I had a meeting with OD Steven Schaefer. It was my first time here, and the first time in a long…read moretime that I had anyone check on my eyes. Everyone in the office was very friendly, and it was a welcoming environment. I checked in and did the typical insurance exchange. Within a couple of minutes Dr Schaefer came out to get me. At first I thought I had the summer intern, as he is a young looking guy. I am at an age where I can fortunately choose Doctors that should outlast me, so that I don't have to adjust for someone new. Dr Schaefer may be young, but that comes with a huge benefit. Everyone in their life has met with a care provider somewhere that has decades under their belt, and they show it by asking a couple of questions, acting burdened, and rushing off to the next patient. Dr Schaefer was the complete opposite. He was patient, answered all of my questions, and was highly professional throughout. He definitely fits the requirements for a Doctor, and I will recommend him to anyone I can. This office is extremely lucky to have him! Thank you Sir!

I returned contacts, which were sent back to Bausch and Lomb. It took three months of waiting and…read morethey took 20% which was $92.40 off the refund for restocking. Bausch and Lomb said they would have paid me the whole amount if I sent them back directly. Poor customer service.

It was a busy day but the staff was attentive. I was frustrated trying to put a replacement lens…read morein my ray bans and asked for help. In less than 5 minutes, he came out with my sunglass all together! So very nice! I appreciated their help. 100% recommend

Very disappointing. They gave me the wrong prescription for my eyes. I thought that maybe it was…read morewhere I got my eyeglasses so I took them back for adjustment. My old eyeglasses are better than my new ones. Now I have to wait two years because of my Medicare insurance. We are elderly, live on a fixed income and live 100 miles from Rapid City. When I called them to ask if they could recheck the prescription they told me I would have to pay because it was just past 60 days. Between bad weather, subzero temperatures, the long driving distance and getting the glasses rechecked they wouldn't budge on this. I guess that even though western South Dakota is VERY rural, Independent Optical believes everyone lives in Rapid City. They are not flexible and have no compassion. This is their fault. I definitely do NOT recommend them.

My experience was so disappointing I ended up filing a complaint with my insurance so I could get…read moremy benefits reinstated to go get a second opinion. There were only 2 staff members that were actually helpful and considerate. When I had to go back for a repeat refraction, the doctor was in and out of the room in less than 5 minutes WITHOUT SAYING A SINGLE WORD TO ME. They fully admitted that my initial exam was botched and the prescription I was given was nowhere near what I needed. Yet, here I sit, more than 6 weeks of them ghosting me and still no glasses. Zero stars

The parking lot is SUPER TIGHT! I had to squeeze out of my truck to get out and back in. Otherwise,…read moreprovider was friendly and educational

I called asking that I speak to my provider. When that wasn't possible I asked if they would return…read moremy call. That was a month ago. Still no call...obviously my concerns aren't important.

Had scarring on my eye in my direct vision. The team was very helpful with process they made sure…read moreibwas well relaxes and prepped and ready to go they took good care of me when I came out of surgery with something to drink and eat. Made sure my pain was leveled put for the ride home. It was such an awesome smooth process. I'd choose them again if anything else needed to be done. ​​

there was an issue with scheduling where I was told... I think incorrectly... That I have missed…read morethree appointments and couldn't reschedule. however, I was just in a month ago with no issues so it was a little bit blindsided by this. I let the office manager know, and I believe they dealt with the issue recommended! Dr. Studer was recommended to my by my Dentist in Ft. Collins. Being no stranger to dentists with several crowns/fillings, I really need a Dentist that is gentle, effective, and treatment effective. I've had too many dentists that wanted to maximize procedures to maximize profit and it's nice to find docs who are there to treat you, not be treatment aggressive, and are gentle. Advanced Dental is all of these. Thanks!

Wonderful, kind, detail oriented, and most importantly compassionate. I believe Dr. Studer and ALL…read morehis staff sincerely care about their patients. I will not go to another dentist, even if I'm traveling; will literally fly back. He puts my anxiety to rest, actually gets this redhead numb (it's a scientific fact we don't process anesthesia like most), and he's a great communicator! The very best there is!

