Their front desk staff is rude and slovenly dressed. Very unprofessional. The institute's standard…read moreway of dealing with patients is impersonal, they flat out tell you that you'll be texting and using a medical portal. When you try to ask them questions, they get annoyed. Once you get into see a doctor, their doctor will give you 3 to 5 minutes of their time and rush onto someone else The only exception is Dr. Abraham , who is excellent.

Surgery day not bad! VERY unprofessional billing department…read more The use of texting for all their communications even their billing should be changed! Very first bill sent out had no backup or explanations as to why the amount was due! During my visit, without them asking I had already paid my yearly deductible of a couple of hundred dollars plus! On the bill text there was no breakdown of how they had used any monies that insurance or that I had paid,! There was just amount due without even what the total costs of the services were! To finally get to the bill you had to go through several different sites and steps to get to an Internet site! After getting into the Internet bill, there still was no explanation as to what was done with the total amount of money I paid on the first visit! When I called, I was told that was all there was! When I asked about my payment, she explained some numbers that did not even match any amounts on the bill. I was looking at from the Internet.! When I asked for a more detailed bill I was told that was all there was! When I said, I just don't like paying bills that I don't where my money has gone to, she immediately threatened me with collections! Call this VERY Bad Customer Service

Went in after testing positive for COVID while traveling far from home. They took me in without an…read moreappointment, and just 45-minutes later I was on my way to the pharmacy to pick up my free, government provided, Paxlovid prescription. The nurses and the doctor were all very nice and very thorough. Overall, the experience was quite good, especially given that I had COVID and no one ever made me feel like I was a worry to them. Since it was my first experience with COVID, I expected to be treated like a leper, but that didn't happen. It was a much more relaxed event, for which I'm quite thankful. I'm feeling better every day too.

I scheduled an appointment with Dr. Weiland. Within 1 business day of my appointment, I was…read moreadvised he would be out of the office. I was rescheduled to an appointment days before my scheduled departure. Two business days before the rescheduled appointment I was again advised Dr. Weiland would not be available. I explained I too have a schedule and planned accordingly to get my health issues addressed before departing for a period of time. Unfortunately, everyone at RCMC and now Monument just don't have time address their patients. I get patients are not important enough and will address my health needs elsewhere. I am looking forward to Sanford Health.

I have been to Same Day Surgery Center twice now, and both times I have a very negative experience…read more The 1st time, I had a hysterectomy and was made to walk to the surgery room which felt odd. I had trouble with the anesthesia and attribute that to West River anesthesiologists...see that review. I had to stay overnight and was on oxygen. Their overnight rooms are like vaults. The door is heavy and always closed. No one bothered to put tissue or the tv remote or anything else on my bedside stand, and when I called for the nurses to help me get to the bathroom, they seemed a bit put out. I would ask them to leave the light on, and sometimes they did and sometimes not. I was so out of it and focused on going to the bathroom, I would forget to ask for tissue and the tv remote. No one bothered to explain anything or even seemed to care. I broke out in a bumpy rash all over my stomach and back from who knows what and had to have medication to clear it up. The absolute nicest thing anyone did during that stay was to offer me some coffee next morning. My 2nd experience was worse. I went in for ocular plastic surgery, non-cosmetic, and the waiting room consists of a plastic chair. No warm blankets or anything comforting. The 1st nurse told me they inject lidocaine before the IV because it helps with pain. NO, it doesn't. It hurts! She blew my veins and was chatting while the hematoma on my hand grew. She took her time putting pressure on it and my entire hand was bruised for quite awhile. She brought in another nurse to try the other hand. I told her to skip the lidocaine, but she told me that's what they do and proceeded to inject it which is 2 jabs and it hurt and I flinched and she told me to HOLD STILL. SHE blew the veins on that hand as well and no one has ever blown my veins inserting an IV, and they did it with the lidocaine, so the IV had to go in my arm, and then I was told the docs don't like it there. They gave me meds pre surgery for nausea which didn't work. I almost didn't make it out of the anesthetic and was very ill. At one point, I started crying and a nurse said, 'Why are you crying?' in a rather chippy way. As a retired nurse, I found that highly innappropriate. My husband had to pull her aside and tell her that I was out of it way bad. They wanted to keep me for several days, but NO WAY. Had an O2 concentrator at home and a pulse oximeter to monitor my oxygen levels. Took 2 days to come out of anesthesia and couldn't take my pain meds during that time, and I needed them. Will never ever go back to that place. EVER.

