I've been using peninsula and Norman for over 6 yrs now…read more Cant say enough on their professionalism, dedication . Wouldn't even consider using anyone else EVER !! Teddy karagiannis Dix hills.

If I could give 0 stars, I would. I have tried to get Norman, who seems like a nice man, to work…read morewith me, but he's refused. He's yelled at multiple members of my family who have stepped in and tried to help us get this refund and have all been unsuccessful. Norman was supposed to pick up myself, my now husband, and our entire bridal party for our recent wedding and showed up over 30 minutes late. As a result, we had to pay for additional car service, couldn't ride together, and were late to our own wedding photographs as a result. When Norman called me that afternoon, as I was already riding in another car, frantic to get to our wedding, I told him I no longer needed his services and unfortunately had to hang up as he seemed to have bad service or trouble understanding me and I was LATE to my own wedding and had to go. For some reason, Norman showed up with limos in the evening to pick up our wedding party, even though it was made clear we were no longer using him and had gone with someone else on the phone that morning. Members of my family instructed him to please leave the premises. When I reached out the next day to ask for a refund, Norman CHARGED ME for the return trip of the limos to our venue and refuses to refund me. My bridal party has called. My father-in-law has called. My friends have gone down in person. I have emailed, texted, and called. I have PLEADED with Norman to help us because we are out HUNDREDS OF DOLLARS for a mistake that we did not make. Norman says he wants to do "anything he can" to make it right, but refuses to refund us all of our money. We never used his service. Not one fingertip of anyone in our bridal party or wedding so much as touched the outside of his limo. I have asked Norman to make it right, offered to leave a 5-star review, and have spent WEEKS trying to work this out in a civil manner via email. Norman has proven he doesn't care about his struggling customers who LOST OUT ON TIME AND PHOTOS AND MONEY because his company was over half an hour late to pick them up for their wedding, easily the biggest day of our lives. To top it off, we were getting married in New York but live in California, so much of our bridal party had no knowledge of the area, no other recommendations, no cars. It's not like we had other options waiting around. Having no transportation to our wedding ruined a huge portion of our day and set a stressful tone for myself and my husband and our guests that had to spend their own time and money to get to our wedding ALREADY LATE. Don't do business with this company or trust Norman as he doesn't care about his customers and won't do anything to make it right.

Great experience with this company. I must have changed my reservation 6 times and without any…read morecomplaint or issue, they modified my reservation. The driver was professional, on time (early actually) and provided an overall great experience. The car was clean and nicer than expected (and water was provided when we entered the car, a nice little touch!) This is the only company I would use for limo or taxi service!

Great service, great car, great driver, very responsive. Excellent customer service. Highly…read morerecommend!

EXTREMELY DISAPPOINTING EXPERIENCE, I WOULD NOT RECOMMEND NYC STATE LIMO…read more My family and I traveled to New York over Labor Day weekend with our children, who were visiting NYC for the first time. We arranged in advance for NYC State Limo to pick us up at the airport, hoping to make the trip special and stress-free. Unfortunately, our flight arrived ON TIME, but there was no limousine waiting for us. We were told our transportation had been canceled because they believed our flight was canceled. Our flight was never canceled--the flight number changed, but the departure and arrival times remained the same, and we arrived as scheduled. They stated that they tried to contact me but could not reach me. Of course, I was on the airplane with my family. Instead of properly verifying the flight information, they canceled the service we had already arranged. Afterward, I asked them to provide transportation for our return trip to the airport as a reasonable way to correct the situation. Instead, they offered me a discount on another service. Why should I pay again, even at a discount, after they failed to provide the original service? The most disappointing part was the lack of accountability and meaningful effort to make things right. When someone books an airport limousine service, reliability is the entire point. What was supposed to be a special part of our children's first trip to New York became an unnecessary source of frustration. Based on our experience, I would not trust NYC State Limo with an important pick up again and cannot recommend their service. Extremely disappointing, unreliable, and unacceptable customer service. ______________________________________________________________ Hi Nguyen, I'm following up on our conversation yesterday. We understand why you were disappointed, and we have reviewed the situation again with our management team. The chauffeur was assigned to your reservation and traveled to the airport based on the flight information we had received. When that flight showed as cancelled, we tried to reach you but were unable to confirm that you had arrived on a different flight. The reservation was then recorded as a no-show. We still had to pay the chauffeur for the time spent traveling to and attending the airport pickup, which is why we cannot refund the full fare. Management has approved a 30% refund of the amount you paid ($109.73) if you remove the Google review you posted. We would also be pleased to offer you a 10% discount on a future booking. Once you let us know the review has been removed, we will process the refund and email you a confirmation. Best regards, Moe. NYC STATE LIMO #1 RATED CAR & LIMOUSINE SERVICE This is the email I received from NYC State Limo, along with my response. I'm sharing both publicly so everyone can see firsthand how this company handles customer complaints and negative reviews. I believe potential customers deserve to know before deciding to do business with them. Hi Moe, Thank you for your response. Your email has only reinforced my disappointment with NYC State Limo. What I find most disturbing is that your company is offering me a refund only if I remove my negative Google review. Is this how NYC State Limo handles dissatisfied customers by offering money in exchange for their silence? Rather than taking accountability for a service that was never provided, you are attempting to make an honest customer review disappear. Regarding your explanation about having to pay the chauffeur for traveling to the airport, I would like to remind you that I had already paid $365.75 in advance for transportation that I never received. Your internal arrangements and expenses with your chauffeur should not become my responsibility. I am perfectly happy to lose the entire $365.75 if that is what it takes to ensure other potential customers know how NYC State Limo conducts business. My review is not for sale, and my silence cannot be purchased for $109.73. In fact, your offer to condition a partial refund on the removal of my review is something I believe other customers deserve to know about. I will be keeping my review posted and updating it to reflect this latest experience. Customers deserve transparency before trusting a company with their money and transportation arrangements. Regards, Nguyen C