Be aware! Went to place a crown on an existing implant . I have had this done before on another…read moreimplant! They had my insurance info before hand. Before seeing Dr Jensen I was taken to do an xray. I now understand it is an intraoral xray! Asked if it was covered the technician said yes. Finally see Dr Jensen , he states he can't put the crown on and wants me to see another dentist for imaging who is not on my insurance ! Left disappointed and confused because not my first crown for an implant! Go to another Dentist Dr Rice and he can put crown on with no problem. They sent a bill for over $350 for an xray not covered. They could not put crown on and wanted me to go to another dentist before they could do anything! This is just to warn anyone thinking of going to them.

I had Dr. Bury for 2 different procedures over the past 2 years. I found his procedures to be of…read morethe best I have experienced. However, his accounting has issues when 5 months after my bill ($1300 +) was paid in full per the signed "estimate" as it is now referred, I received a bill with no explanation other than $39 over 60 days and $32 over 90 days. It was the first I had ever heard of these charges. A call to the office revealed they were charges for 2 X-rays. What dentist does not realize that X-rays are a part of a procedure and should have been included in the "estimate." My experience with delayed billings like this is that the business is having financial problems.

Overcharged would not replace a failed retainer I was allergic to the plastic a rude man DR. rice…read moreunprofessional on't waste your money or time here

Just switched care to Dr. Rice Area Dental. Every visit so far has been wonderful! All of the staff…read moreis very kind and caring and *definitely* make you feel well taken care of. From a simple routine checkup to not-so-fun treatment visit--Dr.Rice and his assistant were amazing! They did everything they could to make sure I was comfortable throughout the entire visit and I definitely appreciate it! Highly recommend Dr.Rice--10/10!

Overall this office performed my biopsy well. Beyond that they have been so horrible I could not…read moregive them more than just one star. I would not recommend this business. They have shown contempt and disregard for me as a patient, customer and a person. I was referred to this office by my dentist who detected potential cancer concerns on my tongue. They sent me to this office and instructed me to take my medical insurance. Upon arriving at the West River office I was told they do not take medical insurance (even though a biopsy falls under a medical procedure). When I asked for clarification on why I was instructed to bring my insurance card to them, the receptionist sternly said "If you don't want to pay, you can leave." They choose to not work with medical insurance. For - what I gather - no other reason than laziness. I did pay in cash that day. That's what you do when the concern of cancer is lofted at you. 10 months later I received a phone call from Indiana University (IU). They did the lab work on my biopsy sample. But failed to send me a bill. IU blames West River for a minimal error in my address, and West River blames IU. West River did submit their work to my insurance company (a small outfit you may not have heard of - Blue Cross Blue Shield), but refused to recognize that IU was out of my network. West River did no due diligence to work with my insurance and send the lab work to somewhere in my network (they choose to ignore the many labs in the state of SD in favor of somewhere states away). They gave me not option or notice that they chose to use an out-of-network lab. To recap: They would not take health insurance (despite attempting to make a claim -- is that fraud?) They would not do due diligence to work within my insurance's network. They gave me no notification that they were contracting out this work and that I would have additional financial responsibilities. They gave IU my address incorrectly (according to IU) and I didn't receive bills or notice for over 10 months. They took my money (rudely and without compassion) and demonstrated no concern for the additional challenges they created for me. In fact they seemed inconvenienced that I would even bother to investigate these business practices. In as much as possible, do not give West River any of your business. I will update if West River decides to take any responsibility or actions to care for this customer.

Thank you very much to the team of the clinic! My wife even…read morecould not sleep the night before the visit, but coming here felt like she was in our favorite family, with our own people. The most challenging thing was to endure the painful injections of anesthetic first. All the staff: Cindy, Mary, Chuck, treated her with extraordinary, sincere and touching care and attention, trying not to hurt her. And Cindy also called us the next day to check on my wife`s well-being reminding of the home treatment. Thank you the whole team so much from the bottom of our heart again for your kindness and professionalism! You are the best!