Let's face it, going to a hospital just blows. But if it's two AM in Deadwood at their sister…read morehospital and they find you've you've got a blood clot, which needs some serious professionals to keep you alive this is the hospital you want them to jet you to in an ambulance. My buddy and I were on a motorcycle ride when his ticker just stopped working faster than his Harley trying to turn over on a cold day. The cardiologist here and the associated teams swung into action with a vengeance and kept him going until they could get a handle on it and keep him alive. I honestly didn't expect this kind of care in Rapid City, and count our blessings that this hospital was here. The knowledge and skill of their staff kept my friend alive. 100% would recommend!

My biggest issue is billing. They send to collections even if your actively making payments…read more Medications cant be applied to payment plans so if not paid directly your sent to collections. Even with a payment plan the oldest charge is sent to collections. I've had charges not show up then all sudden get collections flag..but RC is limited on medical services so im seen by necessity not choice.

Went in after testing positive for COVID while traveling far from home. They took me in without an…read moreappointment, and just 45-minutes later I was on my way to the pharmacy to pick up my free, government provided, Paxlovid prescription. The nurses and the doctor were all very nice and very thorough. Overall, the experience was quite good, especially given that I had COVID and no one ever made me feel like I was a worry to them. Since it was my first experience with COVID, I expected to be treated like a leper, but that didn't happen. It was a much more relaxed event, for which I'm quite thankful. I'm feeling better every day too.

I scheduled an appointment with Dr. Weiland. Within 1 business day of my appointment, I was…read moreadvised he would be out of the office. I was rescheduled to an appointment days before my scheduled departure. Two business days before the rescheduled appointment I was again advised Dr. Weiland would not be available. I explained I too have a schedule and planned accordingly to get my health issues addressed before departing for a period of time. Unfortunately, everyone at RCMC and now Monument just don't have time address their patients. I get patients are not important enough and will address my health needs elsewhere. I am looking forward to Sanford Health.

I told admitting staff at radiology that I had surgical wire in my right orbit. Some how the staff…read moreat the imaging center conflated that with having wire in my right eyeball. That is an entirely different thing as the orbit is the actual eye SOCKET. Then they put someone from radiology on who tried to tell me that I was the one that made the mistake and that the orbit is actually the eye ball (globe), which it IS NOT. The orbit is the socket. I don't like mistakes being made and then being lied to about it to make me look stupid when I was the one who used the terminology correctly. In the future, I would explore other options for imaging. Medical professionals who are unsure of terminology should at the very least look up the terms and know what it is that they are talking about. Good medical professionals would already know what the terminology means.

Very professional Doctor and staff. Every question I had was answered. Dr. Rice did surgery on my…read morevertebrae on my neck and I have not needed to go back. My neck has not had any problems and the surgery has been over 20 some years ago. If I did need any surgery done on my back or neck Doctor Rice would be my choice. Great doctor and great staff. Thank You for the great job 20 some years ago. Ron W

My physician is the absolute best I have ever had! Takes time to even personally call me! All the…read moreclinic staff are well trained and knowledgeable.

Very courteous, respectful of privacy and thorough. We have…read morebeen happy with our service.

Darcy is the rudest receptionist. Every time I go in she is nasty…read more Also what is the point of urgent care if we are being turned away for not having a referral. My son had literal blisters on his hands and they refused to see him. Lastly, since when does somebody need to be on the consent form to be in the room?! They are worse than the major healthcare system in RC.

Very professional! Nice newly remodeled building. Two front desk staff for fast check in. Triage…read morenurse very nice and complete. Traveling from out of town so was anxious about what level of care to expect, now I wish I lived closer. Whoever is in charge, cudos, you know what you're doing!

Very disappointed. My mother is having surgery today. Would not let us see her before they took her…read moreback. Did not get to talk to surgeon or anesthesia. Said the rooms are tool small. Starting to act like monument.

The people were super sweet and had great bedside manner. It was quick and it all went well. The…read moreonly reason I don't give 5 stars is because I was intubated and they didn't put anything in my mouth to prevent biting my tongue and it's all black and bruised now. But just one of those incidents that happen. I still loved the place and would go back if I needed to.

Excellent ER service. I was traveling from another state and had an allergic reaction. My…read morehusband took me to the ER and he dropped me off at the entrance. Before he had parked the car, I was back in a room being seen. After a steroid shot, I was in and out within an hour.

Rapid City Regional has messed up a ton on billing at least during 2016. Sent me to collections…read morefor my son whom was on medcaid and spouse on medicaid at two different times cause they didnt bill out properly and said didnt receive confirmation to go to an office. It was one excuse after another and then said its to late to rebill cause they sent it to collections. Even before collections they were given proof on both occassions. Good work sending this disabled US Army Veteran to collections.

DEC 2020 my veteran wife started to have some numbness in her feet and walking was a problem. The…read moreBlack HIlls VA pounced on it. MRIs of the head, neck, thorax and lumbar region. Lab tests of every type. They gave her a small wheel chair that she could navigate around the house. Physical Therapy and Occupational Therapy came out and evaluated the house and what she needed. Even without a diagnosis, they started taking care of her problems. By July she had gotten a power scooter, lift for the scooter on the back of the car, an elevator from the garage into the house and a chair lift from first floor to second. She got what she needed by keeping them in the loop as to what was going on with her issues. She did not just complain, she was proactive and the VA responded.