I used Classic1 to take me from Manhattan to Newark Airport, and I highly recommend this service…read more My driver called me a half hour before my pickup time to let me know he was in the area, and once he picked me up, he was very friendly and courteous. I felt that his driving was very safe, and the car was clean and comfortable. Not only was the driver fantastic, but the price was so reasonable. I paid exactly what quoted (plus tip, of course), and it was well below quotes I received from other services. Finally, I noticed other reviews where others were unhappy because they couldn't use a credit card. Fortunately, I was prepared with cash, but my driver mentioned that credit cards are normally accepted, but cannot be used on Sunday because offices are closed and they cannot call in for authorization. I think that's reasonable, and I will definitely use Classic1 Limo next time I need a car service in Manhattan.

One star for him actually showing up on time. 0 stars for everything else…read more Why, you ask? I'm generally a very nice guy, and can tolerate a lot. Not this. 1. The driver was sick. Not sniff sniff sick, but cough hack cough gross cough sick. I'm just glad his window was open most of the ride so we did not hang out with an incubating virus. I'm going on vacation, not taking a trip to the CDC. 2. Who drives through the Lincoln Tunnel and purposely opens the window all the way? Any NY or NJ resident can attest to the questionable air quality down there. 3. He was texting and emailing while driving. Seriously? Illegal. Unsafe. I want to live. Every time his iPhone made a noise (text, email, whatever) he unlocked, looked, and addressed it. 4. He drove like we were very badly losing an F1 race while driving in a Suburban. Routine 3-lane shifts, tailgating, playing chicken with busses. Topped out at 87mph. Seriously? What the hell is the rush? SLOW DOWN. 5. See number 4, add number 3. Even more emergency braking because of this. Exponential amounts of stress. 6. Did I mention he was sick? Yup. 7. My quote from Hoboken to JFK was $88. Not $104. 8. $8 charge to use my credit card?!? What now? Why was that not in the quote when I explicitly said I was charging this? 9. We got there. I was livid. I argued the $104. I finally said whatever - and then he said "that doesn't include tip." OH? I threw a few bucks down in cash and left without saying anything. 10. Went thorough security, livid. Called the company, they were nice. Took a very detailed complaint and said the manager would call me back, he wasn't in yet. I'm out of the country right now (vacation in the DR) but I hope, for their sake, I have a voicemail and direct contact information for the manager on my phone right now. 11. They must have then called the driver to tell him I lodged a complaint --- because then he called me. On my cell. From his cell. To yell at me. And say he was not texting. To say he drove fine. To say I was rude. To say he left us alone the whole ride. Let me repeat - the driver called me. To bitch. At me. Don't call me - that's your manager's job. This is the definition of unprofessional. This is a service business. Your job is very literally to drive me to a place. Safely. Not like we are racing. Don't play with the traffic. Quit swerving around. I paid for a relaxing ride to JFK, not a race in a death trap. 12. I called the company back again and told them the driver called me. I want a full refund. This was a nightmare. Judging by the generally positive reviews, I'm sure there are better drivers. But at the moment - under no circumstances do I recommend this place. Maybe we'll talk when I get a full refund and a coupon for a large % off my next trip, should I ever choose to try them again. Update: the manager texted me and is aware of what happened. We will talk when I am back - and we'll see what happens. Update 2: Got charged for 60% of the total trip and I have a free ride to EWR if I want it....nah.

This is my 4th year using Noir Lux and it is always a seamless and great experience. The drivers…read moreare great and the planning experience is easy. I highly recommend them!

Our driver was very professional and accommodating. 10/10 would recommend Noir Lux to anyone who…read moreneeds reliable, clean private transportation. Absolutely will book again

I hired this company for my son's prom on 5/28/26. I put a quote request on Yelp and received over…read more20 responses. Bubz Limos was the first to respond with a quote and the most reasonably priced. Henry was available over several weeks of planning where he always answered my questions as I never hired a private car for a prom. Our driver was Evans and he was extremely professional and kind. He took the kids to multiple stops for photos and waited patiently for them to finish. He even messaged me at the end of the night to let me know the kids were dropped off safely to the final stop. As a parent, this meant a lot to feel reassured your kids are safe. We ordered a Cadillac Escalade which was clean and in pristine condition. Highly recommended and will definitely use for future car service needs.

I booked Bubz Limos very last minute for my graduation and a family of 11 people…read more I was able to book a fabulous party bus for my event with Evan as my driver. We enjoyed everything about our experience, the price was reasonable, the bus was perfect for our family, and our driver was also amazing! I would definitely recommend and would book again in the future!!!

While waiting to be picked up I realized that I booked their service for the incorrect night. We…read morewere heading to a concert so we we had time constraints. I called in a panic and they arranged for a car to pick us up about 10 minutes after I called. Car was well kept and drivers were very professional. Pickup was flawless. Driver parked in a great location- easy to find and away from post concert chaos. Will use them again for future trips !!

We've used this provider twice, each time for approximately 90 minutes. Both cars were good…read morequality, one driver was especially good, the other all right. Our first reservation contained a surprise because the final charge was much higher than the original barebones quote in that tolls, other fees and a mandatory tip were added. But the rides were comfortable, on time and pleasant. I'm giving 5 stars because I suppose the charge thing is standard in this industry.