I really enjoyed my time at HRC. The unit had plenty of space for all my furniture, even moving…read morefrom a house. the kitchen and living room was open concept which i really liked. If i ever decide to rent again i wouldn't rent anywhere else.

I just moved into a townhome with HRC and I am very happy with the space. I appreciate that it was…read moreclean and the landscaping and lawn care was very nice. The office staff was very helpful in the process of choosing the right unit for my needs.

American Property Services is simply the best! Amazing customer service! I had an issue with a door…read moreon my property and they sent someone out next day and it was fixed! I wouldn't rent from anyone else

I do not ever write yelp reviews, but my experience with American Property rentals has been filled…read morewith too many miscommunications, inconsistencies, and direct contradictions that have majorly impacted my roommates and I financially. My first complaint is this: The company randomly texted us one day in early Dec (lease ends in August) asking for the names of people returning next year, and the next day they put the house on the market without telling /warning us. We only found out the house was on the market because a tour got scheduled later that week. We were never sent a lease renewal, a date by which one had to be requested/signed, or anything of the sort. After calling the company, we were told that as long as we all signed the lease addendum (different than the lease renewal) by noon the next day, they would take/keep the house off the market and put us first in line for the 2026/2027 lease, but they had to keep the tour. Everyone signed the correct papers in time, but they did not take the house off the market. By time we sent in names an requested a lease renewal (one day later, and based on their earlier words, we already should've been first in line for the house by signing the addendum), someone else was ahead of us in line and had already taken the house, despite it being on the market for less than 48 hours AND without our knowledge or consent. I was also never notified by American Property Management that someone else had signed a lease for this house next year, I found out via my roommate, who only found out because she called and asked. Nonexistent/misleading communication on their end cost us our house. As far as I am aware, no information about the lease renewal dates/policies were for anywhere in our lease, so we got blindsided. Secondly, despite having my own renters insurance and being told by management that the policy clears way back in October, the landlord's liability policy has continued to show up on the account and despite enrolling in my own policy back in October, they made me enroll in theirs as well in May (for a lease that starts and ends in August). The lease says : "Resident may obtain Required Insurance or broader coverage from an insurance agent or insurance company of Resident's choice. If Resident furnishes evidence of such insurance and maintains the insurance for the duration of the Lease, then nothing more is required." in the part of the lease that covers insurance. Section 1 says, 'The terms "you" and "your" refer to all residents listed above. The terms "we," "us," and "our" refer to the owner/agent listed.'. Section 5 says "the resident.". The terms and definitions section does not cover whether the resident is all who live there or not. I was told that because all residents are jointly liable, that means resident refers to all residents, however this is never clearly stated anywhere in the lease, and it took 4 separate emails to even be told directly that because my roommates have the landlords coverage, I also HAVE to have that same coverage and my own personal policy does not apply (despite being told my personal policy cleared months ago). However, the landlord's default policy does not cover any personal items, so if you want to have your personal property insured, you must enroll in two separate property insurances (unless all of your roommates ask enroll in their own policies as well). Upon move out, communication was also unclear. It was not clarified until the week before the move out date that we were required to hire and pay for a carpet cleaning service, and we would not be reimbursed. Additionally, the only way to 100% avoid losing your deposit to cleaning reasons is to hire a maid and yard work service. Although not required, it is the only way to guarantee not losing your deposit to those reasons. However, after hiring a carpet cleaning service, maid service, and yard work service, they charged us around $100 from our deposit for a nail hole and one spot of chipped paint. Overall, very poor communication and I have seen other reviews saying they charge bogus charges upon move out. House is very old and paint was in terrible condition when our rental began. I will never rent from American ever again, and I strongly recommend not renting from them yourself. It has been a very bad experience and something has to change because their communication is either nonexistent or contradictory, it never is correct, timely, or honest about the important things.

