague to cover the truth. Blain is the office manager. She made that extremely clear by answering EVERY question with "I'm not a tax person so I'm not qualified to answer that". So in theory yes You were responsive but accomplished absolutely nothing. The phone call that I personally had with you, I had to ask you at least 10 times to quit interrupting as you tried picking apart every sentence I said. Instead of listening to the whole experience you were asking about, which would help you better understand that situation in entirety. But yall are a spam tax shop and nothing more from mmy experience. I got absolutely no tax advise. No tax strategy talk. I paid yall in full what you asked got months ago. Took until the last day to get it done because nobody cared to help. Terrible all around

I have known Jose and Francis for 15 years; since I was referred to them for our corporate and…read morepersonal accounting by a friend. Not only are they and their staff kind, but understand and know the tax codes. They are the best in Austin, no holds bar!

They are kind, efficient, and bilingual as well! I used to go to H and R but these people are way…read moremore detailed and personalized. The prices are comprable and depending on your needs very worth it. So if you can do your own taxes online, well do them! But if you need something a little more customized then these are the people to see!

I have used Amy Taylor Knight since 2008. She is phenomenal. We have a business that deals with…read moregovernment reimbursement and all of the reports are pristine. She also does private taxes. I hav never been disappointed and am always treated well - like the best friend calling that needs help. The members of the firm are honest, straightforward, professional , dedicated and very hardworking. My call is always returned within the same day. Thank you all for all of your hard work!

I have been using South Austin Tax for years. I have never been disappointed. Kristen has been the…read morebest! I truly appreciate that she is so knowledgeable as I can come to her with any question and she is able to respond pretty much off the top of her head with the answer. I highly recommend using them if you have any tax needs. Bring your information. Answer any questions. Get your resolution. What else do you want?

I've come here two years in a row and absolutely love Kristen. I read some of the other reviews and…read morewas honestly shocked what people said given I've had the exact opposite experience - twice now! She's kind, professional and very knowledgeable about all things taxes. She took time to explain to me why I owed what I owed. She also provided recommendations about what I can do differently to hopefully not owe next year. I highly support this wonderful woman owned business and encourage folks to come here. You will not be disappointed. Thank you, Kristen!

Dear Lord, I can't tell you more emphatically to RUN away from these people. I was referred to…read morethem to "clean up" my books. I was there for 4 years. In the fourth year I'm told, "your taxes have been done wrong for years and you should hire an attorney to fix it." We then discovered that they hadn't disclosed my "rental property" had in fact been . . . rented. That's 3 years of rental income . . . late. That means another check and penalties. When I complained, the douche replied - in an email cc'ing people I've never met - acting like it was MY bookkeeper's fault? I forwarded an email where we expressly stated the RENTAL PROPERTY was rented - from three years ago - and then I never heard back. IE. Their customer service is amazingly worse than their tax preparation. PISS POOR

I called six weeks ago to set an appointment with one of their CPAs. The only time I got a call…read moreback was a week after my initial call asking me to put a credit card on file with them so when one of their CPAs finally got around to calling me or making an appointment, they'd have a way to charge me (sure, okay.) Well, they never bothered to reach out after that. I guess I'll call a different firm that has the capacity to take on a new client. What a waste of time.

Larry was wonderful to work with. He answered all of my questions in a timely manner, and was…read morehelpful when guiding me on what spends that could and could not write off as tax deductions. I'd recommend anyone in Austin who is looking for a reliable CPA, Larry is your guy! Thanks for the wonderful service Larry!

Annetta has handled my business and personal returns for over 10 years. She is excellent. I was…read morehaving a very difficult problem with the IRS and she intervened and resolved something very quickly that had not been resolved for nearly a year. That's just one example of the resourcefulness and customer service we have received from this firm. Not only is the customer service exemplary, but it is at a very fair price. We would not begin to consider going elsewhere. Dan B.

I own a Carpet & Tile Cleaning business that started things very.. unorthodox. On top of that, I…read morelearned how to use quick-books with google and did the books myself for my entire first year. Needless to say, i needed alot of help making sure everything was done correctly, and fixing the things that were not done correctly. IAIN was amazingly thorough and answered 80% of my questions just with his initial summary of my account. He knew things and was able to help with matters that the lawyer who helped with my incorporation did not even know (and fix things my lawyer did wrong). Iain listens, is knowledgeable, patient, thorough, and most importantly, makes me feel confident that i am not going to have any issues with the IRS for the rest of my life. Thanks so much Iain! I look foreword to a very long business relationship!

I spoke with Ian and he made it clear that he was not interested in getting my business. Not that…read morehe couldn't help me but that it wasn't a priority. I asked him to tell me a bit about what kind of services he was able to do to assist people in my scenario (after he said it was something that they could assist with), to which he rebuttaled with "maybe we aren't a good fit" and hung up. Class act right there.