I had ocular plastic surgery at the Same Day Surgery Center in Rapid City, SD and had Joseph Carda…read moreas my anesthesiologist. Having been VERY sick after my last surgery there, I was ambivilent about using them again. This time, they gave me meds to counteract any nausea before surgery, and I explained to Joseph that I had a negative experience with the last anesthesia I was given there. Mind you, I do not have this experience in hospitals with anesthesia. Well, this time, I had a lot of trouble even coming out of the anesthesia. They gave me narcan to take down the effects of morphine given, but it did no good. My oxygen levels were very low, and they wanted me to stay there for a couple of days, but we did have an O2 concentrator at home and a pulse oximeter to check my oxygen levels. I wanted OUT of that place. I hurled my food after eating when I got home and was sick to my stomach for days. It took 2 full days before my oxygen levels were normal, so I didn't feel comfortable taking my pain meds, and I desperately needed them. I was miserable and will not go anywhere that uses West River anesthesiology. I had them at Same Day Surgery when having a hysterectomy and got very ill after surgery. They kept me overnight and I was restless and broke out in bumps all over my stomach and back. I was on oxygen throughout the night. I am absolutely terrified to ever use any of their anesthesiologists again after 2 very negative experiences. I don't trust them.

The doctor I saw is very good, however the prices for services are absolutely ridiculous. 2 visits…read morefor nerve block injections which take no longer than 30mins, usually 15 minutes, costs $699.80 according to my last bill. My advice is to start asking providers what they charge and if they don't share, go somewhere else. Will be finding somewhere else myself.

My physician is the absolute best I have ever had! Takes time to even personally call me! All the…read moreclinic staff are well trained and knowledgeable.

Very courteous, respectful of privacy and thorough. We have…read morebeen happy with our service.

I have known the Clinch family since 1987. My father was a chiropractor and a lot of my mothers…read morecousin so I grew up with chiropractic care. Dr. Patrick Clinch has a method of chiropractic that is not only gentle and effective, but it is also transforming if you follow the instructions that he has for you. His true heart is to get you healthy and therefore happy. He doesn't herd you in and herd you out like many offices, he spends time on you and your individual needs. He is a devout Christian man and would pray with you right in the office if you ask him to. That's how much he cares about you. Clinch Family Chiropractic is an absolute must for you. Everybody's physical body needs maintenance. Just like a car. You're not gonna run over a pothole and go to Jiffy Lube to get it realigned. You're going to go to the alignment shop. The greatest alignment shop in the Black Hills is Dr Patrick Clinch with Clinch Family Chiropractic. Well, I guess that "Clinch's it! "

After suffering four days with what I thought was a repeat of a sciatic nerve aggravation, I went…read moreto my regular health care team. Blood tests, Xrays and scans later, I was given a prescription for non-narcotic muscle relaxers and sent home. Two days later, I went to see Dr Clinch. After listening to my circumstance to include my pointing and demonstrations, he explained what he believed was happening with my ligatures. Then he laid me out, applied some pressure here and there, and suggested a couple of exercises. Follow-up appointment was made for three days later. I felt SO MUCH BETTER, I could not believe it. I thought better of dancing into his office just in case I might trip.He asked, "On a scale of 1 to 100, how does it feel?" I said; "80%, it is almost normal" He asked "Are you sure?" I just smiled and demonstrated my movements which were extremely different than my previous visit. He smiled! IF you have a stiffness, a mobility, or a joint problem, THIS is the man to see. He has ha gift and a knowledge beyond the many chiropractors I've visited over the years (I'm 64 BTW, retired veteran who had a very physically intense mission for years). Thanks Dr. Clinch!

I love my chiro team! Besides being extremely professional and great at what they do, Julie and Doc…read moremake you feel like family!! My whole family loves these guys and feels very comfortable around them. Doc's motto is, I don't fix your body, I allow it to fix itself. You are in good hands with these folks!