Where do I begin with this place?!?!…read more We were promised a lease through August 30th 2015 since my boyfriend planned on leaving the military when his contract was over on August 27th. Andy Carson told us at the time of signing the contract that we would be able to do this (instead of leaving July 27th, 2015) when they sent out the emails to re-sign leases in January 2015. I told his secretary in the email in January 2015 that we would like to stay until at least July 31st. She said this was fine and offered to give us more time, hence when I said we should do August 30th to be safe. I was told this would not be an issue. In March of 2015, I was called by John Carson's secretary and asked if we were re-newing our lease, I explained to her that we had figured this out in January. She said they had no paperwork or verification of this and I offered to show them the emails. She declined my offer and said that John Carson would need to speak with me about the issue. She even confirmed that there were other tenants here who were promised by Andy Carson's secretary that they could stay longer than what was on the lease through email. But that didn't matter, obviously. I told her that was fine. TWO WEEKS LATER AFTER CALLING EVERY DAY, he finally returned my call and pretty much said we were out of luck and HAD to be out on the day his contract ended with the military (August 27th) and refused to honor his OWN BROTHER'S promise to me. I did not push the issue further knowing that there was no point. Well today... My boyfriend was outside cleaning his car when he was approached by a woman that asked him to stop and go elsewhere. Not knowing who the woman was, he said he would be more than happy to speak with the landlord about the issue if she had a problem with it. We have seen this woman numerous times and she has seen us while walking her dog. She herself has broken rules at this place by walking her dog without a leash (which is a violation of an email notice and change to the lease rules that was sent out in December and January of 2014-15). Turns out, she was an employee of Carson Property Management that also resides within the building. I understand that his car appeared to be "smoking" and is loud since he has a turbo in it and that CAN be disruptive. I have no issue with her thinking this was an issue. However, 2 hours later my boyfriend received a call from the MP's on Fort Riley and also the Riley County Police Department to go downstairs. After speaking with the officer, he was told that we would most likely be evicted and that was that. He even told the officer he has lived here for a year and a half. Shortly after, I received an email from ANDY Carson even though apparently he does not run this building anymore and JOHN Carson does stating that my fiance (whom I marry in one week; thanks for the ADDED stress) needed to be out BY TOMORROW because he is not on the lease. The day we picked up the keys, I was unable to attend because I was working and asked Andy Carson if my boyfriend could please pick up the keys for me and check the apartment for pre-move in damages for paperwork since he will reside here as well. He said that this was FINE. My fiance (and legally common law husband who is re-enlisted and currently active in the military) is not on the lease because we were not married at the time and had not lived in this residence together yet and he still technically had a barracks room. Now, we are supposed to be moving into a new home on July 21st (three days) and Andy Carson refuses to let him stay. His reasoning? Because he was RUDE AND DISRESPECTFUL to the woman. Who he was not aware was an employee and who APPROACHED him out of nowhere instead of contacting HER BOSS AND THE LANDOWNER to approach us and discuss the matter with us. This is an absolutely horrible place to live and I am now contacting the RCPD and upper levels on base to make sure that this place is blacklisted to military. I have also had discussions with other tenants who claim that they have been screwed over as well. For example, not getting security deposits back for more than 30 days which is not only a violation of their OWN contract but I believe is against the law. Please find somewhere else to live. ESPECIALLY if you are military.

This place is a joke! For the most part living in these apartments are quality, but if you expect…read morethings to get done at your apartment within a month NO. We moved into a friends place when he moved back home and found out John charged the family well over 3/4 of their deposit and beings we moved in other that the floors being cleaned nothing was done. Fast forward to when we moved out John made a hilarious comment about my friends family being mad about his charges and made the comment that even if he does not do the work he as to right to take your money. So he will absolutely charge you and pocket it. It has been over a month since we moved out and still waiting on our deposit to be returned. We called and got another John Carson special excuse on why nothing is ever his fault. My wife and I currently are going to bring clams on him with the better business and Manhattan Kansas about how he does business. If you want to live in a place this is not the worst just be ready to never get anything done for a month minimum, and if your check in - out list is perfect so he can't jack you around everything will be fine.

Ben is great. He always gets things fixed and i haven't received any surprise fees.read more

From the owner: Contact us for available propertiesread more

I would give this company zero stars if I could. When I moved in to the apartment, it smelt like…read moresomeone died in the apartment. There were pee stains all over the walls. They also took most of my security deposit through $400 cleaning fees. Please don't rent from this management company. All they want is to take your money.

They charged us for a structural wall cracking issue when they stated earlier they would not charge…read moreus for it. Since that has nothing to do with the tenants and was a building property issue!!! We did not get any of our deposit back and had to pay an additional over 600 dollars for it. Ridiculous and do not recommend.

We have lived in our home for over four yrs. Lisa and Dan Knight are AMAZING and always make sure…read morewe are taken care of. When times get tough she is very understanding. Also the fact that they are Pet Friendly is Fantastic. Our home is pricedright for Rent compared to other home that are identical but double the price they other agencies. I would recommend anyone military, civilian, collage etc to rent from her. They are wonderful people and buisness owners.

They were nice when we were looking at the house, but after we signed the lease they seemed to not…read morecare at all. The house itself is ok, although it was very dirty when we moved in. When we told Knight, their reply was, "It was clean 2 weeks ago." We also got a notice from the city about the yard condition one week after we moved in. When I went to pick up keys and the garage remotes, the lady only gave me one garage remote. I asked if there was a second one and she said, "No, our houses usually only come with one." When I got home, it turns out my roommate had gone in earlier to pick up her set of keys and garage remote. Thanks for lying to my face, lady! They also leave messages calling us by the wrong names. One day the maintenance guy showed up at our house randomly -- we were all very confused as to why he was there and it was because it was something we had requested 3 months previous! And he left without doing anything. They also cannot take rent online, which is inconvenient.

2 words: RAT INFESTATION…read more Property Address: 1022 Humboldt Street, Manhattan, KS. This was, by far, the worst rental experience of our entire Army career. My family and I have rented from multiple landlords and property management companies across several duty stations. We have never experienced anything remotely close to what we dealt with at Alliance Property Management. Near the end of our lease, rats began entering our home through the plumbing. Not just one rat. Multiple rats. We eventually confirmed they were coming through the bathtub and toilet. This started immediately after major plumbing and drainage work had been performed at the property. My pregnant wife and our young daughter were forced to leave the home because we no longer felt it was safe for them to remain there. Alliance was aware of the situation. Instead of treating it as the serious habitability issue it clearly was, we found ourselves having to convince them that rats entering through plumbing fixtures was not a normal tenant pest control problem. The problems were not limited to the rat infestation. Lawn care was included as part of our lease, yet the yard was routinely neglected to the point that it was embarrassing to have visitors over. It was another example of Alliance failing to provide services that tenants were paying for. Despite everything, we still went out of our way to leave the property in excellent condition. We hired Mamas Helpers 316 LLC to perform a professional move-out cleaning and paid $370 for the service. We hand delivered the invoice to Alliance and were told they already had it. Alliance then charged us more than $500 for additional cleaning, more than $300 for "maintenance," and $333 for carpet cleaning. We have no complaints whatsoever about the cleaning company. They did an excellent job. Our issue is with Alliance charging hundreds of dollars for additional cleaning after receiving proof that a professional move-out cleaning had already been completed. The home was spotless when we left. No itemized cleaning invoice was provided to justify the additional cleaning charges. We were simply billed hundreds of dollars despite already paying for professional cleaning and providing documentation of that cleaning. We were also charged for alleged tape on a ceiling fan that we did not place there, removal of a plastic bag holder that we voluntarily reported after move-out, blinds that were already deteriorating from age, and other questionable maintenance items. The amount of money is not what bothers me most. What bothers me is the pattern. A military family was forced out of a home because rats were entering through the plumbing, and after all of that, Alliance still found ways to aggressively pursue our security deposit while providing little transparency regarding the charges. The entire experience felt predatory. I would strongly discourage any military family, student, or local resident from renting through Alliance Property Management. Based on our experience, I seriously question the ethics of this company. No employee should be proud to represent a company that was willing to leave a family dealing with rats entering through the plumbing and then aggressively pursue questionable charges against their security deposit after they moved out.

Thank you for your reply. To clarify for others reading:…read moreYes, I gave the required 90-day notice, and we agreed on a formal termination date of May 1, 2025. My concern is not about the timeline--it's about being charged a management fee in May despite no management services being performed. What's most disappointing is the complete lack of communication and empathy. I sent multiple emails and a formal letter--none of which were acknowledged. This reply only came after I posted reviews publicly. That response, paired with your refusal to even consider refunding a small final fee of just a few hundred dollars, is incredibly telling. After more than five years working together, a thoughtful business would have valued the relationship and simply honored a reasonable request. Instead, this rigid approach--defending a weak contractual position over a minor amount--demonstrates a short-sighted business strategy that undervalues long-term partnerships and human decency. For future clients, I still recommend reading the agreement carefully, especially around fees tied to maintenance and contract wind-down. Fee-stacking and defensiveness like this are not the hallmarks of a company I could recommend again.

Horrible company. None of the maintenance requests were satisfied. The company just ignored all of…read morethe requests or come up with stupid excuses, why it cannot be done. Personal is extremely rude and unprofessional. They either ignore you or they are not helpful at all. Paper work for the rent was designed poorly. They filled our documents without OUR SIGNATURE !! The company refuses to give back a deposit, even though all of their demands were satisfied. The company accused us of leaving damage that was created before move in. If there was an option, I would give them zero stars. Awful landlords.....

I have to echo the other posted review. I rented a condo in Blue Earth Place for 6 months. For the…read morefirst 4 months everything was fine but it went rapidly downhill. First, they claimed not to know when the liquor store and Radina's (downstairs) took away more than half of our parking. Further, they did nothing to go to bat for us by getting us permits to use the parking. Then, construction began immediately below me. They claimed not to know that they had rented the unit and a build-out was beginning. It was impossible for me to live there and I moved out early. I turned the apartment over to them 3 weeks early. Now they claim that I am still responsible for everything until the end of the 3 weeks but they told me nothing about this. I cannot recommend these people in any way. I suggest you look elsewhere for property to rent.